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Help Desk Manager Jobs in Provo, UT (NOW HIRING)

JConnect Infotech

Service Desk Support

South Jordan, UT · On-site

$19 - $25.50/hr

... helpdesk platforms effectively. Service Management • Collaborate with developers, integration engineers, third-party vendors, and stakeholders. • Prioritize and triage issues to ensure timely ...

Layton Construction

IT Technician

Sandy, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers. * Assists company employees with computing problems and questions on ...

Ajax Building Company, LLC

IT Technician

Sandy, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers. * Assists company employees with computing problems and questions on ...

Layton

IT Technician

Sandy, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers. * Assists company employees with computing problems and questions on ...

STO Building Group Inc.

IT Technician

Sandy, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers. * Assists company employees with computing problems and questions on ...

STO Building Group Inc.

IT Technician

Sandy, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers. * Assists company employees with computing problems and questions on ...

Layton

IT Technician

Sandy, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers. * Assists company employees with computing problems and questions on ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT · Hybrid

$36.34 - $45.42/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Deal Desk Analyst 3 Full-time Lehi, UT, US You'll be joining Adobe on a contract opportunity ... Help You Out * Experience interacting with Legal, Order Management, Credit, Revenue Assurance, or ...

NextDeavor Inc.

Deal Desk Analyst

Lehi, UT

$32.70 - $40.87/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... help structure profitable, compliant transactions that address the needs of internal corporate ... Manage the day-to-day deal approval process and make first-line approvals for transactions * Meet ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT · Hybrid

$35.47 - $44.34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... Analyst 3 You will help structure profitable, compliant transactions that enable the sales ... Manage the day-to-day deal approval process and act as first-line approver for deal structuring

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT · On-site

$27.43 - $34.28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... help structure profitable, compliant transactions that address the needs of internal corporate ... Manage the day-to-day deal approval process and meet with sales teams to document and communicate ...

Software Guidance & Assistance

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Manage the day to day deal approval process, meet with sales teams, communicate via documented ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT · On-site

$27.41 - $34.27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Deal Desk Analyst 3 Full-time Lehi, UT You'll be joining Adobe on a contract opportunity, employed ... Manage the day-to-day deal approval process and meet with sales teams to document business cases

Software Guidance & Assistance

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Manage the day to day deal approval process, meet with sales teams, communicate via documented ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT · Hybrid

$36.34 - $45.42/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Deal Desk Analyst 3 Full-time Lehi, UT, US You'll be joining Adobe on a contract opportunity ... Manage the day-to-day deal approval process and act as first-line approver for structured ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Provo, UT

Help Desk Manager information

See Provo, UT salary details

$35.5K

$79.3K

$117.8K

How much do help desk manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for help desk manager in Provo, UT is $79,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,400.00 and $94,600.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
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The most popular types of Help Desk jobs in Provo, UT are:

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Cities near Provo, UT with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,191 per year, or $38.6 per hour.

Service Desk Support

JConnect Infotech

South Jordan, UT • On-site

$19 - $25.50/hr

Other

Re-posted 11 days ago

Job description

Service Desk Support

Service Desk Support (Assistive)

A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and assistive technology support, with responsibilities including troubleshooting, customer management, and collaboration with technical teams, while emphasizing strong communication and problem-solving skills alongside familiarity with Microsoft Assistive Software and related tools.

• Proficiency in EUC, Microsoft Windows Technologies, and Active Directory.

• Experience with third-party software and hardware.

• Excellent verbal and written communication skills.

• Familiarity with Microsoft Assistive Software (Narrator, Magnifier, ReadAloud), ZoomText, and ReadWrite TM.

• Strong problem-solving abilities and attention to detail.

• Ability to quickly learn new technologies and software.

• Essential soft skills including attentive listening, patience, and effective documentation

End User Computing (EUC)

• Manage and support Microsoft Windows Technologies and Active Directory.

• Utilize knowledge bases and documentation to guide users, troubleshoot, and maintain third-party software and hardware.

• Resolve EUC-related technical issues efficiently.

Assistive Technology

• Provide support for Microsoft Assistive Software including Narrator, Magnifier, ReadAloud, as well as ZoomText and ReadWrite TM.

• Train and assist end-users in the use of assistive technologies.

• Stay informed about the latest developments in assistive technology and recommend enhancements.

Customer Management

• Listen attentively to customer issues and provide empathetic support.

• Accurately document issues and maintain detailed records.

• Keep customers informed with regular updates and effective communication.

• Use ServiceNow or similar helpdesk platforms effectively.

Service Management

• Collaborate with developers, integration engineers, third-party vendors, and stakeholders.

• Prioritize and triage issues to ensure timely resolution.

• Develop and maintain service management processes and documentation.

Jconnect Infotech logo

About Jconnect Infotech

Sourced by ZipRecruiter

Jconnect Infotech is an esteemed corporation that operates within the Information Technology sector based in Noida, Uttar Pradesh, India. As a technology-driven firm, it offers various services such as IT Solutions, Software Development, Staffing Solutions and Management Consulting to businesses globally. Established as a pivotal player in its field, Jconnect Infotech was founded on the principles of delivering optimal solutions and promoting technological advancement within various industries. Their mission is to deliver innovative, cost-effective solutions and services to clients while maintaining their core values of integrity, excellence, and customer satisfaction.

Industry

Specialized design services

Company size

201 - 500 Employees

Headquarters location

Noida, Uttar Pradesh, in

Social media

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