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Help Desk Associate Jobs in Minnesota (NOW HIRING)

Charles River Laboratories, Inc.

$19.50 - $26.50/hr

Wir bei Charles River setzen uns mit Leidenschaft dafür ein, die Lebensqualität der Menschen zu verbessern. Unser Auftrag, unsere wissenschaftliche Führungsrolle und unser starkes Zielbewusstsein ...

Centrav Inc.

IT Support Specialist

Burnsville, MN

Associate's or bachelor's degree in computer science and/or technology industry certifications preferred. 2+ years customer service experience in an IT help desk or related role. Motivated self ...

Center City Housing

Full-Time Front Desk - Duluth

Duluth, MN · On-site

$14 - $18/hr

The Front Desk/Tenant Assistant-3 position actively participates in carrying out the mission of ... help, including police assistance, as needed. 16. Clean lobby and common areas of the building. 17.

Planet Fitness

Front Desk Opener

White Bear Lake, MN · On-site

$14.25 - $18.50/hr

... desk related takes, info calls, checking members in, signing up new members, taking potential ... Help maintain the neatness/cleanliness of the club Shift Expectations (4 8 hour shifts) 1 hour ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Minnesota

Help Desk Associate information

See Minnesota salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for help desk associate in Minnesota is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.56 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Minnesota? The most popular types of Help Desk jobs in Minnesota are:
What are popular job titles related to Help Desk Associate jobs in Minnesota? For Help Desk Associate jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Minnesota look for? The top searched job categories for Help Desk Associate jobs in Minnesota are:
What cities in Minnesota are hiring for Help Desk Associate jobs? Cities in Minnesota with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Minnesota as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,729 per year, or $21 per hour.
IT Service Desk Tech

IT Service Desk Tech

HomeServices of America

Eden Prairie, MN • On-site

$28.37 - $33.65/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Provide first level computer and communication systems technical support, problem analysis, resolution and response for sales agents and staff by fulfilling service requests.  Perform system analysis and project coordination activities in support of business requirements.

Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary.  Refer to your manager or human resources for specific duties and performance expectations.

1.  Technical support and analysis: (60-70%)

    • Provides a high level of customer service to all agents and employees who reach out for assistance.
    • Provide support and troubleshooting on company and real estate agent-owned IT devices. 
    • Answer, prioritize, address and track service desk calls in a timely manner.
    • Respond to and analyze problems through discussions with users.
    • Log incidents and services requests and maintain relevant records:
      1.  Identify and classify the incident types and service interruptions.
      2. Records incidents by cataloging them and escalating as needed.
    • Shadow end-users with onsite and remote administration tools to determine and resolve hardware, software, and other technical issues. 
    • Provide hardware maintenance, repair and software upgrades and installation.
    • Response to common requests for service by providing information to enable fulfilment.
    • Act systematically to respond to day-to-day operational needs and react to them, avoiding service disruptions and maintaining coherence to service level agreements and security requirements.

2.  Technical documentation and procedures:  (10-15%)

    • Develop technical documentation for internal procedures.
    • Document and modify system requirements for end users.
    • Design, test, and modify technical documentation and procedures for end users and determine system functionality requirements.

3.  Plan and execute special project work relating to information technology products and tools. (5-10%)

4.  Assist end user community with software/program training.  Provide formal hands-on computer training to end users as needed.  (5-10%)

5.  Perform any additional responsibilities as requested or assigned.  (0-5%)

Performance Expectations

  • Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
  • Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
  • Establish and maintain positive and productive work relationships with all staff, customers and business partners.
  • Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
  • Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

  • Associate’s degree in information systems, computer science or related field; or equivalent work experience and knowledge.

Experience:

  • 0-5 years related technical or help desk experience.
  • Prior customer service experience strongly preferred.

Knowledge and Skills:

  • Proficient technical knowledge of desktop applications, including all MS Office applications, and basic knowledge of networks, operating systems, and communication equipment.
  • Excellent customer service skills.
  • Effective oral and written communication
  • Effective analytical, research, and problem solving skills.
  • Ability to prioritize and handle multiple tasks and projects concurrently.
  • Able to work independently; resourceful and action-oriented.

Other:

  • Ability to work flexible schedule to include evenings, weekends and holidays.

Wage: $28.37 - $33.65 hourly; actual wage is based upon education and experience.

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

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