ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Ogden, UT (NOW HIRING)

Boncom

IT Systems Administrator

Salt Lake City, UT · Hybrid

Manage and prioritize the IT help desk queue, ensuring tickets are resolved or escalated ... entry-level experience in IT support, system administration, or related area. * Must be a ...

Bank of Utah

Network Engineer

Ogden, UT · On-site

$55 - $75/hr

One to three years of experience in an IT support, help desk or network technician role; internship ... Palo Alto Networks Certified Cybersecurity Entry-level Technician (PCCET), Aruba Certified Mobility ...

Bank of Utah

Network Engineer

Ogden, UT

One to three years of experience in an IT support, help desk or network technician role; internship ... Palo Alto Networks Certified Cybersecurity Entry-level Technician (PCCET), Aruba Certified Mobility ...

Bank-of-Utah

Network Engineer

Ogden, UT · On-site

$55 - $75/hr

One to three years of experience in an IT support, help desk or network technician role; internship ... Palo Alto Networks Certified Cybersecurity Entry-level Technician (PCCET), Aruba Certified Mobility ...

next page

Showing results 1-20

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Ogden, UT

Entry Level Help Desk information

See Ogden, UT salary details

$12

$22

$33

How much do entry level help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level help desk in Ogden, UT is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.38 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What cities near Ogden, UT are hiring for Entry Level Help Desk jobs?

Cities near Ogden, UT with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Ogden, UT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,122 per year, or $22.7 per hour.

Customer Service Technical Support Rep

CenturyLink

Salt Lake City, UT • On-site

$16.50 - $21/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

CenturyLink rating

7.8

Company rating: 7.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

36th of 101 rated telecommunications companies

Job description

Company Description

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Job Description

Do you have outstanding Customer Service skills and enjoy helping people? 

Then CenturyLink wants to talk to you. 

CenturyLink is an industry-leading provider of communications, high speed internet and entertainment services from coast to coast. They have immediate openings for Customer Service technical Support Representative - Internet Help Desk for our call center office Salt Lake City, UT. 

People skills and basic computer knowledge are required. Customer Service, Help Desk, or entry level Tier 1 support experience is a plus.

This position will assist customers in resolving issues regarding their internet service. This is customer service help desk position not a selling position. Combined with your current computer skills, CenturyLink offers paid training for you to achieve success. This is a full-time position (not contract) with outstanding benefits. Work hours will change depending on the needs of the business.

Affordable Medical, Dental & Vision, offered after only 31 days of employment for you and your family!

Paid vacation - 1 week of vacation after 6 months of employment, 2 weeks after one year

Company Pre-paid Tuition Program of up to $5,200 after 90 days of employment on classes of your choice

Discounts on CenturyLink Products and Services & Corporate Partners

Casual-dress work environment

Responsibilities

Consults with customers to establish needs and offer the most appropriate solutions, providing the most gracious and highly professional service with patience, empathy, and the finest care.

Respond to customer calls, electronic communications, and/or other telephone line reports related to CenturyLink products and services. Obtain pertinent information through fact finding and consultation and evaluate and assess customers-reported trouble.

Provide technical support to diagnose and resolve technical hardware and software issues. Formulate trouble reports/tickets and/or provide solutions for customer repair problems. Interface directly with customers on providing status and ensuring service has been restored.

Coordinate with various departments to restore or repair customer service. May dispatch, escalate, or refer requests to others for service issues (such as chronic customer issues).


Qualifications

Position requires customer contact and the ability to effectively communicate over the phone with customers to assess and evaluate customer needs in an efficient and successful manner.

Proven ability to work with internal and external customers.

Demonstrated interpersonal communication skills for communicating CenturyLinks' products and services to customers.

Ability to multi-task in a Microsoft Windows environment

Strong written and verbal communications skills

Preferred (but not required) Qualifications:

Minimum of 6 months experience in tech support and customer service call center

Background in internet applications, cellular, and/or satellite technology

Additional Information

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


What CenturyLink employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply