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Trainee Google It Help Desk Jobs (NOW HIRING)

Tactacam

IT Help Desk Technician

Billings, MT · On-site

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at ... Google Workspace - Gmail, Drive, Meet, and more * Slack - Team communication and collaboration

GITI TIRE USA LTD

IT Help Desk

Richburg, SC · On-site

Job Title IT Help Desk Department: Information Technology (IT) FLSA Status: Non-Exempt Location: Chester, SC Shift: Night Shift Summary: The IT Help Desk position is responsible for providing ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... Proficiency with Google Workspace administration and support * Proficiency with Microsoft Intune ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI · On-site

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI · On-site

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...

Tactacam

IT Help Desk Technician

Billings, MT · On-site

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at ... Google Workspace - Gmail, Drive, Meet, and more * Slack - Team communication and collaboration

Express Employment

IT Help Desk Support

Santa Monica, CA · On-site

$27/hr

Top Job Located in Santa Monica, CA Salary: 27.00 per hour IT Help Desk Support $27.00 per hour 7:00pm-3:30pm / Monday- Friday A private school in Santa Monica, whose mission is to serve young minds ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

$60 - $80/hr

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a ... Google Workspace, Microsoft Intune, and other business‑critical software on Windows and macOS ...

Flash

IT Help Desk Technician

Austin, TX

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk ... Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... Google Workspace, Microsoft Intune, and other business-critical software on Windows and macOS ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... Google Workspace, Microsoft Intune, and other business-critical software on Windows and macOS ...

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Trainee Google It Help Desk information

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How much do trainee google it help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for trainee google it help desk in the United States is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What is a Trainee Google IT Help Desk?

A Trainee Google IT Help Desk is an entry-level position where individuals learn to support an organization's technology needs, focusing on troubleshooting hardware, software, and network issues. These trainees often work under supervision to gain hands-on experience with common IT problems, customer service, and basic system administration tasks. The role is designed to build foundational IT skills and prepare individuals for more advanced technical support or IT specialist positions. Training may be provided through programs like the Google IT Support Professional Certificate.

What are the key skills and qualifications needed to thrive as a Trainee Google IT Help Desk?

To thrive as a Trainee Google IT Help Desk, you need a basic understanding of computer hardware, troubleshooting, networking concepts, and often a foundational IT certification like the Google IT Support Professional Certificate. Familiarity with common operating systems, ticketing systems, and remote support tools is typically required. Strong interpersonal skills, patience, and clear communication help deliver effective technical support and build user trust. These skills and qualities are essential for efficiently resolving issues and ensuring smooth IT operations in a fast-paced environment.

What are some common challenges faced by a Trainee Google IT Help Desk professional, and how can they be overcome?

As a Trainee Google IT Help Desk professional, you may encounter challenges such as handling high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying levels of technical knowledge. To overcome these challenges, it's helpful to develop strong problem-solving skills, actively seek feedback from more experienced team members, and utilize available documentation and support forums. Regularly practicing clear and patient communication will also enhance your ability to assist users effectively and build confidence as you grow in the role.

What is the difference between Trainee Google It Help Desk vs Help Desk Technician?

AspectTrainee Google It Help DeskHelp Desk Technician
Required CertificationsBasic certifications like CompTIA A+ or Google IT Support Professional CertificateCompTIA A+ or similar certifications often preferred
Work EnvironmentEntry-level, training-focused, often in tech companies or support centersSupport roles in various industries, including IT departments and service providers
Employer & Industry UsagePrimarily in tech companies, startups, or organizations adopting Google support toolsWidely used across industries for technical support roles

The Trainee Google It Help Desk is an entry-level role focused on training and learning support skills, often with certifications like Google IT Support. The Help Desk Technician is a more experienced role requiring similar certifications but involves more independent troubleshooting and customer interaction. Both roles serve as foundational positions in IT support, with the trainee role emphasizing learning and development.

What cities are hiring for Trainee Google It Help Desk jobs?

Cities with the most Trainee Google It Help Desk job openings:

What are the most commonly searched types of Google It Help Desk jobs?

The most popular types of Google It Help Desk jobs are:

What states have the most Trainee Google It Help Desk jobs?

States with the most job openings for Trainee Google It Help Desk jobs include:

Trainee Google It Help Desk jobs near you

IT Help Desk Technician

Tactacam

Billings, MT • On-site

Full-time

Posted 6 days ago

Key responsibilities

  • Manage and resolve tickets in the Help Desk queue, ensuring prompt follow-through and clear communication.

  • Set up computer workstations for onsite and remote employees, ensuring a seamless onboarding experience.

  • Perform hardware repair work, RMA processing, and maintain accurate records of hardware inventory and offboarding activities.

Tactacam rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Overview:

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting over 500 employees and contractors across both onsite and remote environments. Reporting day to day to the IT Help Desk Lead, you will play an essential role in keeping our team connected, equipped, and productive - no matter where they are. If you thrive in a fast-paced environment, take pride in outstanding customer service, and love solving technical challenges, we want to hear from you.

Responsibilities:

  • Manage and resolve tickets in the Help Desk queue (Zendesk), ensuring prompt follow-through and clear communication at every step.
  • Log and track walk-up requests, maintaining accurate and up-to-date ticket records.
  • Meticulously prepare, configure, and ship new hire computers as part of the onboarding process - attention to detail is critical.
  • Set up computer workstations for both onsite team members and remote employees, ensuring a seamless Day 1 experience.
  • Receive, inventory, and process returned hardware during offboarding, maintaining accurate records in the Asset Management System.
  • Perform RMA processing and hands-on hardware repair work as needed.
  • Provide Tier 1/2 Help Desk troubleshooting for Windows, MacBooks, and Chromebooks.
  • Create and update knowledge base articles to empower end users and improve team efficiency.
  • Participate in the on-call rotation alongside our amazing IT Help Desk team.
  • Deliver outstanding customer service with professionalism, patience, and a positive attitude - whether supporting a first-day new hire or a seasoned remote employee.
  • Collaborate with a team-oriented mindset, supporting colleagues and contributing to a positive, solutions-focused department culture.

Requirements:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field - or equivalent hands-on work experience.
  • Proven experience in an IT Help Desk, Desktop Support, or similar technical support role.
  • Proficiency supporting Windows, macOS (MacBooks, iPads), and ChromeOS environments.
  • Strong hardware skills, including hands-on RMA processing and component-level repair.
  • Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical users.
  • High attention to detail, particularly for asset management, shipping, troubleshooting, ticket documentation and hardware tracking tasks.
  • Experience with ticketing systems; Zendesk experience strongly preferred.
  • Highly organized with the ability to manage multiple priorities in a fast-paced, high-volume support environment.
  • A genuine team player mentality with a positive, can-do attitude.
  • Comfortable working with a mixed remote and onsite end-user base and adapting communication style accordingly.
  • Willingness to participate in an on-call rotation.

Preferred Skills:

  • Familiarity with any of the following tools and platforms is a plus:
    • Okta - Identity and access management
    • Zendesk - Ticketing and customer support
    • Jamf - Apple MDM
    • Microsoft Intune - Windows/cross-platform MDM
    • Google Workspace - Gmail, Drive, Meet, and more
    • Slack - Team communication and collaboration
    • Network protocols - TCP/IP, DNS, DHCP, VPN fundamentals
    • Shipping & Receiving - experience processing inbound/outbound packages, managing hardware inventory, and working with shipping platforms such as FedEx, UPS, or similar carriers

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