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Trainee Google It Help Desk Jobs (NOW HIRING)

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site +1

IT Help Desk Manager Location: Washington, DC (hybrid) - some travel to Herndon, VA Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

GFI Digital

Print IT Help Desk

Hazelwood, MO

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

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Trainee Google It Help Desk information

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How much do trainee google it help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for trainee google it help desk in the United States is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What is a Trainee Google IT Help Desk?

A Trainee Google IT Help Desk is an entry-level position where individuals learn to support an organization's technology needs, focusing on troubleshooting hardware, software, and network issues. These trainees often work under supervision to gain hands-on experience with common IT problems, customer service, and basic system administration tasks. The role is designed to build foundational IT skills and prepare individuals for more advanced technical support or IT specialist positions. Training may be provided through programs like the Google IT Support Professional Certificate.

What are the key skills and qualifications needed to thrive as a Trainee Google IT Help Desk?

To thrive as a Trainee Google IT Help Desk, you need a basic understanding of computer hardware, troubleshooting, networking concepts, and often a foundational IT certification like the Google IT Support Professional Certificate. Familiarity with common operating systems, ticketing systems, and remote support tools is typically required. Strong interpersonal skills, patience, and clear communication help deliver effective technical support and build user trust. These skills and qualities are essential for efficiently resolving issues and ensuring smooth IT operations in a fast-paced environment.

What are some common challenges faced by a Trainee Google IT Help Desk professional, and how can they be overcome?

As a Trainee Google IT Help Desk professional, you may encounter challenges such as handling high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying levels of technical knowledge. To overcome these challenges, it's helpful to develop strong problem-solving skills, actively seek feedback from more experienced team members, and utilize available documentation and support forums. Regularly practicing clear and patient communication will also enhance your ability to assist users effectively and build confidence as you grow in the role.

What is the difference between Trainee Google It Help Desk vs Help Desk Technician?

AspectTrainee Google It Help DeskHelp Desk Technician
Required CertificationsBasic certifications like CompTIA A+ or Google IT Support Professional CertificateCompTIA A+ or similar certifications often preferred
Work EnvironmentEntry-level, training-focused, often in tech companies or support centersSupport roles in various industries, including IT departments and service providers
Employer & Industry UsagePrimarily in tech companies, startups, or organizations adopting Google support toolsWidely used across industries for technical support roles

The Trainee Google It Help Desk is an entry-level role focused on training and learning support skills, often with certifications like Google IT Support. The Help Desk Technician is a more experienced role requiring similar certifications but involves more independent troubleshooting and customer interaction. Both roles serve as foundational positions in IT support, with the trainee role emphasizing learning and development.

What cities are hiring for Trainee Google It Help Desk jobs?

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The most popular types of Google It Help Desk jobs are:

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For Trainee Google It Help Desk jobs, the most frequently searched job titles are:

Trainee Google It Help Desk jobs near you

IT Help Desk

Fort Worth, TX • On-site

Texas Wesleyan University
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Texas Wesleyan Universityexternal

Full-time

Re-posted 11 days ago

Job description

Position Information
Job Title IT Help Desk Position Summary
Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and other IT programs that keep the campus running smoothly.
Federal Work-Study Awarded students preferred.
Essential Duties and Responsibilities
  • Serve as first point of contact for the IT department when contacted by phone and in person for assistance or requests.
  • Triage and log problems and requests for support using the ITSM application.
  • Receive support, enhancement, and service inquiries; answer common questions/inquiries.
  • Escalate specific/complex questions to the appropriate team member within the organization.
  • Assist students with installing, and troubleshooting computer and software related issues
  • Reset student email and domain account passwords
  • Provide excellent customer service
  • Assist with documenting all standard Service Desk operating procedures and routinely update that documentation as procedures change.
  • Consistently follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected.
  • Provide support to Desktop Services as needed to move, remove or install equipment throughout the campus.
  • Provide support to receive, store and prepare new equipment for installation
  • Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards.
  • Must be able to lift desktop computers and peripherals as needed to facilitate the work outlined.
Education, Certifications and/or Licenses
  • None required.
Experience
  • Information Technology or Mass Comm Students that intend to work with the public are preferred, but not required.
Knowledge, Skills & Abilities
  • Ability to maintain composure in difficult situations.
  • Ability to work well with diverse faculty, staff, and students.
  • Basic knowledge of proper customer service.
  • Excellent written, oral, and interpersonal communication skills.
  • Basic knowledge in using Microsoft Office Suite, particularly Word and Excel.
  • Ability to pay attention to accuracy even with many work interruptions.
  • Ability to be a self starter who is detail oriented.
  • Strong organizational skills with the ability to work independently.
  • Ability to maintain confidentiality, while complying with FERPA regulations.
  • Ability to adhere to University & departmental policies and procedures.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to learn new computer software quickly.
  • Proven ability to manage multiple tasks, projects and changing priorities.
  • Strong dependability - reliable, responsible, and dependable, and fulfilling obligations.
  • Ability to maintain a professional appearance and office atmosphere.
  • Ability to be proficient with an integrated administrative system and current computer software programs.
  • Ability to complete all physical tasks.
Posting Detail Information
Posting Number Posting Open Date Open Until Filled Posting Close Date Special Instructions to Applicants

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