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Entry Level Help Desk Support Jobs in Portland, ME

Fairfield Inn Brunswick

Front Desk Associate

Brunswick, ME · On-site

$14.25 - $18.25/hr

Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations. We are hiring a Front Office Associate to welcome guests, manage reservations, handle ...

Fairfield Inn Brunswick

Front Desk Associate

Brunswick, ME · On-site

$14.25 - $18.25/hr

Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations. We are hiring a Front Office Associate to welcome guests, manage reservations, handle ...

Fairfield Inn Brunswick

Front Desk Associate

Brunswick, ME · On-site

$14.25 - $18.25/hr

Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations. We are hiring a Front Office Associate to welcome guests, manage reservations, handle ...

Fairfield Inn Brunswick

Front Desk Associate

Brunswick, ME · On-site

$14.25 - $18.25/hr

Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations. We are hiring a Front Office Associate to welcome guests, manage reservations, handle ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Portland, ME

Entry Level Help Desk Support information

See Portland, ME salary details

$10

$21

$33

How much do entry level help desk support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level help desk support in Portland, ME is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $23.61 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Portland, ME?

For Entry Level Help Desk Support jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Portland, ME look for?

The top searched job categories for Entry Level Help Desk Support jobs in Portland, ME are:

Entry Level Help Desk Support jobs near you

IT/Facilities Coordinator- Part time

CIEE Inc

South Portland, ME • On-site

$25 - $29/hr

Other

Posted 28 days ago

Job description

Position: IT/Facilities Coordinator- Part time
Reports to: Senior IT Operations Manager
Department: IT Operations
Location: Portland, Maine

Compensation: $25/hr-$29/hr

Who we are:

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:

  • You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
  • You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are:

Under the direction of the Senior Manager of IT Operations, the IT/Facilities Coordinator is a hybrid role comprised of Office coordinator, and tier 1 Help Desk support for our US and international staff. In the office this person will be the first point of contact for vendors and visitors and be responsible for ensuring the office space is functioning to serve our employees. As part of our Help Desk team, they will also support our worldwide staff with the IT functions of our organization. Providing outstanding customer service is essential in all aspects of this position.

This is a primarily in-office role; occasional work-from-home may be accommodated based on business needs and manager discretion. The best candidate for this job will be professional, flexible, motivated, organized, and willing to learn.

What you’ll do:

  • Process and track office-related invoices, coordinating with vendors and internal finance teams as needed.
  • Assist the IT Help Desk team with onboarding and offboarding processes, including account setup, equipment preparation, and access management
  • Serve as the primary point of contact for employees, visitors, and vendors at our Portland office.
  • Occasional travel to Boston required (approximately one day per quarter).
  • Ensure the office environment is functional, organized, and welcoming for staff and guests.
  • Manage building access and security for employees, vendors, and visitors.
  • Act as CIEE's liaison with our landlord and building management team.
  • Support planning and coordination of office events and larger meetings.
  • Partner with IT to maintain office functionality, including printers, internet, workstations, and general troubleshooting.
  • Other duties as assigned.


What you’ll bring:

  • Computer skills including Microsoft Word, Excel, Outlook, and Teams.
  • Flexibility and interest in a dynamic, team-oriented working environment.
  • A willingness to help, follow through, strong organizational skills, and a service mentality are critical in this role.
  • Ability to lift and carry 25 pounds.


Location: This position is for candidates who is located in Portland, Maine


CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.


Due to federal regulations and CIEE policies, a background check, and education and employment verification will be conducted as conditions of employment.