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Local Microsoft Help Desk Jobs in Portland, ME (NOW HIRING)

Open Net ME, LLC

Senior Help Desk Support

Portland, ME

$45K - $65K/yr

Qualifications * 3+ years of experience in help desk, desktop support, or technical support roles ... Experience supporting Microsoft 365and Google Workplace, email systems, account permissions, and ...

Fairfield Inn Brunswick

Front Desk Associate

Brunswick, ME

$14.25 - $18.25/hr

Join us and help create an exceptional guest experience while supporting smooth front desk and ... Provide guests with information about hotel amenities, services, and local attractions * Maintain ...

Fairfield Inn Brunswick

Front Desk Associate

Brunswick, ME · On-site

$14.25 - $18.25/hr

Join us and help create an exceptional guest experience while supporting smooth front desk and ... Provide guests with information about hotel amenities, services, and local attractions * Maintain ...

Fairfield Inn Brunswick

Front Desk Associate

Brunswick, ME · On-site

$14.25 - $18.25/hr

Join us and help create an exceptional guest experience while supporting smooth front desk and ... Provide guests with information about hotel amenities, services, and local attractions * Maintain ...

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All JobsLocal Microsoft Help Desk JobsLocal Microsoft Help Desk Jobs in Portland, ME

Local Microsoft Help Desk information

See Portland, ME salary details

$10

$21

$33

How much do local microsoft help desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for local microsoft help desk in Portland, ME is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $23.61 per hour, depending on experience, location, and employer.

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

What are the most commonly searched types of Microsoft Help Desk jobs in Portland, ME?

The most popular types of Microsoft Help Desk jobs in Portland, ME are:

What are popular job titles related to Local Microsoft Help Desk jobs in Portland, ME?

For Local Microsoft Help Desk jobs in Portland, ME, the most frequently searched job titles are:

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The top searched job categories for Local Microsoft Help Desk jobs in Portland, ME are:

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Cities near Portland, ME with the most Local Microsoft Help Desk job openings:

Local Microsoft Help Desk jobs near you

Senior Help Desk Support

Open Net ME, LLC

Portland, ME

$45K - $65K/yr

Full-time

Posted 12 days ago

Job description

Please reside in the Portland Maine general area. This job requires onsite support to our customers.

We are seeking an experienced and customer-focused professional to provide advanced technical support to end users and help maintain a reliable, efficient IT environment. In this role, you will be part of an experienced team where collaboration and knowledge sharing is expected resolve incidents, help improve support processes, service quality and importantly customer satisfaction.

Responsibilities
  • Provide Tier 2/Tier 3 support for hardware, software, network, and account-related issues.
  • Serve as valued resource for the service desk team and assist with complex troubleshooting.
  • Diagnose and resolve incidents related to operating systems, applications, peripherals, and connectivity.
  • Manage support tickets from intake through resolution, ensuring timely updates and accurate documentation.
  • Support user onboarding and offboarding, including account setup, device preparation, and access management.
  • Collaborate with infrastructure, network and server engineers to resolve technical issues and implement solutions.
  • Identify recurring issues and recommend process improvements, knowledge base updates, and preventive measures.
  • Assist with endpoint management, system updates, patching, and basic administration tasks.
  • Communicate technical information clearly and professionally to users of varying technical backgrounds.
  • Monitor support trends and contribute to service desk reporting and performance improvements.
Qualifications
  • 3+ years of experience in help desk, desktop support, or technical support roles.
  • Strong troubleshooting skills across Windows and/or macOS environments.
  • Experience supporting Microsoft 365and Google Workplace, email systems, account permissions, and common business applications.
  • Familiarity with ticketing systems, remote support tools, and endpoint management platforms.
  • Understanding of networking fundamentals such as DNS, DHCP, VPN, and connectivity troubleshooting.
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to prioritize multiple requests and work effectively in a fast-paced environment.
  • Experience documenting solutions and contributing to knowledge base content.
  • A valid driver's license and reliable transportation
Preferred Qualifications
  • Associate’s degree or equivalent practical experience in IT support.
  • Industry certifications such as CompTIA A+, Network+, Microsoft, Google or similar credentials.
  • Experience supporting Active Directory, group policies, or identity and access management workflows.
  • Exposure to ITIL-based service management practices.
  • Experience assisting with device imaging, deployment, and lifecycle management.
What We Offer
  • A collaborative environment where your technical expertise and customer service skills make a direct impact.
  • Opportunities to expand your knowledge across systems, tools, and technologies.
  • The chance to contribute to process improvements and stronger end-user support experiences.
  • A professional team culture focused on reliability, responsiveness, and continuous learning.

If you enjoy solving problems, supporting people, and serving as a trusted technical resource, we encourage you to apply.