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Remote Google Fiber Customer Service Jobs (NOW HIRING)

Race Communications

Fiber Designer I - Remote

Phelan, CA · Remote

$27 - $30/hr

Employee will be required to utilize personal phone and internet services to perform telecommuting ... Familiarity with Google Earth Essential Duties and Responsibilities: Collaboration and Project ...

Race Communications

Fiber Designer I - Remote

Merced, CA · On-site +1

$27 - $30/hr

Employee will be required to utilize personal phone and internet services to perform telecommuting ... Familiarity with Google Earth Essential Duties and Responsibilities: Collaboration and Project ...

Race Communications

Fiber Designer I - Remote

Merced, CA · Remote

$27 - $30/hr

Employee will be required to utilize personal phone and internet services to perform telecommuting ... Familiarity with Google Earth Essential Duties and Responsibilities: Collaboration and Project ...

Race Communications

Fiber Designer I - Remote

Merced, CA · Remote

$27 - $30/hr

Employee will be required to utilize personal phone and internet services to perform telecommuting ... Familiarity with Google Earth Essential Duties and Responsibilities: Collaboration and Project ...

Race Communications

Fiber Designer I - Remote

Phelan, CA · Remote

$27 - $30/hr

Employee will be required to utilize personal phone and internet services to perform telecommuting ... Familiarity with Google Earth Essential Duties and Responsibilities: Collaboration and Project ...

GFiber

ServiceNow Application Engineer

Mountain View, CA · Remote

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... At GFiber, we take pride in award-winning customer service and operational excellence. Ticketing is ...

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How much do remote google fiber customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote google fiber customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Google Fiber Customer Service Representative, and why are they important?

To thrive as a Remote Google Fiber Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with basic internet and networking concepts, typically supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, ticketing systems, and remote communication tools is commonly required. Patience, active listening, and adaptability help you stand out when resolving customer issues and maintaining satisfaction. These skills ensure efficient, empathetic service and effective resolution of technical and account-related inquiries in a virtual setting.

What are the most common challenges faced by remote Google Fiber Customer Service representatives and how are they supported in overcoming them?

Remote Google Fiber Customer Service representatives often encounter challenges such as troubleshooting complex technical issues without in-person access, maintaining clear communication across digital channels, and managing high call volumes during peak times. To support their success, Google Fiber provides comprehensive training, detailed knowledge bases, and real-time support from supervisors or technical specialists. Regular team meetings and virtual collaboration tools also help representatives stay connected and share solutions, fostering a supportive remote work environment.

What does a Remote Google Fiber Customer Service representative do?

A Remote Google Fiber Customer Service representative assists customers with issues related to Google Fiber internet, TV, and phone services. They handle inquiries about billing, account management, troubleshooting connectivity issues, and service installations—all from a remote location, typically working from home. Representatives use phone, chat, or email to resolve customer concerns efficiently and provide a positive customer experience. They also document interactions and escalate complex issues to specialized teams when necessary.

What is the difference between Remote Google Fiber Customer Service vs Remote Cable Customer Support?

AspectRemote Google Fiber Customer ServiceRemote Cable Customer Support
Required CredentialsHigh school diploma or equivalent; technical knowledge beneficialHigh school diploma or equivalent; basic technical understanding
Work EnvironmentHome-based, customer-facing via phone or chatHome-based, customer-facing via phone or chat
Industry UsageTelecommunications, internet servicesTelecommunications, cable TV services
Common Search/ComparisonYesYes

Remote Google Fiber Customer Service and Remote Cable Customer Support share similar work environments and credential requirements, focusing on telecommunications. However, Google Fiber emphasizes internet services, while cable support centers on cable TV. Both roles involve remote customer interaction, making them comparable in industry and job functions.

More about Remote Google Fiber Customer Service jobs
What cities are hiring for Remote Google Fiber Customer Service jobs? Cities with the most Remote Google Fiber Customer Service job openings:
What are the most commonly searched types of Google Fiber Customer Service jobs? The most popular types of Google Fiber Customer Service jobs are:
What states have the most Remote Google Fiber Customer Service jobs? States with the most job openings for Remote Google Fiber Customer Service jobs include:
What job categories do people searching Remote Google Fiber Customer Service jobs look for? The top searched job categories for Remote Google Fiber Customer Service jobs are:
Remote Google Fiber Customer Service jobs near you
Infographic showing various Remote Google Fiber Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 14% Full Time, 82% Part Time, 1% Temporary, and 2% Contract. Highlights an 27% Physical, 5% Hybrid, and 68% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Technical Program Manager, Salesforce & Cloud

GFiber

Mountain View, CA • Remote

Full-time

Posted 3 days ago

Job description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least June 5, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Google Fiber TPM's are responsible for providing technical project management and program management for engineering projects in Google Fiber Engineering. The projects are related to software developed by the systems and tools teams and overseeing the development of home routers for Fiber customers. Fiber systems leverage cloud based deployments environments. The suite of systems and tools includes applications (IOS and Android), customer web based portal, backend systems built on salesforce, Fiber Management systems, customer agent and ticketing tools, OSS, ERP and billing systems. The wide spectrum of systems and tools provides opportunity for technical growth to engineers in a fast paced environment. This role will be focused on managing the systems deployed in the field currently based on the Salesforce and Cloud platforms

Responsibilities

  • Plan the activities to manage the issues generated from field teams.
  • Work with design teams to drive solutions and implementation of field issues.
  • Work closely with the stakeholders to prioritize issues and feature requests.
  • Oversee the deployment of releases on Salesforce and GCP.
  • Present health of production systems to leadership.
  • Take accountability for driving the project deliverables on time and on budget.

Minimum Qualifications (MQs)

  • Bachelors of Science in Computer Science, Computer Engineering, or equivalent practical experience.
  • 5 years of Program Management experience.
  • 5 years of experience managing Software projects in Salesforce.
  • Experience managing and working with business stakeholders.

Preferred Qualifications (PQs)

  • Experience in GCP or cloud based deployments.
  • Experience in vendor management.
  • Experience in driving process improvements.
  • Experience in working with cross-functional teams.


The US base salary range for this full-time position is between $185,000 - $203,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.