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Help Desk Associate Jobs in Minnesota (NOW HIRING)

Netrio

Service Desk Analyst 2

Golden Valley, MN · Hybrid

$65K - $75K/yr

... better help to serve each of them when the need arises. Customer service will be an important ... Associates or Technical degree in Computer Engineering or equivalent work experience. * 1-2 years ...

Unisys Corporation

Technical Service Desk Agent

Hopkins, MN · On-site

$17.25 - $22.25/hr

Associate's degree, professional certification(s), or license; 5+ years of related experience ... years IT Service Desk experience * 2-year previous experience providing Level 1 support for MS ...

Charles River Laboratories, Inc.

$19.50 - $26.50/hr

Wir bei Charles River setzen uns mit Leidenschaft dafür ein, die Lebensqualität der Menschen zu verbessern. Unser Auftrag, unsere wissenschaftliche Führungsrolle und unser starkes Zielbewusstsein ...

Centrav Inc.

IT Support Specialist

Burnsville, MN

Associate's or bachelor's degree in computer science and/or technology industry certifications preferred. 2+ years customer service experience in an IT help desk or related role. Motivated self ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Minnesota

Help Desk Associate information

See Minnesota salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for help desk associate in Minnesota is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.56 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Minnesota? The most popular types of Help Desk jobs in Minnesota are:
What are popular job titles related to Help Desk Associate jobs in Minnesota? For Help Desk Associate jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Minnesota look for? The top searched job categories for Help Desk Associate jobs in Minnesota are:
What cities in Minnesota are hiring for Help Desk Associate jobs? Cities in Minnesota with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
City Desk Representative

City Desk Representative

Border States Industries, Inc.

Saint Cloud, MN • On-site

$17.25 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Border States rating

8.0

Company rating: 8.0 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

96th of 368 rated retail wholesalers

Job description

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in: Saint Cloud, MN  

Application Deadline: Posted Until Filled

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

The City Desk Representative supports the operation functions of the city desk. Enters orders, fills orders, processes returns, responsible for maintaining a clean, safe and well-stocked City Desk display area, maintains vendor catalogs and price sheets, informs proper departments of "stock outs", and maintains assigned inventory stock locations.

Responsibilities

Essential Functions

  • Provides customer service functions including, but not limited to, order entry, filling orders, processing returns, expediting, and technical assistance, Will Call, and other functions, as needed.
  • Maintains a clean, safe and well-stocked City Desk display area.  
  • Displays specials and other promotion items to sell.  
  • Maintains vendor catalogs and price sheets.  
  • Informs proper departments of "stock outs", inventory discrepancies and other inventory problems or concerns.
  • Maintains assigned inventory stock locations making sure the material put away has the correct locator and the shelves are kept neat and orderly.  
  • Abides by all safety requirements including wearing the required PPE gear.

Non-essential Functions

  • Participates in the marketing planning and strategizing for Border States product lines, as needed.  
  • Participates in the implementation and success of marketing plans, as required.
  • Attends sales meetings as required and keeps current on new products and applications.
  • Assists with receiving, shipping and other warehouse associate functions, as required.  
  • Ensures all batched managed material is labeled accurately and inventoried, as needed.
  • Performs other duties as assigned by supervisor or designate.
Qualifications
  • Minimum of a 2-year business/trade degree preferred or the equivalent in work experience. 
  • Minimum of 1 year of prior warehouse, city desk, and/or sales experience with good knowledge of electrical products or systems preferred. 
  • Requires the ability to read, write, and speak in English. 
  • Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software. 
Skills and Abilities
  • Excellent interpersonal, written, and verbal communication, reading skills
  • Ability to effectively plan and organize.  
  • Excellent customer service skills include being competent, accurate, responsive, and engaged.
Physical Requirements

Lift and carry requirements (weight and frequency):
Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100%

  • Lift from Floor to Waist:
    • < than 10 lbs. - Occasionally
    • 10 to 25 lbs. - Occasionally
    • 26 to 50 lbs. - Occasionally
    • 51 to 75 lbs. - Occasionally
    • 76 to 100 lbs. - Occasionally
    • 101 + lbs. - Occasionally
  • Above Waist Lift:
    • < than 10 lbs. - Occasionally
    • 10 to 25 lbs. - Occasionally
    • 26 to 50 lbs. - Occasionally
    • 51 to 75 lbs. - Occasionally
    • 76 to 100 lbs. - Occasionally
    • 101+ lbs. - Not at all
  • Unilateral Carry:
    • < than 10 lbs. - Occasionally
    • 10 to 25 lbs. - Occasionally
    • 26 to 50 lbs. - Not at all
    • 51 to 75 lbs. - Not at all
    • 76 to 100 lbs. - Not at all
    • 101+ lbs. - Not at all
  • Bilateral Carry:
    • < than 10 lbs. - Occasionally
    • 10 to 25 lbs. - Occasionally
    • 26 to 50 lbs. - Occasionally
    • 51 to 75 lbs. - Occasionally
    • 76 to 100 lbs. - Not at all
    • 101+ lbs. - Not at all
Physical Activity

Frequency at which you would do the following in a typical day:

  • Sitting (a continuous period of being seated) - Not at all
  • Standing (for sustained periods of time) - Frequently
  • Walking (moving about on foot to accomplish tasks) - Continuously
  • Bending/Stooping (downward and forward) - Occasionally
  • Crawling (moving about on hands and knees or hands and feet) - Not at all
  • Climbing/Walking Stairs (ascending or descending) - Occasionally
  • Reaching (extending arms in any direction) - Frequently
  • Crouching/Squatting (bending the body downward and forward by bending leg and spine) - Occasionally
  • Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
  • Balancing (maintaining body equilibrium to prevent falling) - Frequently
  • Repetitive Motion (substantial movement (motions) of the wrists, hands, and/or fingers) - Occasionally
  • Trunk Rotation (movement in any direction, whether standing or sitting, with at least one foot stationary and in contact with the floor) - Occasionally
  • Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
  • Handling (applying pressure to an object with the fingers and palm) - Continuously
  • Fingering (picking, pinching, typing; working primarily with fingers and not whole hand) - Frequently
  • Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
  • Driving (the control and operation of a fork lift) - Occasionally
  • Desk Work (tasks generally performed at a desk, including use of a computer, printer, fax machine, telephone and other office equipment) - Continuously
  • Use of tools (safely operate equipment needed for receiving, conveying, stocking, packaging, and shipping parts) - Frequently
  • Hearing (perceiving the nature of sounds at normal speaking levels) - Continuously
  • Exposure (to adverse weather & temperature conditions) - Frequently
  • Travel (travel needed to perform job duties) - Not at all
Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Our History

Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values
As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards.

Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .

Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It's not just the law.  It's something  we've believed in since our founding.  We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace

Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:

  • Criminal background check (required for all positions)
  • Motor Vehicle Record (MVR) check (required for positions involving driving)
  • Drug testing

The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.

What Border States employees say

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