Operations Resource Manager Jobs (NOW HIRING)

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Resource Manager
Role Overview
Real Chemistry is seeking a Resource Manager to join our Business Operations, Resource Management team. In this role, you will own the day-to-day allocation and deployment of talent across our client engagements - ensuring the right people are matched to the right work at the right time.
You will serve as the operational backbone of the team: maintaining allocations, tracking utilization and billability, and producing the reporting that drives staffing decisions. You will also partner directly with business leaders and group leads on capacity planning, forecasting, and strategic resourcing across our creative and technology disciplines.
Key Responsibilities
Resourcing & Allocation

• Partner with business leaders and resource management lead to understand the client engagements, SOWs, and funding that drive resource needs.

• Own and maintain the accuracy of allocations and resourcing trackers, ensuring data is current across all clients and team members.

• Make staffing recommendations based on an understanding of team members' skill sets across, social strategy, paid media, omnichannel strategy & media account management, influencer/celebrity.

• Ensure client work is resourced with the best teams, combining experience with technical knowledge and expertise.

• Get to know the teams you support - becoming a trusted advisor to business leaders on all aspects of resource planning for their teams.

Utilization, Billability & Reporting

• Monitor team member and department bandwidth to maximize utilization and billability across team resources, while preventing burnout.

• Maintain and reconcile billability and utilization data, including support for monthly low-billability commentary and related reporting exercises.

• Provide up-to-date information, analysis, and advice on availability, engagement needs, forecast utilization, forecast revenue, headcount, and pipeline to management on a weekly basis.

• Monitor freelancer engagements to ensure they remain within the terms of our contracted work agreements.

Process & Collaboration

• Proactively prepare for and help lead recurring resource management meetings so critical staffing decisions can be addressed quickly.

• Partner with Recruitment/Talent Acquisition to identify when internal resources are not available and prioritize open positions.

• Partner with HR to escalate any information related to retention and employee relations.

• Maintain our engagements with our freelance partners - working with finance/TA to ensure extensions and new work orders are processed as needed.

Required Skills & Experience

• 3+ years of experience in a trafficking or resourcing role in a professional services or agency environment.

• Experience with capacity planning, and strong financial stewardship acumen.

• Experience with resourcing and scheduling systems.

• Proficiency with Microsoft Excel, and comfortability in manipulating data to produce digestible reports for a leadership audience.

• Demonstrated desire for professional growth - willingness to raise your hand for new assignments, and spearhead new initiatives.

• Ability to manage multiple priorities from a tactical and strategic lens.

• Strong interpersonal and communication skills (both written and oral), with the ability to work effectively with a wide range of internal stakeholders.

• Comfortability in presenting to a senior audience.

• Ability to provide accurate and efficient service under the pressure of constant deadlines.

• Skilled in organizing tasks and establishing priorities, with thorough attention to detail.

• Ability to work with confidential materials and maintain complete discretion at all times.

• A quick and creative problem solver who works well under pressure.

Preferred Qualifications

• Demonstrated experience in finding efficiencies in daily work by leveraging AI tools

• Experience with reporting tools such as Power BI

• Experience with a resource management system such as Workfront or Smartsheet

• Experience at an advertising, media or PR agency

• Understanding of key resourcing concepts - Utilization, bill targets, gross margin goals

Pay Range: $70,000-$80,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
We believe we can do our best when feeling our best, which is why we've put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.
At Real Chemistry, we believe we're at our best when we're connected. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Because our workforce spans multiple countries, regions, and client needs, work arrangements may vary by role and location. Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. Your recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone's circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible.
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
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