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Grievance Coordinator Jobs (NOW HIRING)

GRIEVANCE COORDINATOR PUBLIC SAFETY DEER LODGE, MT The Montana Department of Corrections (DOC) is creating a safer Montana through Accountability, Rehabilitation and Empowerment. If you want to work ...

We are currently seeking a Grievance Coordinator who has a passion for providing the highest quality care in aninstitutional, secure setting. Come join a team that is dedicated tomaking an impact for ...

Grievance Coordinator

Appleton, MN · On-site

$19.50 - $24.50/hr

We are currently seeking a Grievance Coordinator who has a passion for providing the highest quality care in aninstitutional, secure setting. Come join a team that is dedicated tomaking an impact for ...

GRIEVANCE COORDINATOR PUBLIC SAFETY DEER LODGE, MT The Montana Department of Corrections (DOC) is creating a safer Montana through Accountability, Rehabilitation and Empowerment. If you want to work ...

GRIEVANCE COORDINATOR PUBLIC SAFETY DEER LODGE, MT The Montana Department of Corrections (DOC) is creating a safer Montana through Accountability, Rehabilitation and Empowerment. If you want to work ...

Grievance Coordinator

Springfield, MA · On-site

$19.75 - $25/hr

The Grievance Coordinator uses strong emotional intelligence, communication, and conflict-resolution skills to navigate sensitive concerns, advocate for patients, and partner with clinical and ...

Grievance Coordinator

Springfield, MA · On-site

$19.75 - $25/hr

The Grievance Coordinator uses strong emotional intelligence, communication, and conflict-resolution skills to navigate sensitive concerns, advocate for patients, and partner with clinical and ...

Grievance Coordinator

Springfield, MA · On-site

$19.75 - $25/hr

The Grievance Coordinator uses strong emotional intelligence, communication, and conflict-resolution skills to navigate sensitive concerns, advocate for patients, and partner with clinical and ...

GRIEVANCE COORDINATOR PUBLIC SAFETY DEER LODGE, MT The Montana Department of Corrections (DOC) is creating a safer Montana through Accountability, Rehabilitation and Empowerment. If you want to work ...

Grievance Coordinator

Springfield, MA · On-site

$19.75 - $25/hr

The Grievance Coordinator uses strong emotional intelligence, communication, and conflict-resolution skills to navigate sensitive concerns, advocate for patients, and partner with clinical and ...

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How much do grievance coordinator jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for grievance coordinator in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $26.44 per hour, depending on experience, location, and employer.

What is a grievance coordinator?

Grievance Coordinators are professionals who manage and resolve complaints or concerns raised by clients, patients, or employees within an organization, often in healthcare, insurance, or large corporate settings. Their role involves investigating grievances, ensuring compliance with regulations, and facilitating fair resolutions. They act as a liaison between the complainant and the organization, documenting cases and following up to ensure satisfactory outcomes. Grievance Coordinators also help organizations improve their policies by identifying trends in complaints and suggesting improvements.

What skills and qualifications are needed to be a grievance coordinator?

To thrive as a Grievance Coordinator, you need strong analytical skills, attention to detail, and a background in healthcare administration or a related field, often supported by a relevant degree or experience. Familiarity with health plan regulations, claims management systems, and case tracking software is typically required. Excellent communication, problem-solving, and conflict resolution skills enable effective interaction with members, providers, and regulatory agencies. These competencies ensure timely and compliant resolution of grievances, promoting member satisfaction and organizational accountability.

How does a grievance coordinator collaborate with other departments to resolve member issues?

As a Grievance Coordinator, you will frequently work with various departments such as claims, customer service, and clinical teams to gather information and address member complaints efficiently. Collaboration involves facilitating meetings, sharing case updates, and ensuring all parties are aligned on resolution steps and timelines. Building strong interdepartmental relationships is key to streamlining processes and providing timely, accurate responses to members. This cross-functional teamwork not only enhances the member experience but also helps maintain compliance with organizational and regulatory standards.

What does a grievance coordinator do?

A grievance coordinator manages and investigates employee complaints or disputes within an organization, ensuring proper resolution and compliance with policies. They often document cases, communicate with involved parties, and may use case management tools to track progress and outcomes.
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Infographic showing various Grievance Coordinator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $49,866 per year, or $24 per hour.

Grievance Coordinator

Deer Lodge, MT • On-site

State of Montana
Public Administration • 11 - 50 employees

Full-time

Posted 7 days ago


State Of Montana rating

8.6

Company rating: 8.6 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

1st of 50 rated states


Job description

GRIEVANCE COORDINATOR
PUBLIC SAFETY
DEER LODGE, MT

The Montana Department of Corrections (DOC) is creating a safer Montana through Accountability, Rehabilitation and Empowerment. If you want to work making positive changes in your community, the Montana Department of Corrections is the place for you!

The Public Safety Division operates Montana's prisons safely and securely and provides supervision and support for offenders in the community through its Probation and Parole Bureau. The work performed in this division is integral to the department's mission to create a safer Montana through accountability, rehabilitation, and empowerment. Make a difference! Join us today!

The Grievance Coordinator will take on expanded responsibilities to support increasing operational demands within the grievance process. This position will oversee grievance functions for the Mississippi facility, respond to and serve formal grievances, and ensure all procedural requirements are consistently followed. The role will also provide clear explanations of the grievance process to offenders and coordinate with external departments and agencies as needed. In addition, the Compliance Specialist may be required to testify in court regarding grievance procedures.

These enhanced duties represent a shift from a primarily administrative support role to a more advanced, processdriven position with greater accountability. As grievance volumes continue to grow across facilities, this expanded role is essential to maintaining efficiency, compliance, and timely grievance resolution. The Compliance Specialist will play a key part in strengthening workflow, supporting staff, and ensuring the integrity of the grievance process across multiple locations.

QUALIFICATIONS
The knowledge, skills and abilities for this position are typically acquired through a combination of education and experience equivalent to:

  • Bachelor's degree in business or a related field.
  • Three years of directly related work experience.

Alternative combinations of education and experience will be considered on a case-by-case basis.

BENEFITS
Your service is rewarded with competitive compensation and generous State of Montana Benefits.
State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.

APPLICATION INSTRUCTIONS
Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.

To initiate an application and be considered, you must attach your resume, cover letter, and mark the attachments as a "Relevant File". In your cover letter, state why you are applying for the position and anything that makes you uniquely qualified. Applications missing required documentation may not be considered.

Successful applicants will be subject to:

  • Criminal history check
  • Child/patient/offender abuse registries
  • Reference checks

The Department of Corrections participates in E-Verify to confirm employment eligibility.  After accepting a job offer and completing form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification.   For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/.

NOTICES
Prison Rape Elimination Act (PREA) -  Any person who has 1) engaged in sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution; 2) been convicted of engaging in or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or 3) been civilly or administratively adjudicated to have engaged in activity as described in the latter, are not qualified for this position.

Tobacco Free - The use of all tobacco products, including smokeless tobacco products and tobacco substitutes is prohibited in Department of Corrections buildings.  In secure care facilities possession of tobacco products is prohibited.


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