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Cisco Customer Service Jobs (NOW HIRING)

Apex Informatics

Network Engineer

Tampa, FL · On-site

Summary: Router, Switches CISCO Customer Service Ability to consultatively articulate complex technical findings to more experienced management in clear, concise, understandable terms Proficient ...

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How much do cisco customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for cisco customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Cisco Customer Service representatives, and how are they typically addressed?

Cisco Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and adapting to rapidly evolving technology. These challenges are typically addressed through continuous training, access to a robust knowledge base, and collaboration with technical specialists and engineering teams. Working in Cisco's supportive environment, representatives are encouraged to escalate particularly challenging cases and participate in regular team meetings to share insights and best practices.

What is the difference between Cisco Customer Service vs Cisco Technical Support?

AspectCisco Customer ServiceCisco Technical Support
CertificationsCustomer Service certifications, Cisco Customer Service certificationsCCNA, CCNP, Cisco Technical Support certifications
Work EnvironmentCustomer interaction, call centers, help desksTechnical troubleshooting, network issue resolution
Employer & Industry UsageNetworking companies, IT service providersNetworking and IT companies, enterprise clients
Common Search & ComparisonCustomer support roles, client communicationTechnical troubleshooting, network support

While both roles involve supporting Cisco products, Cisco Customer Service focuses on client communication and general support, whereas Cisco Technical Support emphasizes technical troubleshooting and network issue resolution. Understanding these differences helps job seekers target the right position based on their skills and certifications.

What are the key skills and qualifications needed to thrive as a Cisco Customer Service representative, and why are they important?

To thrive as a Cisco Customer Service representative, you need a strong understanding of networking fundamentals, customer support best practices, and often a relevant certification such as Cisco Certified Network Associate (CCNA). Proficiency with Cisco support tools, ticketing systems like Salesforce or ServiceNow, and remote troubleshooting platforms is commonly required. Exceptional communication, patience, and problem-solving skills help you efficiently address customer concerns and foster positive relationships. These skills and qualifications are essential for accurately resolving technical issues while maintaining high levels of customer satisfaction.

What is a Cisco Customer Service representative?

A Cisco Customer Service representative is a professional who assists customers with inquiries, technical issues, and support related to Cisco’s products and services. They handle troubleshooting, provide product information, and help resolve customer concerns to ensure satisfaction with Cisco solutions. These representatives often work via phone, email, or chat, and may also guide customers through installation or configuration processes. Their goal is to deliver effective and timely support while upholding Cisco’s standards for service excellence.
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What cities are hiring for Cisco Customer Service jobs? Cities with the most Cisco Customer Service job openings:
What states have the most Cisco Customer Service jobs? States with the most job openings for Cisco Customer Service jobs include:
What job categories do people searching Cisco Customer Service jobs look for? The top searched job categories for Cisco Customer Service jobs are:
Cisco Customer Service jobs near you
Infographic showing various Cisco Customer Service job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
1444179 Customer Delivery Consulting Engineer - Security

1444179 Customer Delivery Consulting Engineer - Security

Cisco

Herndon, VA • On-site

Full-time

Posted 19 days ago

Cisco Systems rating

8.6

Company rating: 8.6 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

15th of 139 rated electronics manufacturers

Job description

Job Summary:
Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era. The Security Consulting Engineer will be part of the Customer Experience team, delivering Business Critical Services and helping customers enhance their network security architecture.
Responsibilities:
• Perform work on US Government classified environments.
• Help drive the effort to transform current and future security architecture for customers.
• Train and mentor other engineers.
• Bring creative solutions and be an asset to the team.
Qualifications:
Required:
• TS/SCI with Full Scope Polygraph (FSP) clearance.
• 5 years' relevant experience in networking. Cisco Security Products.
• Cisco Certified Networking Professional (CCNP) or equivalent skills (Security).
• Strong analytical and problem-solving skills with ability to solve technical problems.
Preferred:
• Experience in deploying/supporting Cisco Identity Services Engine, Cisco Firepower, Secure Network Analytics (SNA) or other Cisco security products.
• Be able to lead or guide teams made up of Cisco, Customer and Partner members in the triage and resolution of network problems.
• Ability to drive high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners.
• Leverage good communication, consulting and customer relationship skills to create productive partnerships.
• Ability to multi-task and self-start in a fast-paced team environment and work independently.
Company:
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press. Founded in 1984, the company is headquartered in San Jose, USA, with a team of 10001+ employees. The company is currently Late Stage.

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About Cisco Systems

Sourced by ZipRecruiter

Cisco Systems, a global tech titan based in San Jose, CA, US, operates in the information technology and services industry. Founded in 1984, the company was derived from a project between two computer scientists from Stanford University. They aimed to connect different networks of computer systems at the university, resulting in the first multi-protocol router, and subsequently, the birth of Cisco. As an industry-leading manufacturer of networking hardware and telecommunications equipment, Cisco's product and services range includes routers, switches, firewall devices, and telecommunication technology. The company's mission, "to shape the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners," is a testament to its pursuit of technology-forward innovation and customer satisfaction.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

San Jose, CA, US

Year founded

1984

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