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Help Desk Analyst Jobs in Maine (NOW HIRING)

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 Interview: Virtual Interview Note: Travel is required for this position. They will need to utilize ...

Vantage Point Recruiting

Help Desk Analyst

Augusta, ME · On-site

$20.25 - $27.75/hr

This person will be analytical, highly organized and have a strong attention to detail. Provide ... Log all help desk interactions in work ticket tracking system. * Administer help desk software.

Georgia

Help Desk Technician

Augusta, ME

$14/hr

Help Desk Technician Agency: Augusta Technical College Job Requisition ID: JR0000003620 Shift: Not ... Ability to evaluate and analyze existing applications and identify deficiencies * Good ...

New

defi AUTO LLC

Client Support Desk Analyst

Augusta, ME · On-site

$20.25 - $27.75/hr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... p Desk role. Candidates should have experience troubleshooting business applications, analyzing ...

Open Net ME, LLC

Senior Help Desk Support

Portland, ME · On-site

$20.50 - $27.50/hr

Qualifications * 3+ years of experience in help desk, desktop support, or technical support roles. * Strong troubleshooting skills across Windows and/or macOS environments. * Experience supporting ...

Bath Spa University

We are currently seeking an IT Service Desk Analyst to provide specialist technical support to staff and students of the University as part of the IT Service Desk team. The University's endpoint ...

Carrington

Mortgage Wire Desk, II Analyst

Augusta, ME · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

ND Paper

IT Intern

Rumford, ME · On-site

$15.75 - $20.75/hr

Rumford Position Summary This position improves mill/plant reliability by reducing unplanned downtime, increasing throughput, and ensuring adherence to safety and quality standards Help Desk Analyst ...

Instant Serve LLC

Helpdesk Technician

Augusta, ME · On-site

$19.75 - $26.75/hr

Top 3 Skills: * 1 to 3 years of experience in a similar role * Experience with Windows OS * Must have strong written and verbal communication skills * Provides technical assistance, support, and ...

Athenahealth

Client Support Analyst

Belfast, ME · Hybrid

$30K - $50K/yr

The Client Support Center Analyst serves as a primary point of contact for customers, providing ... Preferred Qualifications * 2+ years of call center, help desk, customer support, or related ...

Athenahealth

Client Support Analyst

Belfast, ME · On-site

$30K - $50K/yr

The Client Support Center Analyst serves as a primary point of contact for customers, providing ... Preferred Qualifications * 2+ years of call center, help desk, customer support, or related ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Maine

Help Desk Analyst information

See Maine salary details

$13

$23

$34

How much do help desk analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk analyst in Maine is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.06 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the most commonly searched types of Help Desk Analyst jobs in Maine?

The most popular types of Help Desk Analyst jobs in Maine are:

What are popular job titles related to Help Desk Analyst jobs in Maine?

For Help Desk Analyst jobs in Maine, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Maine look for?

The top searched job categories for Help Desk Analyst jobs in Maine are:

What are popular job titles related to Help Desk Analyst jobs in ME?

For Help Desk Analyst jobs in ME, the most frequently searched job titles are:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Maine as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $48,512 per year, or $23.3 per hour.

Help Desk Analyst

vTech Solution

Machias, ME • On-site

$23.75 - $32.50/hr

Contractor

Re-posted 24 days ago

Job description

Role : Help Desk Analyst
Duration : 04 months (Possible of extensions)
Location : Machias, Maine - 04654
Interview: Virtual Interview

Note: Travel is required for this position. They will need to utilize their personal vehicle when traveling between office locations. Mileage will be reimbursed.

Top 3 Skills: 

  • Experience with and supporting videoconferencing equipment and audiovisual equipment.
  • Basic working knowledge of audio equipment.
  • Experience diagnosing and fixing tier 1 computer issues.

 ESSENTIAL JOB FUNCTIONS:

  • Provides technical support for staff and internal participants (either in person or remotely) in the operation of:
  • Desktops / Laptops of various operating systems
  • Printers and Scanners
  • Audio / Video equipment use and setup
  • User VOIP desk-sets
  • Document Camera
  • Audio listening equipment
  • General presentation software
  • May be asked to host remote video proceedings in special circumstances
  • Must be able to diagnose and fix tier 1 computer issues.
  • Assists with help desk tier 1 trouble tickets.
  • Supports hardware (e.g. Mixer) and software used to take an electronic record.
  • Helps ensure that all information systems operate in a secure, reliable manner.
  • Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.
  • Assists in drafting and documenting department and operational procedures.
  • Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
  • Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.

vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.

vTech Solution offers services such as:

  • Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
  • Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
  • Infrastructure Managed Services: Creating resilient and secure infrastructure management.
  • Professional Services: Providing expertise for mission-critical programs.
  • Productivity and Communications: Ensuring secure and confident business connectivity from anywhere
vTech Solution logo

About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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