Remote Google Fiber Customer Service Jobs (NOW HIRING)

Job Description:

At Cable One and Sparklight, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. 

The Senior Solutions Engineer partners with the sales team in the development and closing of sales opportunities. Serves as technical subject matter expert for the sales team on Sparklight product and service offerings. Assists in all components of the sales cycle from discovery to close. Designs solutions that achieve business and financial goals as well as meet or exceed customers’ business and functional requirements. Evaluates product performance, customer needs and customer satisfaction, providing feedback to the product team to ensure continuous improvement and enhancement of the company's product portfolio. Conducts live and remote demonstrations and makes presentations to prospective customers clearly articulating the Cable One value proposition. Trains sales representatives on product functionality and new product offerings.

What you will do to contribute to the company's success

Set forth below is a list of the essential duties and responsibilities (or "essential functions") of this position.

• Act as lead technical consultant and solution architect for strategic accounts requiring large-scale data transport, colocation, and infrastructure solutions.

• Develop long-haul and metro fiber solutions with detailed designs covering ILA builds, POPs, OSP/ISP integration, and diverse routing paths.

• Participate in RFP/RFI processes and serve as the technical lead for proposals, presentations, and strategic planning discussions.

• Engage with internal engineering, construction, field ops, and vendor teams to validate feasibility, cost models, and deployment timelines.

• Maintain deep knowledge of OSP/ISP standards, long-haul infrastructure engineering, and emergent technologies in hyperscale connectivity.

• Collaborate on the build and deployment planning for ILA sites, backbone splicing, data center entry, and fiber path diversity.

• Generate technical documentation, including design diagrams, equipment specifications, test and acceptance criteria, and photo documentation standards.

• Provide thought leadership and technical training to sales, product, and engineering teams on emerging trends in long-haul infrastructure and data center interconnects.

• Up to 20% travel required for this role.

Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

• Expert knowledge of Outside Plant (OSP) and Inside Plant (ISP) engineering, including restoration practices, relocations, and standards development.

• Experience designing and deploying long-haul and metro fiber networks, including splicing, ILA placement, and POP construction.

• Familiarity with hyperscaler requirements, including route diversity, splicing standards, and network security compliance.

• Ability to interpret and create AutoCAD designs, redlines, GIS/GDB files, and as-built documentation.

• Knowledge of project lifecycle from permitting to acceptance for large fiber builds.

• Exceptional communication skills for client presentations, negotiations, and cross-functional coordination.

• 7+ years of relevant technical experience in telecom, fiber network construction, or strategic sales engineering.

• Bachelor’s degree in Engineering, Telecommunications, or related field preferred. Associate’s degree with extensive experience may be considered.

• Proven track record of working with hyperscalers, data center operators, or major ISPs on national infrastructure projects.

• Previous experience in a field or program management role overseeing complex fiber builds.

• Familiarity with Meta, Google Fiber, Zayo, or similar organizations’ infrastructure practices.

• Certifications in fiber splicing, network engineering, or project management (e.g., PMP, BICSI, FOA).

Core Competencies 

• Committed: Values each and every customer, while working hard to keep their business and support our communities. 
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. 
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. 
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. 

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: 

• Medical, dental, and vision plans – start when you start! 
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days) 
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks 

• Tuition reimbursement (up to $5,250 on 1st year) 
• Up to seventy-five dollars a month towards cable and internet services (Phoenix associates)
• Annual community support to various organizations across the U.S. 
• Associate recognition & awards programs
• Advancement opportunities 
• Collaborative work environment 

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
 

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. 

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