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Help Desk Manager Jobs in Orem, UT (NOW HIRING)

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$18.75 - $25.25/hr

Manage user accounts and permissions within Active Directory and Microsoft 365. * Escalate complex or unresolved issues to senior technicians or IT management. * Adhere to IT policies, security ...

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Manage user accounts and permissions within Active Directory and Microsoft 365. * Escalate complex or unresolved issues to senior technicians or IT management. * Adhere to IT policies, security ...

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Manage user accounts and permissions within Active Directory and Microsoft 365.Escalate complex or unresolved issues to senior technicians or IT management.Adhere to IT policies, security standards ...

Davidson Hospitality | Management

Front Desk Manager

Alta, UT · On-site

$17 - $22/hr

Front Desk Manager Are you a dynamic and customer-focused individual with a passion for hospitality ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Davidson Hospitality Group

Front Desk Manager

Alta, UT · On-site

$17 - $22/hr

Front Desk Manager Are you a dynamic and customer-focused individual with a passion for hospitality ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Davidson Hospitality Group

Front Desk Manager

Alta, UT

$16.25 - $21/hr

Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Snowpine Lodge

Front Desk Manager

Alta, UT · On-site

$16.25 - $21/hr

Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Snowpine Lodge

Front Desk Manager

Alta, UT

$16.25 - $21/hr

Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Snowpine Lodge

Front Desk Manager

Alta, UT · On-site

$17 - $22/hr

Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Snowpine Lodge

Front Desk Manager

Alta, UT · On-site

$16.25 - $21/hr

Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Snowpine Lodge

Front Desk Manager

Alta, UT · On-site

$16.25 - $21/hr

Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Bohme, Inc

IT Help Desk Lead

Draper, UT · On-site

$60 - $80/hr

Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability ... Evaluate and implement help desk tools, automation, and self‑service capabilities What You Bring ...

Bohme

IT Help Desk Lead

Draper, UT · On-site

Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability ... Evaluate and implement help desk tools, automation, and self-service capabilities What You Bring ...

böhme

IT Help Desk Lead

Draper, UT · On-site

Responsibilities : • Manage ticket queue, SLAs, and escalation workflows to maintain ... • Evaluate and implement help desk tools, automation, and self-service capabilities ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Orem, UT

Help Desk Manager information

See Orem, UT salary details

$32.6K

$72.8K

$108.2K

How much do help desk manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for help desk manager in Orem, UT is $72,837.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $86,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Orem, UT?

The most popular types of Help Desk jobs in Orem, UT are:

What job categories do people searching Help Desk Manager jobs in Orem, UT look for?

The top searched job categories for Help Desk Manager jobs in Orem, UT are:

What cities near Orem, UT are hiring for Help Desk Manager jobs?

Cities near Orem, UT with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Orem, UT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $72,837 per year, or $35 per hour.

Help Desk Representative

Russell Tobin

South Jordan, UT • On-site

$21 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Our client, a leading financial services organization, is looking to hire a Help Desk Representative in South Jordan, UT.


Pay Rate Range: $21–$25/hour W2, depending on experience


Responsibilities:

  • Troubleshoot, diagnose, and resolve hardware and software issues in a timely manner.
  • Install, configure, and maintain computer systems, peripherals, and applications.
  • Handle incoming calls related to customer inquiries and account support.
  • Deliver accurate and efficient service while meeting performance metrics and service-level agreements.
  • Provide a positive customer experience by effectively resolving technical issues.
  • Maintain detailed and accurate records of customer interactions and issue resolutions.
  • Follow established procedures and escalate complex issues to the appropriate support teams as needed.


Requirements:

  • 6 months to 2 years of relevant experience in IT support, help desk, or customer service; internships may be considered.
  • Bachelor’s degree preferred, particularly for recent graduates.
  • Previous contact center or help desk experience is preferred.
  • Strong communication, problem-solving, and organizational skills.
  • Ability to troubleshoot technical issues and effectively communicate solutions to users.
  • Strong customer-service orientation and ability to work in a fast-paced environment.
  • Ability to manage multiple inquiries and prioritize tasks effectively.
  • Detail-oriented with strong documentation skills.
  • Ability to meet established performance metrics and service-level requirements.
  • Contract duration of 6–12 months with potential for full-time conversion based on performance and position availability.


Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.


Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.


Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.


Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.


Only applicable for San Francisco Candidates**:** Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

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About Russell Tobin

Sourced by ZipRecruiter

Russell Tobin is a leading minority-owned professional recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2010

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