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Google Fiber Customer Service Jobs (NOW HIRING)

GFiber

Field Services Center Technician II

Austin, TX · On-site

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... Navigate complex customer interactions with exceptional client service, professionalism, and ...

Wyyerd Fiber

Be Seen First

Customer Service & Activation Representative

Surprise, AZ · On-site

$14.75 - $20/hr

Overview Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part ... Comfortable with the Google Workspace (Gmail, Docs, Sheets, etc.) . * Typing speed of 40+ words per ...

GFiber

ISP Maintenance Technician II

Logan, UT · On-site

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... Customer Service: * Navigate complex customer interactions with exceptional client service ...

GFiber

ISP Maintenance Technician II

Logan, UT

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... Customer Service: * Navigate complex customer interactions with exceptional client service ...

GFiber

ISP Maintenance Technician II

Pocatello, ID

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... Customer Service: * Navigate complex customer interactions with exceptional client service ...

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Google Fiber Customer Service information

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How much do google fiber customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for google fiber customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Google Fiber Customer Service representative?

As a Google Fiber Customer Service representative, your daily duties include assisting customers with account setup, billing inquiries, troubleshooting internet or television service issues, and escalating complex problems to specialized technical teams when needed. You'll typically interact with customers through phone, chat, and email, using internal tools to log cases and monitor progress. Working as part of a collaborative team, you may also contribute to knowledge bases and provide feedback on customer experience improvements. This role offers a dynamic environment where you learn continuously and play a key part in upholding Google Fiber's high standards for customer care.

What is a Google Fiber Customer Service job?

A Google Fiber Customer Service job involves assisting customers with inquiries about Google Fiber's internet and TV services. Responsibilities include troubleshooting technical issues, handling billing questions, and providing general account support. Customer service representatives communicate via phone, chat, or email to ensure a seamless experience. Strong problem-solving skills and a customer-focused attitude are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Google Fiber Customer Service position, and why are they important?

To thrive as a Google Fiber Customer Service representative, you need strong communication skills, basic technical troubleshooting abilities, and experience in customer support environments. Familiarity with CRM systems, ticketing software, and Google Fiber's proprietary platforms is typically expected. Exceptional problem-solving, patience, and a customer-first attitude help individuals stand out in this role. These skills ensure timely resolution of customer issues, enhance user satisfaction, and support the company's reputation for reliable service.

More about Google Fiber Customer Service jobs
What cities are hiring for Google Fiber Customer Service jobs? Cities with the most Google Fiber Customer Service job openings:
What are the most commonly searched types of Google Fiber Customer Service jobs? The most popular types of Google Fiber Customer Service jobs are:
What states have the most Google Fiber Customer Service jobs? States with the most job openings for Google Fiber Customer Service jobs include:
What job categories do people searching Google Fiber Customer Service jobs look for? The top searched job categories for Google Fiber Customer Service jobs are:
Google Fiber Customer Service jobs near you
Infographic showing various Google Fiber Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 95% Full Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Technical Program Manager, Salesforce & Cloud

GFiber

Mountain View, CA • On-site

Full-time

Posted 13 days ago

Job description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least June 5, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Google Fiber TPM's are responsible for providing technical project management and program management for engineering projects in Google Fiber Engineering. The projects are related to software developed by the systems and tools teams and overseeing the development of home routers for Fiber customers. Fiber systems leverage cloud based deployments environments. The suite of systems and tools includes applications (IOS and Android), customer web based portal, backend systems built on salesforce, Fiber Management systems, customer agent and ticketing tools, OSS, ERP and billing systems. The wide spectrum of systems and tools provides opportunity for technical growth to engineers in a fast paced environment. This role will be focused on managing the systems deployed in the field currently based on the Salesforce and Cloud platforms
Responsibilities
  • Plan the activities to manage the issues generated from field teams.
  • Work with design teams to drive solutions and implementation of field issues.
  • Work closely with the stakeholders to prioritize issues and feature requests.
  • Oversee the deployment of releases on Salesforce and GCP.
  • Present health of production systems to leadership.
  • Take accountability for driving the project deliverables on time and on budget.

Minimum Qualifications (MQs)
  • Bachelors of Science in Computer Science, Computer Engineering, or equivalent practical experience.
  • 5 years of Program Management experience.
  • 5 years of experience managing Software projects in Salesforce.
  • Experience managing and working with business stakeholders.

Preferred Qualifications (PQs)
  • Experience in GCP or cloud based deployments.
  • Experience in vendor management.
  • Experience in driving process improvements.
  • Experience in working with cross-functional teams.

The US base salary range for this full-time position is between $185,000 - $203,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

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