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Intern Help Desk Jobs in Provo, UT (NOW HIRING)

OCHE Intern

Lehi, UT · On-site

$15/hr

This isn't a desk job. You'll be at events, talking to founders, researchers, and policymakers, and ... Help shape an ongoing content calendar and pitch story ideas * Work in collaboration with the ...

Intern Help Desk information

See Provo, UT salary details

$8

$16

$24

How much do intern help desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for intern help desk in Provo, UT is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $18.17 per hour, depending on experience, location, and employer.

What does an intern help desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an intern help desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the key skills and qualifications needed to thrive as an intern help desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What are the most commonly searched types of Help Desk jobs in Provo, UT? The most popular types of Help Desk jobs in Provo, UT are:
What cities near Provo, UT are hiring for Intern Help Desk jobs? Cities near Provo, UT with the most Intern Help Desk job openings:

$15/hr

Part-time

Retirement

Re-posted 21 days ago


University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

382nd of 617 rated colleges and universities


Job description

Announcement
Details
Open Date
06/30/2026
Requisition Number
PRN17170N
Job Title
OCHE Intern
Working Title
Content Creator - Storyteller Intern
Career Progression Track
UGR
Track Level
FLSA Code
Nonexempt
Patient Sensitive Job Code?
No
Type
Non Benefited Staff / Student
Temporary?
Yes
Standard Hours per Week
19
Full Time or Part Time?
Part Time
Shift
Day
Work Schedule Summary
Monday - Friday, 8am - 5pm. Flexible to meet no more than 19 hours per week.
Is this a work study job?
No
VP Area
President
Department
02488 - Nucleus Institute
Location
Other
City
Lehi, UT
Type of Recruitment
External Posting
Pay Rate Range
$15 per hour
Close Date
09/30/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
About the Role
Utah is one of the fastest-growing innovation economies in the country, and most of what's happening here never gets told. We're looking for a content creator who can get out into the field, find the stories, and tell them in a way that actually lands on social media.
This isn't a desk job. You'll be at events, talking to founders, researchers, and policymakers, and turning what you find into content that builds Utah's reputation as a place where things get built.
You'll work directly with the Nucleus Institute CEO, who also serves as Commissioner of the Governor's Office of Economic Development (GOED). This gives you a direct line into the state's top innovation initiatives and priorities, and a front-row seat to how they unfold.
Responsibilities
What You'll Do
  • Attend events across the state (launches, summits, demo days, university research showcases, policy briefings) and create real-time content
  • Identify emerging companies, research breakthroughs, and policy developments worth covering
  • Produce short-form video, photo, and written content for platforms like Instagram, TikTok, LinkedIn, and X
  • Help shape an ongoing content calendar and pitch story ideas
  • Work in collaboration with the Startup State initiative and the Utah Elevated/Convergence initiative at GOED
  • Track engagement and adjust content strategy based on what's working

What You Bring
  • A strong social media portfolio with a track record of driving real engagement (not just posting)
  • Comfort shooting and editing short-form video on a phone
  • Curiosity about Utah's tech, research, and policy landscape
  • Ability to work independently, show up to events, and turn raw moments into compelling content fast
  • Strong writing skills and a good eye for what makes a story worth sharing

Logistics
  • Flexible hours based on your availability and event schedule, up to 20 hours/week
  • Some evening and occasional weekend availability needed for events
  • Reliable transportation to attend events around the state

Minimum Qualifications
Qualifications
  • High School Diploma, or equivalency
  • Currently enrolled in a Utah institution of higher education.
  • Strong analytical and research skills, with the ability to analyze complex information and present it clearly and concisely.
  • Excellent written and verbal communication skills.
  • Proactive, self-driven, and able to work independently as well as part of a team.
  • Proficiency in Microsoft Office Suite and familiarity with research databases and tools.

Preferences
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

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About University of Utah

Sourced by ZipRecruiter

The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1850