Operations Resource Manager Jobs (NOW HIRING)

Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering-for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:
Why Syneos Health
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.
We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

Are you passionate about solving complex workforce challenges and helping clinical teams deliver life-changing therapies to patients around the world?

We are seeking an experienced Clinical Operations Resource Manager to join our Clinical Resourcing team supporting global clinical development programs. This highly visible role serves as a strategic partner to Clinical Operations leadership and plays a critical role in ensuring the right resources are available at the right time to support successful study delivery.

This is an excellent opportunity for a resource management professional who thrives in a fast-paced CRO environment and enjoys combining workforce strategy, data analysis, stakeholder engagement, and operational problem-solving.

Please Note:

• This role requires prior Clinical Resourcing and/or Clinical Operations Resource Management experience within a CRO environment. Candidates must have direct experience owning resource planning, workforce allocation, forecasting, utilization management, and resourcing decisions supporting clinical research programs.

• **This is not an HR Resource Manager position. Candidates whose experience is limited to administrative staffing coordination, assignment tracking, or facilitating resource requests through line managers without ownership of resourcing decisions will not be considered.**

• Strong preference will be given to candidates located in the Raleigh-Durham area who can work in a hybrid environment. Exceptional remote candidates with highly relevant experience may be considered.

As a Clinical Operations Resource Manager, you will be responsible for workforce planning, resource allocation, forecasting analysis, and strategic resourcing decisions across assigned clinical portfolios.

Resource Planning & Allocation

• Own resourcing decisions and workforce planning strategies for assigned clinical programs and portfolios

• Partner with Clinical Operations leadership to proactively identify staffing needs and develop resource solutions

• Balance competing resource demands while ensuring business priorities and study timelines are met

• Lead prioritization discussions when resource demand exceeds available capacity

• Manage complex resourcing escalations and workforce planning challenges

Forecasting & Workforce Strategy

• Interpret forecasting data and translate demand signals into actionable workforce plans

• Monitor utilization trends, forecast variance, assignment accuracy, and resource availability

• Identify hidden capacity and staffing opportunities across portfolios

• Support hour-based resource planning methodologies and forecasting processes

• Provide workforce planning recommendations to operational leadership

Data Analytics & Reporting

• Utilize Power BI dashboards and workforce planning tools to analyze:

  • Resource utilization

  • Capacity planning

  • Forecast variance

  • Assignment discrepancies

  • Hiring demand signals

  • Workforce trends

• Translate workforce analytics into business recommendations and staffing strategies

• Present findings and recommendations to operational leaders and stakeholders

Stakeholder Partnership

• Facilitate resource planning discussions with senior business and operational leaders

• Drive adherence to forecasting and resource management processes

• Communicate resource risks, mitigation plans, and staffing recommendations

• Influence decision-making through data-driven insights and operational expertise

Process Improvement

• Support continuous improvement initiatives related to workforce planning and resource management

• Drive adoption of resource planning methodologies and best practices

• Train and mentor team members on resourcing processes, systems, and tools

• Support compliance with workforce planning standards and procedures

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience

• Significant experience within a CRO environment is required

• Prior experience in Clinical Resourcing, Workforce Planning, Clinical Operations, Clinical Research Operations, or Resource Management

• Direct experience owning resourcing decisions and workforce allocation activities

• Experience balancing competing resource demands across multiple projects, programs, or portfolios

• Experience utilizing workforce planning data to support business decisions

• Experience working with forecasting models and resource planning systems

• Experience using Power BI or similar business intelligence/reporting tools

• Strong analytical, organizational, and problem-solving skills

• Excellent communication, presentation, and stakeholder management abilities

• Ability to influence senior leaders and drive decision-making

• Ability to thrive in a fast-paced, high-demand environment

Required Experience

Candidates must have direct experience with the following:

Clinical Resourcing Ownership

• Resource allocation and workforce planning

• Resource forecasting and demand planning

• Utilization management

• Capacity planning

• Workforce analytics

• Resource escalation management

• Resource prioritization and decision-making

Data & Systems Expertise

• Forecast analysis

• Utilization reporting

• Capacity modeling

• Workforce planning dashboards

• Power BI or similar reporting tools

• Resource management systems

CRO Experience

• Clinical research industry experience within a CRO environment

• Understanding of CRO operating models and clinical trial delivery

• Experience supporting global clinical development organizations

This experience is required for consideration. Candidates without direct Clinical Resourcing ownership experience within a CRO environment will not be considered.

Preferred Qualifications

• Direct Clinical Resourcing experience supporting global clinical operations organizations

• Experience supporting Early Phase clinical development programs

• Experience supporting Late Phase clinical development programs

• Experience supporting Real World Evidence (RWE) programs

• Experience presenting workforce planning recommendations to senior leadership

• Experience managing complex global resource planning challenges

• Experience supporting multiple therapeutic areas and clinical development portfolios

Key Skills & Competencies

• Strategic workforce planning

• Resource forecasting and allocation

• Utilization management

• Workforce analytics

• Data-driven decision making

• Executive-level communication

• Stakeholder management

• Problem solving and prioritization

• Process improvement

• Change management

• Organizational agility

• Collaboration and influence

• Make a Visible Impact - Your work directly influences the successful delivery of clinical trials and development programs around the world. The decisions you make help ensure teams are appropriately staffed and positioned for success.

• Be a Strategic Partner - This role provides significant exposure to Clinical Operations leadership and business stakeholders. You will have the opportunity to influence workforce planning decisions that impact study execution and business performance.

• Use Data to Drive Decisions - If you enjoy transforming data into action, you'll thrive in this role. Our team leverages forecasting, utilization metrics, workforce analytics, and Power BI reporting to support strategic decision-making.

• Join a High-Performing Team -You'll work alongside experienced professionals who value collaboration, accountability, innovation, and operational excellence. Team members are trusted to think independently, take ownership, and bring solutions to complex challenges.

• Grow Your Career - This role offers broad exposure to global clinical operations, workforce strategy, forecasting, business analytics, and leadership engagement, making it an excellent opportunity for professionals looking to expand their impact within the clinical research industry.

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.