Healthcare Grievance Analyst Jobs (NOW HIRING)

Effective July 1, 2025, in accordance with the applicable Memorandum of Understanding, the Personal Leave Program 2025 (PLP 2025) was implemented. PLP 2025 requires each full-time employee in Bargaining Unit 4, and related Excluded, Exempt and Statutory Exempt employees, will have their base salary reduced by 3 percent and will receive 5 hours of PLP 2025 leave credits monthly through June 2027. Salaries do not reflect the recent changes.
Limited Term 12 months; may be extended up to 24 months or become permanent.
Please be advised of the following additional pay benefits individuals may be eligible for:

• Employees who are employed at PELICAN BAY STATE PRISON (PBSP) for 12 consecutive qualifying pay periods will receive an annual $2600 recruitment and retention bonus.

Under the general supervision of the Chief Executive Officer (CEO), the Office Technician (OT) (Typing), independently performs a wide variety of routine and complex administrative and clerical support duties that require general knowledge of Department programs and policies, and an understanding of the health care appeal process. The OT (Typing) must possess the ability to communicate effectively and exercise good judgment.
Minimum Qualifications
Either I
One year of experience in California state service performing clerical duties at a level of responsibility equivalent to that of an Office Assistant, Range B.
Or II
Experience: Two years of experience in typing and clerical work. [Academic education above the twelfth grade may be substituted for one year of the required general experience on the basis of either (a) one year of general education being equivalent to three months of experience; or (b) one year of education of a business or commercial nature being equivalent to six months of experience. Students who are enrolled in the last semester or its equivalent of course work, which upon completion will fulfill these requirements, will be admitted to the examination, but they must submit evidence of completion before they can be considered for appointment.]
To obtain list eligibility for the Office Technician (Typing) , before applying for the position, you must first take and pass the examination:
Exam Bulletin - Office Technician (Typing)
You will find additional information about the job in the Duty Statement .
Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• OFFICE TECHNICIAN (TYPING)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-530281
Position #(s):
394-213-1139-XXX
Working Title:
Health Care Grievance Office - Pelican Bay State Prison
Classification:
OFFICE TECHNICIAN (TYPING) $3,829.00 - $4,794.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Del Norte County
Telework:
In Office
Job Type:
12 Month Limited Term - Full Time
Facility:
Pelican Bay State Prison
Department Information This advertisement is for a Office Technician (Typing) position located at Pelican Bay State Prison (PBSP) in Crescent City, CA located in Del Norte County .
You must indicate JC-530281 and position number on your application: 394-213-1139-XXX .
Please Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.
Located along the Pacific coast, among redwoods and pristine rivers, and just 20 miles from the Oregon border, Pelican Bay State Prison's (PBSP) mission is to provide constitutional medical, dental, and mental health care, in a timely, safe, and efficient manner, while addressing preventative health services, chronic disease management, and public health issues, to reduce unnecessary morbidity and mortality, and protect public health by providing patients timely access to safe, efficient, medical care and coordinate the delivery of medical care with mental health, dental, and disability programs. Primary care services are delivered to the outpatient population through six primary care clinics that operate daily. PBSP has a Correctional Treatment Center (CTC) for inpatient services, and an Urgent Treatment Area (UTA) both operating 24 hours a day, 7 days a week.
Vision
We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.
Mission
To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.
CDCR and CCHCS are committed to transforming the correctional landscape to create safer, more professional, and more fulfilling environments for our employees, the incarcerated population, and those supervised in our communities. Through systemwide improvements grounded in proven and emerging practices, we aim to strengthen rehabilitation, enhance workplace satisfaction, and support successful reentry into the community through our institutions, parole, and community partnerships. Our shared mission is to promote safety, wellness, and human dignity while fostering positive change for all those who live and work within our institutions and communities.
CDCR and CCHCS are committed to building an inclusive respectful workplace. We are determined to attract and hire candidates from all communities and empower employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts at all levels of the Department.
Across our organization, our programs work cooperatively to provide the highest level of health care possible to a diverse correctional population. We encourage creativity and ingenuity while treating others fairly, honestly, and with respect, all of which are critical to the success of the CDCR and CCHCS mission.
Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.
Candidates new to CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting.
Tuberculosis (TB) testing is required for candidates new to CCHCS prior to appointment followed by department annual TB testing/evaluation thereafter.
Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services.
When submitting supporting documents, PDF file format is preferred.
Employment History on the STD 678 must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. To prepare for the State Application process, please visit Work4CA: State Application Checklist .
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/11/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
California Correctional Health Care Services
Regional Human Resources-Northern
Attn: Kaontao Vue
Regional Human Resources - Northern
PO Box 588500, D1, Personnel
Elk Grove , CA 95758
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
California Correctional Health Care Services
Pelican Bay State Prison
Liliya Wanner
Pelican Bay State Prison - CCHCS
5905 Lake Earl Drive
Crescent City , CA 95531
08:00 AM - 04:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other - Typing Certificate Requirements: A typing Certificate is required for this position. Please provide a copy of your typing certificate when submitting your application. If you have not taken the typing test, you may bypass submission at this time. You must obtain your typing certificate with a passing score prior to appointment. Please see link below for more information.
  Certificate Requirements
• Other - Education: If you are meeting minimum qualifications with education, you must include a copy of your diploma/degree and/or unofficial/informal transcripts for verification. Official transcripts may be required upon appointment. If you are not using education to meet minimum qualifications, you may bypass this requirement.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Willingness to create and promote an equitable and inclusive workplace where diversity is celebrated and valued.
Benefits Benefit information can be found on the California Department of Human Resources (CalHR) website, www.benefits.calhr.ca.gov/ , and the CalPERS website, www.calpers.ca.gov .
Information on benefits afforded by membership in the California Public Employees Retirement System Benefit can be found on the CalHR website at www.benefits.calhr.ca.gov/state-employees/retirement/ .
Information on the benefits and protections provided to public employees by the State Civil Service Act can be found on the CalHR website at www.calhr.ca.gov/about-calhr/divisions-programs/selection-division/merit-system-services-program/ .
This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Liliya Wanner
(707) 465-1000 ext: 5266
liliya.wanner@cdcr.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may dir