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Help Desk Associate Jobs in Maine (NOW HIRING)

Open Net ME, LLC

Senior Help Desk Support

Portland, ME

$20.50 - $27.50/hr

Qualifications * 3+ years of experience in help desk, desktop support, or technical support roles ... Associate's degree or equivalent practical experience in IT support. * Industry certifications such ...

Planet Fitness

Front Desk Associate

Bangor, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Waterville, ME · On-site

$15.10 - $16.10/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Lewiston, ME

$15.10 - $16.10/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Lewiston, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Brunswick, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Brunswick, ME · On-site

$15.10 - $16.10/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Lewiston, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Lewiston, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Auburn, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Auburn, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Brunswick, ME · On-site

$15.10 - $16.10/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Lewiston, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Bangor, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Bangor, ME · On-site

$15.10 - $16.10/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Brunswick, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Bangor, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Waterville, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Waterville, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Brunswick, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Maine

Help Desk Associate information

See Maine salary details

$13

$20

$32

How much do help desk associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help desk associate in Maine is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.27 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Maine?

The most popular types of Help Desk jobs in Maine are:

What are popular job titles related to Help Desk Associate jobs in Maine?

For Help Desk Associate jobs in Maine, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Maine look for?

The top searched job categories for Help Desk Associate jobs in Maine are:

What cities in Maine are hiring for Help Desk Associate jobs?

Cities in Maine with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Maine as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,228 per year, or $20.8 per hour.

Senior Help Desk Support

Open Net ME, LLC

Portland, ME

$20.50 - $27.50/hr

Full-time

Posted 20 days ago

Job description

Please reside in the Portland Maine general area.  This job requires onsite support to our customers.

We are seeking an experienced and customer-focused professional to provide advanced technical support to end users and help maintain a reliable, efficient IT environment. In this role, you will be part of an experienced team where collaboration and knowledge sharing is expected resolve incidents, help improve support processes, service quality and importantly customer satisfaction.

Responsibilities
  • Provide Tier 2/Tier 3 support for hardware, software, network, and account-related issues.
  • Serve as valued resource for the service desk team and assist with complex troubleshooting.
  • Diagnose and resolve incidents related to operating systems, applications, peripherals, and connectivity.
  • Manage support tickets from intake through resolution, ensuring timely updates and accurate documentation.
  • Support user onboarding and offboarding, including account setup, device preparation, and access management.
  • Collaborate with infrastructure, network and server engineers to resolve technical issues and implement solutions.
  • Identify recurring issues and recommend process improvements, knowledge base updates, and preventive measures.
  • Assist with endpoint management, system updates, patching, and basic administration tasks.
  • Communicate technical information clearly and professionally to users of varying technical backgrounds.
  • Monitor support trends and contribute to service desk reporting and performance improvements.
Qualifications
  • 3+ years of experience in help desk, desktop support, or technical support roles.
  • Strong troubleshooting skills across Windows and/or macOS environments.
  • Experience supporting Microsoft 365and Google Workplace, email systems, account permissions, and common business applications.
  • Familiarity with ticketing systems, remote support tools, and endpoint management platforms.
  • Understanding of networking fundamentals such as DNS, DHCP, VPN, and connectivity troubleshooting.
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to prioritize multiple requests and work effectively in a fast-paced environment.
  • Experience documenting solutions and contributing to knowledge base content.
  • A valid driver's license and reliable transportation
Preferred Qualifications
  • Associate’s degree or equivalent practical experience in IT support.
  • Industry certifications such as CompTIA A+, Network+, Microsoft, Google or similar credentials.
  • Experience supporting Active Directory, group policies, or identity and access management workflows.
  • Exposure to ITIL-based service management practices.
  • Experience assisting with device imaging, deployment, and lifecycle management.
What We Offer
  • A collaborative environment where your technical expertise and customer service skills make a direct impact.
  • Opportunities to expand your knowledge across systems, tools, and technologies.
  • The chance to contribute to process improvements and stronger end-user support experiences.
  • A professional team culture focused on reliability, responsiveness, and continuous learning.

If you enjoy solving problems, supporting people, and serving as a trusted technical resource, we encourage you to apply.