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Google Fiber Customer Service Jobs (NOW HIRING)

Google Inc.

$190 - $204/hr

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services ... Ensure alignment between various parts of the customer network deployment from design to service ...

Google Inc.

Senior Platform Engineer - AI

Austin, TX · On-site

$156.80 - $229.70/hr

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities ...

Google Inc.

$140 - $204/hr

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities ...

New

Google Inc.

Senior Platform Engineer - AI

Sunnyvale, CA · On-site

$156.80 - $229.70/hr

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities ...

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Google Fiber Customer Service information

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How much do google fiber customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for google fiber customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Google Fiber Customer Service?

A Google Fiber Customer Service job involves assisting customers with inquiries about Google Fiber's internet and TV services. Responsibilities include troubleshooting technical issues, handling billing questions, and providing general account support. Customer service representatives communicate via phone, chat, or email to ensure a seamless experience. Strong problem-solving skills and a customer-focused attitude are essential for success in this role.

What are the typical daily responsibilities of a Google Fiber Customer Service?

As a Google Fiber Customer Service representative, your daily duties include assisting customers with account setup, billing inquiries, troubleshooting internet or television service issues, and escalating complex problems to specialized technical teams when needed. You'll typically interact with customers through phone, chat, and email, using internal tools to log cases and monitor progress. Working as part of a collaborative team, you may also contribute to knowledge bases and provide feedback on customer experience improvements. This role offers a dynamic environment where you learn continuously and play a key part in upholding Google Fiber's high standards for customer care.

What are the key skills and qualifications needed to thrive in the Google Fiber Customer Service position, and why are they important?

To thrive as a Google Fiber Customer Service representative, you need strong communication skills, basic technical troubleshooting abilities, and experience in customer support environments. Familiarity with CRM systems, ticketing software, and Google Fiber's proprietary platforms is typically expected. Exceptional problem-solving, patience, and a customer-first attitude help individuals stand out in this role. These skills ensure timely resolution of customer issues, enhance user satisfaction, and support the company's reputation for reliable service.

More about Google Fiber Customer Service jobs

What cities are hiring for Google Fiber Customer Service jobs?

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What are the most commonly searched types of Google Fiber Customer Service jobs?

The most popular types of Google Fiber Customer Service jobs are:

What states have the most Google Fiber Customer Service jobs?

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Google Fiber Customer Service jobs near you
Infographic showing various Google Fiber Customer Service job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Multi-Dwelling Unit (MDU) Sales Executive

Google Inc.

Seattle, WA • On-site

$68 - $113/hr

Other

Posted 5 days ago

Google rating

8.8

Company rating: 8.8 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

49th of 246 rated software companies

Job description

Seattle, Washington

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least August 10th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Area Description

The GFiber Inventory Acquisition team is responsible for business-to-business partnerships with the Real Estate industry that secure the rights for GFiber to install our infrastructure and access potential customers (including multifamily/apartment/condo, multi-tenant/commercial/office, and single family/HOA/private road entities).

Role Description (and additional job description)

In this role, you will use your sales skills to handle accounts, champion the GFiber brand, and build the sales pipeline through prospecting and/or assigned partners in assigned geographies. Your success will be defined by your ability to help increase the number of households that have the ability to order GFiber services through outside field sales activities.

In this role, you’ll:
  • Own relationships with GFiber partners who own individual or small portfolios of properties; drive building inventory growth autonomously.
  • Leverage foundational knowledge of sales and relationship development to complete basic account responsibilities, including managing the business process from start to completion, establishing strong relationships with property developers, property managers, HOAs, business customers, and other stakeholders, hosting events/attending HOA or property meetings when necessary, and attending networking events to build the GFiber brand.
  • Understand the fundamentals of the GFiber network and be able to introduce and explain the network to new residential properties and commercial clients.
  • Maintain a healthy funnel built upon a variety of promotional activities (e.g. cold calling, prospecting, mailers, warm follow-ups, and networking).
  • Support cross functional teams in coordinating and conducting site surveys and customer acquisition tasks as requested by the Head of Sales.
At a minimum we'd like you to have:
  • 2 years of sales negotiations experience.
  • 2 years of experience with contracts or access agreements working cross-functionally.
  • 2 years of experience with funnel management in a 30 to 90 day sale cycle.
  • Valid Driver’s License.
  • Ability to pass a motor vehicle check that meets company standards.
Preferred Qualifications (PQs)
  • Experience in sales in the telecom industry.
  • Experience working in the local market.
  • Experience using a CRM database.
  • Experience using written and verbal communication skills to promptly provide information to internal and external stakeholders and customers.

This role offers a competitive on-target earnings (OTE) of $113,336 annually ($68,000 base + uncapped sales bonus) + benefits.

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form . Our candidate accommodations team will then connect with you to confidentially discuss your options.

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