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Google It Help Desk Jobs (NOW HIRING)

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Sunnyvale, CA · On-site

$24.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Huntsville, AL

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Sunnyvale, CA · On-site

$24.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Plymouth, MN

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Rolling Meadows, IL

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

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All JobsGoogle It Help Desk Jobs

Google It Help Desk information

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$12

$19

$27

How much do google it help desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for google it help desk in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a Google IT Help Desk?

A Google IT Help Desk job involves providing technical support to users by troubleshooting hardware, software, and network issues. IT Help Desk specialists assist with system configurations, resolve technical problems, and ensure smooth IT operations. They may also help manage user accounts, security settings, and software installations. Strong communication and problem-solving skills are essential for this role.

What skills and qualifications are needed for a Google IT Help Desk?

To thrive as a Google IT Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by certifications such as CompTIA A+, Google IT Support Professional Certificate, or equivalent experience. Familiarity with Google Workspace, ticketing systems like Jira or ServiceNow, and remote support tools is also essential. Excellent communication, problem-solving abilities, and a patient, customer-oriented attitude help you stand out in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing a positive support experience in a dynamic tech environment.

What does a Google IT Help Desk do?

In a Google IT Help Desk position, you can expect to spend your day troubleshooting technical issues, responding to user support tickets, and providing guidance on Google Workspace applications and general IT systems. Your tasks may include installing or configuring software, resolving connectivity problems, managing user accounts, and escalating complex issues to higher-level technicians when needed. You'll often communicate directly with end-users via email, chat, or phone, ensuring timely and effective solutions. This role provides valuable exposure to a wide variety of IT challenges and is an excellent foundation for further career growth in technical support and system administration.

More about Google It Help Desk jobs
What cities are hiring for Google It Help Desk jobs? Cities with the most Google It Help Desk job openings:
What are the most commonly searched types of Google It Help Desk jobs? The most popular types of Google It Help Desk jobs are:
What states have the most Google It Help Desk jobs? States with the most job openings for Google It Help Desk jobs include:
What job categories do people searching Google It Help Desk jobs look for? The top searched job categories for Google It Help Desk jobs are:
Google It Help Desk jobs near you
Infographic showing various Google It Help Desk job openings in the United States as of August 2026, with employment types broken down into 70% Full Time, 10% Temporary, and 20% Contract. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $41,191 per year, or $19.8 per hour.

IT Help Desk Administrator

TOPPAN Packaging Americas

Charlotte, NC • On-site

Full-time

Re-posted 24 days ago

Job description

Job Summary:
TOPPAN Packaging Americas specializes in designing and manufacturing sustainable packaging solutions. The IT Help Desk Administrator is responsible for overseeing help desk operations and ensuring effective technical support for end users.
Responsibilities:
• Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.
• Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.
• Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.
• Develop, document, and enforce help desk procedures, workflows, and support standards.
• Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.
• Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.
• Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.
• Ensure compliance with IT policies, security standards, and regulatory requirements.
• Identify recurring issues and recommend root-cause fixes and process improvements.
• Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.
• Provide day-to-day guidance and task coordination for help desk technicians.
• Assist with training, mentoring, and onboarding of new help desk staff.
• Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.
• Contribute to performance reviews by providing feedback on technician performance and development needs.
• Lead in the development of processes to manage major incidents.
Qualifications:
Required:
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2 -3 years of experience in IT support or help desk roles.
• Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.
• Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).
• Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.
• Excellent communication, customer service, and documentation skills.
Company:
TOPPAN Packaging is a leading provider of innovative and sustainable packaging solutions, offering a comprehensive portfolio that includes both flexible and thermoformed packaging. Founded in , the company is headquartered in Charlotte , NC, US, , with a team of 10001+ employees. The company is currently Late Stage.

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