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Local Microsoft Help Desk Jobs in Maine (NOW HIRING)

Georgia

Help Desk Technician

Augusta, ME

$14/hr

Help Desk Technician Agency: Augusta Technical College Job Requisition ID: JR0000003620 Shift: Not ... Working knowledge of common operating systems (Windows 11) and software applications (Microsoft ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... local, and education (SLED) groups, as well as commercial organizations. vTech Solution offers ...

Open Net ME, LLC

Senior Help Desk Support

Portland, ME

$45K - $65K/yr

Qualifications * 3+ years of experience in help desk, desktop support, or technical support roles ... Experience supporting Microsoft 365and Google Workplace, email systems, account permissions, and ...

Robert Half

Help Desk/Desktop Support Analyst

Portland, ME · On-site

$23.75 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance ... Provide hands-on and remote support for Microsoft 365 tools such as Outlook, Teams, OneDrive, Word ...

RIT Solutions, Inc.

Tier 1 Service Desk Analyst

Belgrade, ME · On-site

$350/wk

Required : • High School Diploma or GED required • 0-2 years of IT Support, Help Desk, Desktop ... Microsoft Office / Microsoft 365 • Basic understanding of networking concepts including: TCP/IP ...

Bath Spa University

Knowledge of working with Service Desk systems (remote access, Active Directory, Microsoft 365 ... Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme). This is a ...

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Local Microsoft Help Desk information

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

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For Local Microsoft Help Desk jobs in Maine, the most frequently searched job titles are:

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The top searched job categories for Local Microsoft Help Desk jobs in Maine are:

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Cities in Maine with the most Local Microsoft Help Desk job openings:

Local Microsoft Help Desk jobs near you

Help Desk Technician

Georgia

Augusta, ME

$14/hr

Part-time

Posted 12 days ago

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Help Desk Technician

Agency:

Augusta Technical College

Job Requisition ID:

JR0000003620

Shift:

Not Applicable (United States of America)

Compensation Details:

$14.00 PER HOUR

Job Description:

JOB SUMMARY

The Help Desk Assistant is responsible for working directly with faculty and/or staff to provide basic technology support.

MAJOR DUTIES

  • Provide end user support and customer service;

  • Initiate and maintain customer support for computer software and application services;

  • Monitor Help-Desk work orders, providing support and resolution.

  • Resolve routine problems as instructed or escalate more complex issues to appropriate personnel;

  • Install, upgrade, and troubleshoot hardware and software as needed;

  • Instruct customers in correct procedures, special requirements, restrictions, and supporting documentation needed to complete the relevant process;

  • Respond to questions from callers and walk-ins, providing general information and helping to resolve issues with technology in offices and computer labs.

  • Remain abreast of commonly used software, hardware, and other equipment.

  • Follow standard Help Desk operating procedures;

  • Assist users with minor problems in media-equipped classrooms.

  • Become familiar with available help resources, policies, services, and staff; stay updated on campus technology changes or problems.

  • Assist in maintaining IT Department inventory, including additions, transfers, and surplus of equipment;

  • Performs other duties as assigned.

COMPETENCIES

  • Knowledge of computer software configuration and customization.

  • Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware problems

  • Skill in the operation of computers and job-related software programs

  • Good decision making and problem-solving skills

  • Effective oral and written communication skills

  • Ability to evaluate and analyze existing applications and identify deficiencies

  • Good interpersonal skills and the ability to work well with others.

  • Effective oral and written communication skills.

  • Working knowledge of common operating systems (Windows 11) and software applications (Microsoft Office Suite).

WORK ENVIRONMENT

  • Handle a constantly changing flow of traffic.

  • Be able to prioritize multiple assignments.

  • Exercise patience and professionalism at all times.

  • Work a flexible schedule, including evening and weekend assignments.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Stand, walk, and sit for extended periods of time.

  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.

  • Lift and/or move up to 50 pounds.

  • May require use of portable or folding ladders 3 - to 20 - feet in height.

MINIMUM QUALIFICATIONS

A high school diploma or equivalent and one (1) year work related experience.

PREFERRED QUALIFICATIONS

  • Experience in a customer service, call center, or help desk setting.

  • Familiarity with troubleshooting common PC hardware problems.

  • Ability to work responsibly with or without direct supervision.

Minimum Qualifications:

High School diploma or GED and one (1) year of work related experience

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

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