ZipRecruiter

Log In

1

Help Desk Manager Jobs in Sandy, UT (NOW HIRING)

BioFire Defense

Help Desk Manager

Salt Lake City, UT · On-site

$68K - $73K/yr

The Help Desk Manager provides leadership, direction, and operational oversight for the Tier I, II, and III IT Support Specialists. This role ensures high-quality support services, manages ...

Waterford.org

Helpdesk Manager

Taylorsville, UT · Remote

This role provides leadership for the Help Desk team, establishes service management best practices, develops team members, and partners closely with other IT functions to ensure reliable technology ...

University of Utah Health

Help Desk Agent

Salt Lake City, UT · On-site

$16.50 - $21/hr

EO/AA The Help Desk Agent provides technical support and assistance to end-users by troubleshooting ... Other duties as assigned by the Service Desk manager. Knowledge / Skills / Abilities * Ability to ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT

$18 - $24.25/hr

Ability to prioritize and manage multiple support requests in a fast-paced environment. * Strong ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Ability to prioritize and manage multiple support requests in a fast-paced environment. * Strong ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Ability to prioritize and manage multiple support requests in a fast-paced environment. * Strong ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

Phaxis

Help Desk Agent

South Jordan, UT · On-site

$16.25 - $20.75/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through ... Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ...

Canopy

Deal Desk Manager

South Jordan, UT

Deal Desk Manager Canopy, South Jordan, UT About Us Canopy is a fast-growing SaaS company in South ... We aim to help our clients unlock the firm they've always wanted with our Practice Management Suite.

Canopy

Deal Desk Manager

South Jordan, UT · On-site

Deal Desk Manager Canopy, South Jordan, UT About Us Canopy is a fast-growing SaaS company in South ... We aim to help our clients unlock the firm they've always wanted with our Practice Management Suite.

Canopy

Deal Desk Manager

South Jordan, UT

Deal Desk Manager Canopy, South Jordan, UT About Us Canopy is a fast-growing SaaS company in South ... We aim to help our clients unlock the firm they've always wanted with our Practice Management Suite.

Bohme

IT Help Desk Lead

Draper, UT · On-site

Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability ... Evaluate and implement help desk tools, automation, and self-service capabilities What You Bring ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Packsize

Service Desk Manager

Salt Lake City, UT

Become a part of Packsize and help us build Smart Packaging for a Healthy Planet. Packsize is seeking a hands-on and strategic Service Desk Manager to lead our global support team serving core ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * Perform Install/Move/Add or Change (IMAC) activities.

BC Tech Pro

IT Help Desk

Magna, UT

$20.50/hr

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * Perform Install/Move/Add or Change (IMAC) activities.

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Sandy, UT

Help Desk Manager information

See Sandy, UT salary details

$35.6K

$79.6K

$118.3K

How much do help desk manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for help desk manager in Sandy, UT is $79,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $95,000.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are popular job titles related to Help Desk Manager jobs in Sandy, UT? For Help Desk Manager jobs in Sandy, UT, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Sandy, UT look for? The top searched job categories for Help Desk Manager jobs in Sandy, UT are:
What cities near Sandy, UT are hiring for Help Desk Manager jobs? Cities near Sandy, UT with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Sandy, UT as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,614 per year, or $38.3 per hour.
Help Desk Manager

Help Desk Manager

BioFire Defense

Salt Lake City, UT • On-site

$68K - $73K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

At BioFire Defense, our workplace is as vibrant as our mission: casual vibes, intense execution, and a passion for IMPACT.
Description and Responsibilities
Position Summary:
The Help Desk Manager provides leadership, direction, and operational oversight for the Tier I, II, and III IT Support Specialists. This role ensures high-quality support services, manages escalations, and oversees processes, SLAs, and customer experience. The Manager focuses on service delivery excellence, team development, and strategic process improvement while remaining hands-on when necessary to maintain support standards.
Principal Job Duties and Responsibilities:
  • Perform all work in compliance with company policy and within the guidelines of BioFire Defense's Quality System.
  • Maintain all responsibilities and performance standards of the IT Support Specialist I, II, and III while serving as a leader and mentor to these roles.
  • Oversee the entire IT Support staff, ensuring end users receive appropriate and timely assistance.
  • Lead, coach, and mentor staff to ensure professional growth and technical competency.
  • Define, enforce, and continuously improve Service Level Agreements (SLAs) and ticketing workflows.
  • Manage all procedures related to identification, prioritization, and resolution of help requests.
  • Monitor, track, and coordinate team functions to ensure optimal workstation performance organization wide.
  • Collaborate with Systems Engineering, Networking, and Security teams on organizational infrastructure changes.
  • Manage vendor relations and agreements for IT Support systems, hardware, and service deliverables.
  • Create, manage, and close projects from start to finish, effectively utilizing team resources.
  • Analyze performance trends and report metrics to senior leadership to drive strategic IS decisions.

Qualifications
Training and Education: (Minimum education and/or training requirements for this position, i.e., high school diploma, college degree, certification.)
  • High school diploma (or equivalent) required.
  • Leadership and Advanced Technical certifications (Network+, Security+, or Microsoft Associate, etc.) preferred.
  • Business and Leadership certifications (ITIL, PMP, or CSM, etc.) preferred.

Experience: (Minimum time and type experience required for this position.)
  • 5+ years in IT support with a proven track record of leadership or project management.

Skills: (Special skills required, e.g., negotiation, technical writing; statistical evaluation.)
  • Strong understanding of Active Directory, Exchange, and M365 ecosystems.
  • Experience managing SLAs and help desk deliverables.
  • Strong background in project management and resource allocation.
  • Excellent written and oral communication skills; ability to adhere to written and verbal instructions.
  • Expert communication and stakeholder management skills.

Physical Requirements: (List any special physical requirements needed to perform the job, such as ability to lift specific weight. List "None" if there are no special requirements.)
  • Lifting and transporting moderately heavy objects (computers, servers).
  • Dexterity of hands and fingers to operate power tools and handle delicate computer components.
  • Professional appearance and behavior, including strict punctuality.
  • Travel as required.

Benefits:
Medical
Dental
Vision
Bonus eligible
9/8/80 work schedule (every other Friday off)
401k - company match of 5% regardless of participation and up to a total of 9.5% company match if contributing
160 Hours of PTO (prorated from date of hire)
9 Paid Holidays
Paid Winter Break from the work week between December 24 thru December 31
Participation in Company's Wellness Program (discounted medical premiums)
Multiple Company Sponsored Events Each Year (catered breakfast/lunch, holiday parties, snacks)
Convenient location near I-15 and Trax Station
Free Parking
Our EEO Policy
BioFire Defense is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. BioFire Defense complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Apply