Remote Google Fiber Customer Service Jobs Near Me

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Fiber Optical Splicing Technician, you will be responsible for the installation, splicing, testing, troubleshooting, and maintenance of fiber optic cabling infrastructure. This hybrid role combines the practical skills of an Intermediate Technician with the advanced expertise and leadership qualities of an Expert/Lead Technician. You will work within mission-critical environments, ensuring precision, documentation accuracy, and adherence to safety and quality standards.

This role requires 90% travel. Must be located near a major airport.

KEY RESPONSIBILITIES:

• Perform fusion and mechanical splicing of single-mode and multi-mode fibers, including ribbon fiber splicing.
• Prepare and terminate fiber optic cables using industry-standard methods and tools.
• Install and manage fiber in various environments including ODFs, splice trays, enclosures, and patch panels.
• Conduct cable preparation including stripping, cleaving, cleaning, and protection of fibers.
• Label and route fiber in compliance with documentation and design standards.
• Use advanced test equipment (OTDR, OLTS, power meters, visual fault locators) to certify and troubleshoot fiber links.
• Perform end-to-end testing including insertion loss, return loss, and reflectance measurements.
• Analyze OTDR traces to identify faults, splices, and connector losses.
• Produce detailed test results, reports, and documentation for client acceptance and compliance verification.
• Diagnose and repair faults in fiber optic networks, including complex and escalated issues.
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Respond to service outages and perform emergency repairs with minimal disruption to live traffic.
• Execute high-count and ribbon fiber splicing projects, including mass fusion splicing.
• Manage fiber assignments, routing, and labeling in large-scale installations.
• Support fiber network expansion, migration, and reconfiguration projects with minimal service interruption.
• Maintain detailed records of splicing, testing, and repair activities.
• Ensure all work complies with industry standards (e.g. ITU-T, FOA, BICSI, TIA/EIA, NEC), safety regulations, and company policies.
• Participate in quality audits and ensure compliance with both company and client operational standards.
• Support as-built documentation, change control, and test result archiving.

ESSENTIAL CRITERIA:

• Minimum 3–5 years' hands-on experience in fiber optic splicing, testing, and installation (Tier 2 or Tier 3 level).
• Deep understanding of optical fiber theory, attenuation, dispersion, and signal integrity.
• Proficiency with high-precision fusion splicers (e.g., Fujikura, Sumitomo, or INNO).
• Skilled in interpreting fiber network design drawings, splice schematics, and optical budgets.
• Experience working with both inside plant (ISP) and outside plant (OSP) environments.
• Advanced use of OTDRs, light source/power meters, visual inspection scopes, and fiber identifiers.
• Ability to interpret and troubleshoot complex OTDR traces and reflectometry data.
• Knowledge of fiber characterization testing, DWDM/CWDM network considerations, and loss budgets.
• Comfortable working within data center environments, including hot/cold aisles and structured cabling systems.
• Understanding of cable management best practices, rack layouts, and physical infrastructure documentation.
• Experience working in live network environments with strict uptime SLAs.
• In-depth knowledge of safety standards for fiber optic work, including laser safety and confined space awareness.
• Familiarity with environmental and electrical regulations (OSHA, NEC, and local standards).
• Consistent track record of adhering to quality assurance processes and precision workmanship.
• Strong communication and interpersonal skills to collaborate with engineers, project managers, and clients.
• Demonstrated leadership in mentoring junior technicians or overseeing small project teams.
• Excellent time management, prioritization, and multitasking abilities under tight deadlines.
• Analytical mindset with strong attention to detail and commitment to accuracy.
• Proactive and self-motivated, with the ability to work independently in remote or field conditions.
• Proficiency with digital documentation tools, fiber management software, and reporting systems.
• Competent with Microsoft Office Suite, Google Workspace, or equivalent documentation platforms.
• Familiarity with network monitoring tools and basic Layer 1–2 network concepts.

DESIRABLE CRITERIA:

• FOA CFOT, CFOS/T, or BICSI certifications (or equivalent regional qualification).
• Manufacturer training/certification (e.g., Corning, CommScope, or AFL).
• Experience in hyperscale or enterprise data center environments.
• Project leadership or supervisory experience within a technical team.
• Valid driver's license and flexibility to travel or work in various locations across the region.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• Travel pay: Compensation provided for any work-related travel outside of your assigned local area, in accordance with EOS travel policy
• Occasional overtime and bonus opportunities for hourly workers
• 10 Days of Paid Time Off (PTO) annually
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
• Plus Additional Travel Perks!

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

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