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Grievance Manager Jobs in Florida (NOW HIRING)

Ai Signal Research Inc

HR Manager

Shalimar, FL · On-site

Lead labor relations activities, including collective bargaining agreement (CBA) administration, grievance management, and union engagement. * Ensure compliance with Service Contract Act (SCA), wage ...

Ai Signal Research Inc

HR Manager

Shalimar, FL · On-site

Lead labor relations activities, including collective bargaining agreement (CBA) administration, grievance management, and union engagement. * Ensure compliance with Service Contract Act (SCA), wage ...

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Grievance Manager information

See Florida salary details

$10

$29

$50

How much do grievance manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for grievance manager in Florida is $29.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.96 and $36.96 per hour, depending on experience, location, and employer.

What is a grievance manager?

Grievance Managers are professionals responsible for overseeing the process of handling complaints and concerns raised by employees, customers, or clients within an organization. They ensure that grievances are addressed fairly, efficiently, and in compliance with company policies and legal requirements. Their duties often involve investigating complaints, mediating disputes, and recommending solutions to resolve issues. Grievance Managers play a key role in maintaining a positive workplace environment and supporting organizational integrity.

What are the key skills and qualifications needed to thrive as a grievance manager?

To thrive as a Grievance Manager, you need expertise in conflict resolution, regulatory compliance, and case management, often supported by a degree in business, healthcare administration, or a related field. Familiarity with case tracking systems, complaint management software, and knowledge of relevant laws such as HIPAA or labor regulations is typical. Strong interpersonal skills, attention to detail, and the ability to remain impartial help build trust and resolve issues effectively. These skills are crucial for ensuring fair, compliant, and timely resolution of grievances, which protects the organization and maintains stakeholder satisfaction.

What are some common challenges faced by grievance managers, and how can candidates prepare to handle them effectively?

Grievance Managers often deal with sensitive and complex employee or client concerns, which can involve emotional situations and high expectations for resolution. A common challenge is balancing the interests of all parties while ensuring compliance with company policies and legal standards. Successful candidates can prepare by developing strong communication, empathy, and conflict resolution skills, as well as maintaining up-to-date knowledge of relevant regulations. Building rapport with internal teams and fostering a transparent, fair process are also critical to managing grievances effectively.

What is the difference between Grievance Manager vs HR Coordinator?

AspectGrievance ManagerHR Coordinator
Primary RoleHandles employee grievances, resolves conflicts, ensures compliance with grievance policiesSupports HR functions, assists with recruitment, onboarding, and employee records
Required CredentialsHR certification, experience in conflict resolutionHR certification or degree, administrative skills
Work EnvironmentEmployee relations, conflict resolution teamsHR department, administrative setting
Industry UsageCommon in organizations with formal grievance proceduresWidespread across various industries for HR support

While both roles are part of the HR function, a Grievance Manager focuses specifically on resolving employee conflicts and managing grievances, whereas an HR Coordinator provides broader HR support tasks. The Grievance Manager often handles sensitive issues requiring conflict resolution skills, while the HR Coordinator manages administrative HR duties. Understanding these differences helps organizations assign the right responsibilities to each role.

What are the most commonly searched types of Grievance jobs in Florida?

The most popular types of Grievance jobs in Florida are:

What are popular job titles related to Grievance Manager jobs in Florida?

For Grievance Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Grievance Manager jobs in Florida look for?

The top searched job categories for Grievance Manager jobs in Florida are:

What cities in Florida are hiring for Grievance Manager jobs?

Cities in Florida with the most Grievance Manager job openings:

Grievance Manager jobs near you
Infographic showing various Grievance Manager job openings in Florida as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $61,413 per year, or $29.5 per hour.

Grievance Analyst

Convey Health Solutions

Fort Lauderdale, FL

Full-time

Re-posted 20 days ago

Job description

Job Title: Grievance Analyst
Position Summary:
The Grievance Analyst is responsible for the timely and accurate research and resolution, within CMS guidelines, of customer complaints with added focus on root cause analysis and, when necessary, systemic and process correction recommendations. Identified resolutions will be communicated to customers verbally and/or in writing based on the method of delivery and customer request.
Key Duties and Responsibilities:
  • Accurately identify and document customer complaints based upon notes received from customer service, correspondence received from the customer and/or review of the recorded customer interaction
  • Utilize knowledge of program processes and systems to research assigned grievance cases in their entirety to identify the cause of received complaints and identify a resolution appropriate to the situation
  • Convey the identified resolution to the customer or his/her representative either in writing or verbally
  • Identify and document the resolution and root cause for any assigned grievances including accurate
  • Report identified trends in complaints and root causes to management for escalation
  • Prepare reports as requested by management.
  • Display positive demeanor, technical accuracy, and conformity to company policies.
  • Understand CMS Guidance and ensure that communication is in accordance with CMS Guidance.
  • Ensure HIPAA regulations are maintained within the immediate environment.
  • Documentation is detailed and concise as it pertains to member records.
  • Identifies need for outbound calls for purposes of validating information and addresses and conducts member outreach.
  • Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Respond promptly when replying to correspondence and faxes.
  • Act, dress, and behave in a professional manner to reflect a positive image of the company.

Education and Experience:
  • High School Diploma. Associate's or Bachelor's Degree preferred
  • Three to five years' customer service experience in a federally regulated or insurance related field.
  • Excellent writing skills

Knowledge, Skills, and Abilities:
  • Excellent written, verbal, and interpersonal communication skills
  • Excellent organizational skills and attention to detail
  • Excellent documentation skills
  • Ability to provide clear and accurate information through multiple media
  • Ability to manage open requests and follow up when necessary without outside direction
  • Ability to effectively manage time with strong attention to detail
  • Ability to read and interpret documents including safety rules, operating and maintenance instructions, procedure manuals and general correspondence
  • Ability to write routine reports and correspondence
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Ability to politely, tactfully and firmly interact with a wide range of people and personalities
  • Ability to work in an environment with potential interruptions
  • Must be able to operate computer, calculator, copier, fax machine, phone and other office equipment

About Us
Convey Health Solutions, together with Pareto Intelligenceâ„¢, delivers a powerful combination of purpose-built technology, advanced analytics, and expert services to help health plans thrive in a complex, post--Affordable Care Act environment.
As a trusted partner to Medicare and commercial payers, we provide scalable, compliant solutions that span the entire member lifecycle--from enrollment and billing to risk adjustment, Stars performance, and member engagement. Pareto's deep analytics and financial intelligence complement Convey's operational expertise, enabling our clients to improve performance, reduce costs, and create better healthcare experiences for millions of Americans--especially seniors and vulnerable populations.
Together, we help health plans scale smarter, grow stronger, and make healthcare work better for the people who need it most. Learn more at http://www.ConveyHealthSolutions.com

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