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Google Fiber Customer Service Jobs (NOW HIRING)

GFiber

Installation Services Technician II

Pocatello, ID · On-site

$50K - $55K/yr

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... Update customer accounts to ensure an accurate record of their products and services to develop a ...

GFiber

Installation Services Technician II

Pocatello, ID · On-site

$50K - $55K/yr

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... Update customer accounts to ensure an accurate record of their products and services to develop a ...

GFiber

Installation Services Technician II

Logan, UT · On-site

$50K - $55K/yr

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... Update customer accounts to ensure an accurate record of their products and services to develop a ...

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Google Fiber Customer Service information

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How much do google fiber customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for google fiber customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Google Fiber Customer Service representative?

As a Google Fiber Customer Service representative, your daily duties include assisting customers with account setup, billing inquiries, troubleshooting internet or television service issues, and escalating complex problems to specialized technical teams when needed. You'll typically interact with customers through phone, chat, and email, using internal tools to log cases and monitor progress. Working as part of a collaborative team, you may also contribute to knowledge bases and provide feedback on customer experience improvements. This role offers a dynamic environment where you learn continuously and play a key part in upholding Google Fiber's high standards for customer care.

What is a Google Fiber Customer Service job?

A Google Fiber Customer Service job involves assisting customers with inquiries about Google Fiber's internet and TV services. Responsibilities include troubleshooting technical issues, handling billing questions, and providing general account support. Customer service representatives communicate via phone, chat, or email to ensure a seamless experience. Strong problem-solving skills and a customer-focused attitude are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Google Fiber Customer Service position, and why are they important?

To thrive as a Google Fiber Customer Service representative, you need strong communication skills, basic technical troubleshooting abilities, and experience in customer support environments. Familiarity with CRM systems, ticketing software, and Google Fiber's proprietary platforms is typically expected. Exceptional problem-solving, patience, and a customer-first attitude help individuals stand out in this role. These skills ensure timely resolution of customer issues, enhance user satisfaction, and support the company's reputation for reliable service.

More about Google Fiber Customer Service jobs
What cities are hiring for Google Fiber Customer Service jobs? Cities with the most Google Fiber Customer Service job openings:
What are the most commonly searched types of Google Fiber Customer Service jobs? The most popular types of Google Fiber Customer Service jobs are:
What states have the most Google Fiber Customer Service jobs? States with the most job openings for Google Fiber Customer Service jobs include:
What job categories do people searching Google Fiber Customer Service jobs look for? The top searched job categories for Google Fiber Customer Service jobs are:
Google Fiber Customer Service jobs near you
Infographic showing various Google Fiber Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 95% Full Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Technician - Fiber Installations

Centric Fiber Op Co, LLC

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Technician – Fiber Installations

Reports to: Manager – Fiber Installation

Job Summary:

Centric Services (“Centric”) delivers industry-leading high-speed internet through Centric Fiber and natural gas services through its UniGas division. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas and Central Florida. As the only integrated telecom and natural gas provider currently in the market, Centric is rapidly expanding into new regions due to its advantageous dual-model approach. Our team is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation.
The Technician – Fiber installations is the main interface for home builders and subscribers in residential communities. This role is responsible for performing fiber splicing, residential home installations, preparing, and troubleshooting fiber optic cables and systems for Centric Fiber customers. The position is field-based, requiring daily reporting to the office and traveling into Centric communities.

Responsibilities:

· Perform fiber splicing, testing, and troubleshooting of fiber optic cables and connections.

· Point of contact for 3rd party contractors for troubleshooting.

· Conduct residential home installations of internet, phone, TV, and cable services.

· Provide customer assistance, education, and information on Centric services, customer equipment, and products.

· Troubleshoot and resolve service issues on-site.

· Upsell applications and additional equipment to customers when appropriate.

· Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.

· Interface with customer and technical service departments to collaborate on subscriber issues, develop troubleshooting and corrective action plans, work scheduling, and ticket clearing.

· Install, service, disconnect, change, or reconnect telephone and modem equipment, serving customer residences.

· Install, service, disconnect, change, or reconnect for television and provisioning in MAUI system.

· Provide general maintenance and troubleshooting for FDHs.

· Assist ISP tech with troubleshooting and maintenance of distribution cabinets.

· On call support for after-hours and weekend issues.

· Support region with rollout of new equipment and software rollouts.

· Ensure all work is completed in accordance with company procedures and in compliance with municipal, state, and federal laws and guidelines.

· Participate in community and company social media outlets – monitor company commentary, respond to complaints and accolades, and monitor community happenings.

Requirements

· High School Diploma or GED.

· 2+ years of related telecommunications or mass media experience.

· Previous customer service experience.

· Valid driver’s license and clean driving record.

· Ability to work hours that may include evenings, weekends, and holidays if necessary.

· Must be able to work effectively with a team in a fast-paced environment.

· Up to 100% local market travel and up to 10% travel to all markets in Texas.

Preferred Requirements:

· College-level training in telecommunications or mass media.

· Prior fiber splicing experience strongly preferred.

Benefits

· Competitive base pay

· Great benefits (medical, dental, vision, and more)

· Generous PTO policy

· 10 company-paid holidays

· 401(k) plan with 5% company match

Centric Infrastructure Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.