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Evening Google Fiber Customer Service Jobs (NOW HIRING)

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... You must possess the flexibility to work non-standard schedules, including regular evening and ...

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... You must possess the flexibility to work non-standard schedules, including regular evening and ...

Gfiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... You must possess the flexibility to work non-standard schedules, including regular evening and ...

IQ Fiber

Fiber Splicer Technician

Dover, DE · On-site

$25 - $29.75/hr

This role troubleshoots and resolves service issues across OSP distribution fiber, customer terminations, splitter cabinets, patch panels, and NIDs, and performs contractor QA checks to ensure work ...

IQ Fiber

Fiber Splicer Technician

Saint Petersburg, FL · On-site

$23.75 - $28.25/hr

This role troubleshoots and resolves service issues across OSP distribution fiber, customer terminations, splitter cabinets, patch panels, and NIDs, and performs contractor QA checks to ensure work ...

IQ Fiber

Fiber Splicer Technician

Saint Petersburg, FL · On-site

$23.75 - $28.25/hr

This role troubleshoots and resolves service issues across OSP distribution fiber, customer terminations, splitter cabinets, patch panels, and NIDs, and performs contractor QA checks to ensure work ...

IQ Fiber

Fiber Splicer Technician

Dover, DE · On-site

$25 - $29.75/hr

This role troubleshoots and resolves service issues across OSP distribution fiber, customer terminations, splitter cabinets, patch panels, and NIDs, and performs contractor QA checks to ensure work ...

Gateway Fiber

Customer Service Lead

O Fallon, MO · On-site

Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Lead. Gateway is a rapidly growing--private equity-backed--residential fiber broadband internet provider. As ...

GFiber

Field Services Center Technician II

Austin, TX · On-site

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... Navigate complex customer interactions with exceptional client service, professionalism, and ...

Wyyerd Fiber

Be Seen First

Customer Service & Activation Representative

Surprise, AZ · On-site

$15.50 - $21/hr

Overview Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part ... Comfortable with the Google Workspace (Gmail, Docs, Sheets, etc.) . * Typing speed of 40+ words per ...

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All JobsEvening Google Fiber Customer Service Jobs

Evening Google Fiber Customer Service information

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How much do evening google fiber customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for evening google fiber customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Evening Google Fiber Customer Service vs Customer Support Specialist?

AspectEvening Google Fiber Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer technical certificationsHigh school diploma; technical certifications optional
Work EnvironmentCall centers, remote or on-site, primarily during evening hoursOffice or remote, supporting various industries during standard hours
Industry UsageTelecommunications, internet service providersVarious industries including tech, retail, and services
Job FocusHandling customer inquiries, troubleshooting, billing issuesAssisting customers, resolving issues, providing product info

While both roles involve assisting customers, Evening Google Fiber Customer Service focuses on internet service support during evening hours within the telecommunications industry. Customer Support Specialists have a broader scope across industries and may work during standard hours. The roles share similar credentials but differ mainly in work hours and industry focus.

What cities are hiring for Evening Google Fiber Customer Service jobs? Cities with the most Evening Google Fiber Customer Service job openings:
What are the most commonly searched types of Google Fiber Customer Service jobs? The most popular types of Google Fiber Customer Service jobs are:
What states have the most Evening Google Fiber Customer Service jobs? States with the most job openings for Evening Google Fiber Customer Service jobs include:
Evening Google Fiber Customer Service jobs near you

Customer Retention Specialist

GFiber

Austin, TX • On-site

$23.08 - $25.38/hr

Full-time

Posted 23 days ago

Job description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least July 21st, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking to cancel their service. This role is strictly on-site 5 days a week in our Austin office. Your primary focus will be to retain customers by actively listening to their needs, escalating and resolving complex service-related issues, and finding appropriate solutions to overcome pricing-related concerns. You will analyze customer feedback and concerns to identify the most effective resolution strategy. Collaborating with various teams, you will drive effective solutions to ensure customer satisfaction. You must possess the flexibility to work non-standard schedules, including regular evening and weekend shifts, to support our peak after-hours customer volume. to effectively connect with customers and drive resolution.
In this role, you'll:
  • Manage inbound contacts from customers intending to cancel, working proactively to retain their business.
  • Consistently meet or exceed target save rates and revenue retention metrics in a performance-driven environment
  • De-escalate highly frustrated customers by leading with empathy, patience, and active listening to uncover the root cause of their dissatisfaction.
  • Troubleshoot residential equipment (Routers, extenders and fibre optic connections) to resolve the underlying performance issues driving the cancellation request.
  • Educate customers on optimal home network setups and Wi-Fi behaviour to prevent future frustration.
  • Apply strategic negotiation and objection-handling techniques to effectively pivot cancellation requests into retained accounts.
  • Tailor customized retention offers that align with the household's specific internet usage and budget constraints.
  • Identify and synthesize common themes, friction points, and systemic patterns across customer interactions that contribute to cancellation requests.
  • Collaborate effectively with cross-functional teams to advocate for proposed solutions and support changes designed to improve customer retention.
  • Comply with tracking key churn drivers for all interactions handled.

At a minimum we'd like you to have:
  • 3 years of experience in Internet Service Provider (ISP) operations.
  • Experience in a contact center or customer service environment.
  • Experience in customer retention, inbound sales, or complex objection handling.
  • A foundational understanding of home networking, Wi-Fi performance, and consumer internet setups.
  • Experience using customer service software, including CRM systems like Salesforce.
  • Ability to work non-standard working hours including nights, weekends, and holidays.

It's preferred if you have:
  • 5 years of experience in ISP operations.
  • Experience collaborating and communicating with technical stakeholders like Engineering.
  • Effective communication, problem-solving, and conflict resolution skills.
  • Familiarity with being measured against specific contact center targets, such as Save Rate, Churn Reduction, and Customer Satisfaction (CSAT) scores.
  • Previous experience working with telecommunications consumer codes and industry standards.

The US base salary range for this full-time position is between $23.08/hr - $25.38/hr + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
#LI-DNI
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

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