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Google Fiber Customer Service Jobs (NOW HIRING)

... and customer satisfaction. Why Join CUI? At CUI Cable Services, we're building more than fiber ... Experience supporting Comcast, Charter, Cox, Google Fiber, or other major telecommunications ...

Fiber Splicer Technician

Dover, DE ยท On-site

$25 - $29.75/hr

This role troubleshoots and resolves service issues across OSP distribution fiber, customer terminations, splitter cabinets, patch panels, and NIDs, and performs contractor QA checks to ensure work ...

Fiber Splicer Technician

Saint Petersburg, FL ยท On-site

$23.75 - $28.25/hr

This role troubleshoots and resolves service issues across OSP distribution fiber, customer terminations, splitter cabinets, patch panels, and NIDs, and performs contractor QA checks to ensure work ...

Fiber Splicer Technician

Saint Petersburg, FL ยท On-site

$23.75 - $28.25/hr

This role troubleshoots and resolves service issues across OSP distribution fiber, customer terminations, splitter cabinets, patch panels, and NIDs, and performs contractor QA checks to ensure work ...

Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Lead. Gateway is a rapidly growing--private equity-backed--residential fiber broadband internet provider. As ...

Fiber Splicer Technician

Dover, DE ยท On-site

$25 - $29.75/hr

This role troubleshoots and resolves service issues across OSP distribution fiber, customer terminations, splitter cabinets, patch panels, and NIDs, and performs contractor QA checks to ensure work ...

Customer Retention Specialist

Austin, TX ยท On-site

$23.08 - $25.38/hr

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of ...

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... Navigate complex customer interactions with exceptional client service, professionalism, and ...

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Customer Service & Activation Representative

Surprise, AZ ยท On-site

$15.50 - $21/hr

Overview Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part ... Comfortable with the Google Workspace (Gmail, Docs, Sheets, etc.) . * Typing speed of 40+ words per ...

Be Seen First

Overview Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part ... Comfortable with the Google Workspace (Gmail, Docs, Sheets, etc.) . * Typing speed of 40+ words per ...

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Google Fiber Customer Service information

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How much do google fiber customer service jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for google fiber customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Google Fiber Customer Service representative?

As a Google Fiber Customer Service representative, your daily duties include assisting customers with account setup, billing inquiries, troubleshooting internet or television service issues, and escalating complex problems to specialized technical teams when needed. You'll typically interact with customers through phone, chat, and email, using internal tools to log cases and monitor progress. Working as part of a collaborative team, you may also contribute to knowledge bases and provide feedback on customer experience improvements. This role offers a dynamic environment where you learn continuously and play a key part in upholding Google Fiber's high standards for customer care.

What is a Google Fiber Customer Service job?

A Google Fiber Customer Service job involves assisting customers with inquiries about Google Fiber's internet and TV services. Responsibilities include troubleshooting technical issues, handling billing questions, and providing general account support. Customer service representatives communicate via phone, chat, or email to ensure a seamless experience. Strong problem-solving skills and a customer-focused attitude are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Google Fiber Customer Service position, and why are they important?

To thrive as a Google Fiber Customer Service representative, you need strong communication skills, basic technical troubleshooting abilities, and experience in customer support environments. Familiarity with CRM systems, ticketing software, and Google Fiber's proprietary platforms is typically expected. Exceptional problem-solving, patience, and a customer-first attitude help individuals stand out in this role. These skills ensure timely resolution of customer issues, enhance user satisfaction, and support the company's reputation for reliable service.

More about Google Fiber Customer Service jobs
What cities are hiring for Google Fiber Customer Service jobs? Cities with the most Google Fiber Customer Service job openings:
What are the most commonly searched types of Google Fiber Customer Service jobs? The most popular types of Google Fiber Customer Service jobs are:
What states have the most Google Fiber Customer Service jobs? States with the most job openings for Google Fiber Customer Service jobs include:
Infographic showing various Google Fiber Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CUI-FIBER CONSTRUCTION SUPERVISOR

JHB-CUI

Nashville, TN โ€ข On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago


Job description

Fiber Splicer SupervisorLead the Teams Building Tomorrow's Networks

CUI Cable Services is seeking an experienced Fiber Splicer Supervisor to lead field crews responsible for the construction, installation, and maintenance of fiber optic infrastructure. This position plays a critical leadership role by ensuring projects are completed safely, efficiently, on schedule, and in compliance with customer specifications and industry standards.

The ideal candidate is a hands-on leader with strong construction knowledge, exceptional organizational skills, and the ability to motivate teams while maintaining a relentless focus on safety, quality, and customer satisfaction.


Why Join CUI?

At CUI Cable Services, we're building more than fiber networks—we're building careers. As one of the nation's leading telecommunications contractors, we offer opportunities for advancement, leadership development, and long-term career growth.

Employee Benefits & Perks
  • Competitive salary
  • Performance bonus opportunities
  • Comprehensive Medical, Dental & Vision insurance
  • 401(k) with company match
  • Paid holidays and Paid Time Off
  • Company vehicle (if applicable)
  • Company-provided laptop and mobile phone
  • Career advancement opportunities
  • Ongoing leadership development and training

Responsibilities

As a Fiber Splicer Supervisor, you will:

  • Supervise and lead aerial and underground fiber construction crews.
  • Coordinate daily work assignments, manpower, equipment, and materials to ensure project milestones are achieved.
  • Ensure all work is performed safely and in compliance with OSHA, company policies, customer requirements, and industry standards.
  • Conduct regular field visits to monitor production, workmanship, quality, and safety.
  • Coach, mentor, and develop field employees while promoting accountability and continuous improvement.
  • Review construction prints, utility maps, permits, and project documentation to ensure crews are executing work accurately.
  • Collaborate with Project Managers, Operations Managers, Dispatch, Utilities, Municipalities, and Customer Representatives throughout each project.
  • Track daily production, labor hours, equipment utilization, and project progress.
  • Ensure proper restoration of work sites and maintain positive relationships with customers and property owners.
  • Identify project risks and quickly resolve operational issues that may impact timelines or budgets.
  • Conduct safety meetings, toolbox talks, and job site inspections.
  • Assist with employee performance evaluations, hiring, onboarding, and training.
  • Verify completed work meets customer quality standards prior to project closeout.
  • Maintain accurate production reports, safety documentation, and project records.

Qualifications
  • 3+ years of telecommunications fiber splicing experience.
  • Previous experience leading construction crews or supervising field operations.
  • Strong knowledge of aerial and underground fiber construction methods.
  • Experience reading construction drawings, utility prints, and project specifications.
  • Working knowledge of fiber optic installation practices, utility locating, and restoration requirements.
  • Strong leadership, communication, and conflict-resolution skills.
  • Ability to prioritize multiple projects in a fast-paced environment.
  • Proficient with Microsoft Office (Excel, Outlook, Word).
  • Ability to work flexible schedules, including occasional evenings or weekends, based on project needs.
  • Valid driver's license with an acceptable driving record.

Preferred Qualifications
  • OSHA 10 or OSHA 30 Certification
  • Experience supporting Comcast, Charter, Cox, Google Fiber, or other major telecommunications providers
  • Knowledge of NESC construction standards
  • Experience with directional boring, trenching, aerial strand and lash, and fiber splicing operations
  • Experience using production reporting and project management software

Physical Requirements
  • Ability to work outdoors in varying weather conditions.
  • Ability to walk uneven terrain and active construction sites.
  • Ability to lift up to 50 pounds.
  • Ability to climb ladders and work around aerial construction when necessary.
  • Ability to travel between multiple job sites as required.

About CUI Cable Services

Communications Unlimited, Inc. (CUI) has been a trusted leader in telecommunications infrastructure since 2001. As a registered Veteran-Owned and Minority-Owned business, CUI supports some of the nation's largest broadband providers, including Comcast, Charter, Cox, Antietam Broadband, and Google Fiber.

With more than 800 employees nationwide, CUI delivers residential and commercial installations, fulfillment services, underground construction, aerial construction, fiber deployment, and large-scale telecommunications infrastructure projects.

Our Mission

To be the business partner of choice by delivering exceptional quality, operating with integrity, embracing our core values, and empowering our employees to build world-class communications networks.

If you're a proven construction leader who enjoys developing teams and delivering successful projects, we'd love to hear from you. Apply today and help build the future with CUI Cable Services.