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Remote Google Fiber Customer Service Jobs in Indiana

ForgeFit

Remote Customer Service Specialist

Indianapolis, IN · On-site +1

$16.25 - $21.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Fort Wayne, IN · On-site +1

$16.75 - $22.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Gary, IN · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Muncie, IN · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Lafayette, IN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Anderson, IN · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Valparaiso, IN · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Evansville, IN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Fishers, IN · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Hammond, IN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Elkhart, IN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Bloomington, IN · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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Remote Google Fiber Customer Service information

What does a remote Google Fiber Customer Service representative do?

A Remote Google Fiber Customer Service representative assists customers with issues related to Google Fiber internet, TV, and phone services. They handle inquiries about billing, account management, troubleshooting connectivity issues, and service installations—all from a remote location, typically working from home. Representatives use phone, chat, or email to resolve customer concerns efficiently and provide a positive customer experience. They also document interactions and escalate complex issues to specialized teams when necessary.

What are the key skills and qualifications needed to thrive as a remote Google Fiber Customer Service representative?

To thrive as a Remote Google Fiber Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with basic internet and networking concepts, typically supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, ticketing systems, and remote communication tools is commonly required. Patience, active listening, and adaptability help you stand out when resolving customer issues and maintaining satisfaction. These skills ensure efficient, empathetic service and effective resolution of technical and account-related inquiries in a virtual setting.

What are the most common challenges faced by remote Google Fiber Customer Service representatives and how are they supported in overcoming them?

Remote Google Fiber Customer Service representatives often encounter challenges such as troubleshooting complex technical issues without in-person access, maintaining clear communication across digital channels, and managing high call volumes during peak times. To support their success, Google Fiber provides comprehensive training, detailed knowledge bases, and real-time support from supervisors or technical specialists. Regular team meetings and virtual collaboration tools also help representatives stay connected and share solutions, fostering a supportive remote work environment.

What is the difference between Remote Google Fiber Customer Service vs Remote Cable Customer Support?

AspectRemote Google Fiber Customer ServiceRemote Cable Customer Support
Required CredentialsHigh school diploma or equivalent; technical knowledge beneficialHigh school diploma or equivalent; basic technical understanding
Work EnvironmentHome-based, customer-facing via phone or chatHome-based, customer-facing via phone or chat
Industry UsageTelecommunications, internet servicesTelecommunications, cable TV services
Common Search/ComparisonYesYes

Remote Google Fiber Customer Service and Remote Cable Customer Support share similar work environments and credential requirements, focusing on telecommunications. However, Google Fiber emphasizes internet services, while cable support centers on cable TV. Both roles involve remote customer interaction, making them comparable in industry and job functions.

Does Remote Google Fiber Customer Service have entry-level remote jobs?

Remote Google Fiber Customer Service roles often include entry-level positions suitable for candidates with basic customer service skills and familiarity with remote communication tools. These jobs typically require good communication abilities, problem-solving skills, and sometimes prior customer service experience, making them accessible to those starting their careers remotely.

What are the most commonly searched types of Google Fiber Customer Service jobs in Indiana?

The most popular types of Google Fiber Customer Service jobs in Indiana are:

What are popular job titles related to Remote Google Fiber Customer Service jobs in Indiana?

For Remote Google Fiber Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Google Fiber Customer Service jobs in Indiana look for?

The top searched job categories for Remote Google Fiber Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Remote Google Fiber Customer Service jobs?

Cities in Indiana with the most Remote Google Fiber Customer Service job openings:

Remote Google Fiber Customer Service jobs near you

Regional Product Manager - Remote Fiber Test Systems

Viavi Solutions

Indianapolis, IN • On-site, Remote

Full-time

Re-posted 17 days ago

Job description

Summary:
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.
We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.
Duties & Responsibilities:
About VIAVI Solutions
VIAVI Solutions (NASDAQ: VIAV) is a global leader in network test, monitoring, and assurance solutions for communications service providers, enterprises, and network equipment manufacturers. VIAVI designs hardware, software, and systems that enable planning, deployment, certification, monitoring, and optimization of fiber networks, including Centralized Fiber Test systems.
We are the people behind the products that help keep the world connected - at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company to question, to collaborate and to push for solutions that will delight our customers.
Position Summary
VIAVI is seeking a Regional Product Manager (RPM) to drive go-to-market success and business growth for its Remote Fiber Test Systems (RFTS) portfolio across the North American service provider market.
This role is focused on market development, customer engagement, and commercial execution, acting as the regional interface between global product teams and service-provider customers. You will shape how VIAVI's remote fiber monitoring solutions are positioned, adopted, and expanded across Tier-1 and Tier-2 operators, open-access networks, utilities, and mobile backhaul providers.
This is an ideal role for a candidate who understands how service providers buy, deploy, and operate fiber networks, and who excels at turning technology into clear value propositions, scalable deployments, and revenue growth.
Key Responsibilities
Go-To-Market & Market Development
  • Own regional go-to-market execution for VIAVI's Remote Fiber Test Systems portfolio, including ONMSi and remote test heads into the market
  • Develop and execute regional market strategies aligned with service-provider priorities such as network expansion, operational efficiency, and network reliability
  • Build strong customer and ecosystem intimacy across operators, system integrators, and partners
  • Ensure ongoing alignment with BU objectives, enabling all functions that must execute to capture market share
  • Identify new market opportunities and expansion vectors within access, metro, and backbone networks

Customer Engagement & Business Growth
  • Lead customer-facing engagements with network engineering, operations, and architecture teams
  • Act as Solution Evangelists, leveraging customer / industry knowledge specific to technology segment
  • Validate and develop use cases and market readiness
  • Support proof-of-concepts, trials, and early deployments to accelerate adoption and scale
  • Develop business cases and ROI narratives that resonate with service-provider decision makers

Regional Voice of Customer
  • Act as a trusted advisor to customers by mapping operational challenges to VIAVI solutions
  • Capture regional service-provider requirements, workflows, and constraints and feed them back to global PLM and R&D
  • Influence global roadmaps and feature prioritization through market input
  • Provide insights on competitive positioning, regional standards, and commercial models
  • Ensure regional needs and solution value are understood across Sales, Marketing, Services, and Product teams
  • Provide technical feedback to the BU, assisting on product improvements and roadmap prioritization

Sales Enablement & Internal Execution
  • Enable Sales and Sales Engineering teams through training, positioning, and use-case storytelling
  • Develop customer-facing content, presentations, and sales plays tailored to service-provider audiences
  • Partner with Services and TAC to ensure customer success and satisfaction
  • Align closely with global PLM to ensure consistent messaging and expectations
  • Support strategic bids, tenders, and large-scale network programs
  • Support Regional Marketing and Sales events
  • Manage sales development activities during early stage of product launch
  • Support pricing, packaging, and commercial models based on regional deployment patterns and competitive dynamics

Pre-Requisites / Skills / Experience Requirements:
Required skills and Qualifications:
  • Bachelor's degree in Engineering, Telecommunications, Computer Science, or related discipline
  • 5+ years of experience in the North America telecom market covering product marketing, solutions marketing, systems engineering, or business development
  • Strong understanding of service-provider fiber network and technologies, including PON, point-to-point access and Metro, long-haul fiber architectures
  • Experience engaging directly with service-provider customers and supporting complex sales cycles
  • Ability to translate technical capabilities into clear market value and business case ROI that unlocks customer investments
  • Prior experience working for a communications service provider, fiber infrastructure company, or network equipment vendor preferred
  • Understands OTDR-based remote fiber test and monitoring platforms testing and use cases (ONMSi or similar)
  • Familiar with OSS/NOC environments and operational KPIs (availability, MTTR, SLA) with network operations

Key Competencies
  • Strong customer-facing and commercial mindset
  • Ability to influence and challenge processes or methods
  • Excellent communication and presentation skills
  • Strategic thinking combined with hands-on execution
  • Comfortable operating in fast-moving, multi-stakeholder environments
  • Fluent in English
  • Willing to travel (typically 50% expected)

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Apply