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Grievance Manager Jobs (NOW HIRING)

HealthEdge

Appeals and Grievance Analyst

Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members' well ... The Appeals and Grievance Analyst, acting in a quality assurance capacity, is responsible for the ...

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Dexian

Appeals and Grievance Specialist

Irving, TX · On-site

$32 - $33/hr

Appeals and Grievance Specialist II Location: Irving, TX 75039 Pay range: $32-33/hr Schedule ... The ideal candidate has prior experience working within a Managed Care Health Plan and possesses ...

HealthEdge

Appeals and Grievance Analyst

Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members' well ... The Appeals and Grievance Analyst, acting in a quality assurance capacity, is responsible for the ...

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Grievance Manager information

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How much do grievance manager jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for grievance manager in the United States is $37.06, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $46.39 per hour, depending on experience, location, and employer.

What are some common challenges faced by Grievance Managers, and how can candidates prepare to handle them effectively?

Grievance Managers often deal with sensitive and complex employee or client concerns, which can involve emotional situations and high expectations for resolution. A common challenge is balancing the interests of all parties while ensuring compliance with company policies and legal standards. Successful candidates can prepare by developing strong communication, empathy, and conflict resolution skills, as well as maintaining up-to-date knowledge of relevant regulations. Building rapport with internal teams and fostering a transparent, fair process are also critical to managing grievances effectively.

What is the 3 month rule for jobs?

The 3 month rule for jobs generally refers to a probationary period of three months during which an employee's performance is evaluated before confirming permanent employment. For a Grievance Manager, this period allows employers to assess skills in conflict resolution, communication, and adherence to company policies. Successful completion often leads to full benefits and job security.

What is the role of a grievance manager?

A grievance manager is responsible for handling employee complaints and resolving workplace issues to ensure a fair and compliant work environment. They investigate grievances, document findings, and collaborate with HR or management to implement solutions, often requiring strong communication and conflict resolution skills.

What are Grievance Managers?

Grievance Managers are professionals responsible for overseeing the process of handling complaints and concerns raised by employees, customers, or clients within an organization. They ensure that grievances are addressed fairly, efficiently, and in compliance with company policies and legal requirements. Their duties often involve investigating complaints, mediating disputes, and recommending solutions to resolve issues. Grievance Managers play a key role in maintaining a positive workplace environment and supporting organizational integrity.

What are the key skills and qualifications needed to thrive as a Grievance Manager, and why are they important?

To thrive as a Grievance Manager, you need expertise in conflict resolution, regulatory compliance, and case management, often supported by a degree in business, healthcare administration, or a related field. Familiarity with case tracking systems, complaint management software, and knowledge of relevant laws such as HIPAA or labor regulations is typical. Strong interpersonal skills, attention to detail, and the ability to remain impartial help build trust and resolve issues effectively. These skills are crucial for ensuring fair, compliant, and timely resolution of grievances, which protects the organization and maintains stakeholder satisfaction.

What is a salary grievance?

A salary grievance is a formal complaint raised by an employee, including a Grievance Manager, regarding issues such as unpaid wages, salary discrepancies, or unfair compensation practices. Addressing such grievances typically involves investigation, documentation, and adherence to company policies or labor laws to resolve the dispute.

What are the 4 types of grievances?

In the role of a Grievance Manager, the four types of grievances typically include personal grievances, organizational grievances, procedural grievances, and policy grievances. Understanding these categories helps in effectively addressing employee concerns and ensuring fair resolution processes within the organization.

What is the difference between Grievance Manager vs HR Coordinator?

AspectGrievance ManagerHR Coordinator
Primary RoleHandles employee grievances, resolves conflicts, ensures compliance with grievance policiesSupports HR functions, assists with recruitment, onboarding, and employee records
Required CredentialsHR certification, experience in conflict resolutionHR certification or degree, administrative skills
Work EnvironmentEmployee relations, conflict resolution teamsHR department, administrative setting
Industry UsageCommon in organizations with formal grievance proceduresWidespread across various industries for HR support

While both roles are part of the HR function, a Grievance Manager focuses specifically on resolving employee conflicts and managing grievances, whereas an HR Coordinator provides broader HR support tasks. The Grievance Manager often handles sensitive issues requiring conflict resolution skills, while the HR Coordinator manages administrative HR duties. Understanding these differences helps organizations assign the right responsibilities to each role.

More about Grievance Manager jobs
What cities are hiring for Grievance Manager jobs? Cities with the most Grievance Manager job openings:
What are the most commonly searched types of Grievance jobs? The most popular types of Grievance jobs are:
What states have the most Grievance Manager jobs? States with the most job openings for Grievance Manager jobs include:
What job categories do people searching Grievance Manager jobs look for? The top searched job categories for Grievance Manager jobs are:
Grievance Manager jobs near you
Infographic showing various Grievance Manager job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 86% Full Time, 9% Part Time, 2% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $77,095 per year, or $37.1 per hour.
Complaints and Grievance Supervisor

Complaints and Grievance Supervisor

SafeRide Health

San Antonio, TX • On-site, Remote

$102K - $123K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

About the Role

SafeRide Health is seeking a Complaints & Grievances Supervisor to lead a team responsible for resolving member complaints, grievances, appeals, and provider disputes. This role plays a critical part in ensuring a high-quality member experience while maintaining compliance with client and regulatory requirements. The ideal candidate brings strong operational leadership, attention to detail, and a passion for improving processes that directly impact patient access to care.


Job Responsibilities

Supervise daily operations of the Complaints & Grievances team, ensuring cases are handled accurately and within required timelines
Coach and support team members to drive performance across productivity, quality, and service standards
Oversee complaint, grievance, appeal, and dispute case management, ensuring proper documentation and compliance
Review and support responses for complex or escalated cases, ensuring clear and professional communication
Partner with internal teams to investigate cases and ensure timely resolution and follow-up
Analyze trends in complaints and grievances, providing insights and recommendations to leadership
Identify and implement process improvements to enhance service quality and prevent recurring issues

Required Qualifications:

High school diploma or equivalent
Minimum of 3 years of experience in complaints & grievances, appeals processing, or case management
Minimum of 2 years of experience in a call center or customer support environment
Experience leading, mentoring, or supervising team members

Preferred Qualifications

Associate's degree or higher in a related field
Experience with Medicaid, Medicare, or NEMT guidelines
Knowledge of healthcare benefits or insurance programs

Benefits:

We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:
Career growth and development opportunities in a mission-driven organization
Competitive salary and annual bonus opportunities
Comprehensive medical, dental, and vision insurance
401(k) with company match
Generous PTO, paid company holidays, and paid parental leave


About Us: SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.

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