Evening Google Fiber Customer Service Jobs (NOW HIRING)

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X The application window will be open until at least August 11, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
• 2 years of experience in program management.
• Experience with working with optical network infrastructure, transmission systems, layer 2 and 3 routers, and data services.
• Experience in systematic troubleshooting in IP and Optical environments.

Preferred qualifications:

• 2 years of experience managing cross-functional or cross-team projects.
• Experience with device repair, understanding of network topologies and global internet technologies
• Experience in a NOC/TAC environment handling large scale IP networks.
• Knowledge of optical communications networking.

About the job
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
As a Technical Program Manager, you will be responsible for Google's fiber optic network infrastructure.
This role is to help drive key outcomes inside of an operations team that supports both IP and Optical Infrastructure. As the network grows and evolves at unprecedented scale the overall alignment of projects are key. This role is a strategic part of the team partnering with managers and teams across the globe to drive process improvements and automation to ensure the team meets customer and business expectations.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $138000 - $197000 (USD) 15% bonus target equity benefits
Learn more about benefits at Google .
Responsibilities

• Coordinate day to day operations for the apps engineering teams including facilitating standups and iteration planning session and coordinating activities like releases and productions bugs that span different sections of the team.
• Monitor the quality of the code base and establish policies and guidelines to improve its readability, extensibility and testability.
• Work with test engineers and QA people to improve the quality of our products to detect areas of trouble and plan for extra testing, refactorings or reimplementation.
• Recommend and help with the implementation of common good practices and methodologies that can help the apps teams become more effective.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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