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Entry Level Help Desk Jobs in Provo, UT (NOW HIRING)

Holiday Oil

Help Desk Technician I

Draper, UT

$18.75 - $25.25/hr

Join Our Team Job Purpose The Help Desk Technician I is an entry-level role that provides support to Holiday's c-store locations and other internal teams for hardware, software, technology onboarding ...

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Join Our Team Job Purpose The Help Desk Technician I is an entry-level role that provides support to Holiday's c-store locations and other internal teams for hardware, software, technology onboarding ...

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Join Our TeamJob PurposeThe Help Desk Technician I is an entry-level role that provides support to Holiday's c-store locations and other internal teams for hardware, software, technology onboarding ...

Hampton Inn Draper

Front Desk Agent

Draper, UT · On-site

$14/hr

This entry-level position earns a competitive wage of $14/hour. We provide great benefits ... You leave at the end of your swing shift proud of the part you played in helping our guests create ...

Hampton Inn Draper

Front Desk Agent

Draper, UT · On-site

$14/hr

This entry-level position earns a competitive wage of $14/hour. We provide great benefits ... You leave at the end of your swing shift proud of the part you played in helping our guests create ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.75/hr

Let's make. The Helpdesk Technician I serves as the first point of contact for employees ... entry-level IT certification. Knowledge, Skills, and Abilities - Strong interpersonal and customer ...

Cricut

Helpdesk Tech

South Jordan, UT

$19 - $25.75/hr

Let's make. The Helpdesk Technician I serves as the first point of contact for employees ... entry-level IT certification. Knowledge, Skills, and Abilities - Strong interpersonal and customer ...

Cricut

Helpdesk Tech

South Jordan, UT

$19 - $25.75/hr

Let's make. The Helpdesk Technician I serves as the first point of contact for employees ... entry-level IT certification. Knowledge, Skills, and Abilities - Strong interpersonal and customer ...

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Entry Level Help Desk information

See Provo, UT salary details

$12

$21

$32

How much do entry level help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level help desk in Provo, UT is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $24.57 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Provo, UT?

The most popular types of Help Desk jobs in Provo, UT are:

What cities near Provo, UT are hiring for Entry Level Help Desk jobs?

Cities near Provo, UT with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $45,552 per year, or $21.9 per hour.

Help Desk Technician I

Holiday Oil

Draper, UT

$18.75 - $25.25/hr

Full-time

Posted 14 days ago

Holiday Oil rating

5.2

Company rating: 5.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Join Our Team

Job Purpose

The Help Desk Technician I is an entry-level role that provides support to Holiday's c-store locations and other internal teams for hardware, software, technology onboarding, account access, store system issues, network issues, and user access requests. The technician will troubleshoot and resolve routine IT issues, escalate more complex problems, and ensure excellent customer service to maintain smooth business operations. This role will work on a Help Desk team to help ensure smooth daily operations by providing prompt, professional support and escalating complex issues when needed.

Duties and responsibilities
  • Deliver Tier 1 technical support and customer service to end users.
  • Diagnose and resolve hardware, software, and network connectivity issues through hands-on troubleshooting.
  • Set up user accounts, reset passwords, and manage access permissions across various systems.
  • Accurately document support requests, solutions, and escalations in the IT ticketing system.
  • Provide support for store operations technology, including timekeeping systems and back-office applications.
  • Train users on basic computer functions, applications, and security best practices.
  • Install and configure laptops, desktops, printers, mobile devices, tablets, and peripherals.
  • Manage user accounts and permissions within Active Directory and Microsoft 365.
  • Escalate complex or unresolved issues to senior technicians or IT management.
  • Adhere to IT policies, security standards, and compliance guidelines.
  • Assist with technology setup and onboarding for new employees.
  • Communicate proactively with users regarding the status of their requests and confirm issue resolution.
  • Provide rotating help desk coverage, including possible nights and weekends, and respond to emergency calls when required (may include onsite support).
  • Contribute to additional IT projects, tasks, or initiatives to support organizational goals
Qualifications
    • High school diploma or equivalent required; Associate degree in Information Technology or equivalent professional experience preferred.
  • 1-2 years of experience in IT support, help desk, or retail technology support roles.
  • Working knowledge of computer systems, networks, printers, and peripheral devices.
  • Experience installing, configuring, and supporting operating systems on laptops and tablets (preferred).
  • Proficiency with Microsoft Office Suite.
  • Strong troubleshooting skills with the ability to think quickly and adapt to changing situations.
  • Professional, customer-focused approach with clear and effective communication skills.
  • Skilled in prioritizing tasks, managing time efficiently, and handling multiple requests simultaneously.
  • Detail-oriented, self-motivated, and eager to learn and grow professionally.
  • Able to work independently as well as collaborate effectively within a team environment.
  • Must be able to travel to store locations within Salt Lake, Utah, Davis, and Tooele counties as needed.
  • Maintain a valid Utah driver's license and a clean driving record.
  • Demonstrate excellent customer service and interpersonal communication skills when working with technical and non-technical staff.
  • Strong problem-solving ability with attention to detail and a friendly, approachable demeanor.

Why Holiday Oil?

  • A stable, respected Utah company with over 60 years of growth
  • A collaborative environment where your work directly contributes to the company's success
  • Strong values rooted in safety, quality, and integrity
  • Opportunities to grow your career within the Holiday Oil family

If you're ready to bring your expertise to a company that values people, progress, and high-quality work, we invite you to apply and join the Holiday Oil team.

Apply Today!

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