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Cisco Customer Service Jobs (NOW HIRING)

3i People, Inc.

Cisco Network Engineer

Lincoln, NE · On-site

Cisco Network Engineer (Onsight) This open position when filled will be responsible for mentoring ... Skill in delivering responsive, quality customer service. * Ability to write clear and concise ...

Infojini Inc

Cisco Network Engineer

Raleigh, NC

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... customer base including fortune 100 companies and most state and federal agencies such as State of ...

SHI GmbH

Customer Success Manager - Cisco

Houston, TX · On-site

$100K - $200K/yr

The Customer Success Manager will analyze consumption reports, manage service delivery workflows ... In-depth understanding of Cisco's business model, architectural frameworks, and comprehensive ...

Cisco

Cloud Engineer

Milpitas, CA · On-site

$65 - $86.75/hr

If you are passionate about owning services from design to production and want to work on a team ... Contribute to building secure, scalable, and reliable business solutions for Cisco customers and ...

AMSYS Talent

Cisco Network Engineer

Waller, TX · On-site

Excellent interpersonal and Customer Service Skills * Excellent problem-solving skills with a desire to take on responsibility * A CCNA, Cisco Certified Network Professional (CCNP), certification is ...

CDW

Cisco ISE Network Engineer

Washington, DC · On-site

Our team is seeking an experienced Cisco Identity Services Engine (ISE) Engineer to support a federal civilian customer on Capitol Hill in Washington, DC. This role is heavily focused on the ...

CDW

Cisco ISE Network Engineer

Washington, DC

Our team is seeking an experienced Cisco Identity Services Engine (ISE) Engineer to support a federal civilian customer on Capitol Hill in Washington, DC. This role is heavily focused on the ...

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Cisco Customer Service information

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How much do cisco customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for cisco customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Cisco Customer Service representative?

A Cisco Customer Service representative is a professional who assists customers with inquiries, technical issues, and support related to Cisco’s products and services. They handle troubleshooting, provide product information, and help resolve customer concerns to ensure satisfaction with Cisco solutions. These representatives often work via phone, email, or chat, and may also guide customers through installation or configuration processes. Their goal is to deliver effective and timely support while upholding Cisco’s standards for service excellence.

What are some common challenges faced by Cisco Customer Service representatives, and how are they typically addressed?

Cisco Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and adapting to rapidly evolving technology. These challenges are typically addressed through continuous training, access to a robust knowledge base, and collaboration with technical specialists and engineering teams. Working in Cisco's supportive environment, representatives are encouraged to escalate particularly challenging cases and participate in regular team meetings to share insights and best practices.

What are the key skills and qualifications needed to thrive as a Cisco Customer Service representative, and why are they important?

To thrive as a Cisco Customer Service representative, you need a strong understanding of networking fundamentals, customer support best practices, and often a relevant certification such as Cisco Certified Network Associate (CCNA). Proficiency with Cisco support tools, ticketing systems like Salesforce or ServiceNow, and remote troubleshooting platforms is commonly required. Exceptional communication, patience, and problem-solving skills help you efficiently address customer concerns and foster positive relationships. These skills and qualifications are essential for accurately resolving technical issues while maintaining high levels of customer satisfaction.

What is the difference between Cisco Customer Service vs Cisco Technical Support?

AspectCisco Customer ServiceCisco Technical Support
CertificationsCustomer Service certifications, Cisco Customer Service certificationsCCNA, CCNP, Cisco Technical Support certifications
Work EnvironmentCustomer interaction, call centers, help desksTechnical troubleshooting, network issue resolution
Employer & Industry UsageNetworking companies, IT service providersNetworking and IT companies, enterprise clients
Common Search & ComparisonCustomer support roles, client communicationTechnical troubleshooting, network support

While both roles involve supporting Cisco products, Cisco Customer Service focuses on client communication and general support, whereas Cisco Technical Support emphasizes technical troubleshooting and network issue resolution. Understanding these differences helps job seekers target the right position based on their skills and certifications.

Are Cisco Customer Service jobs in high demand?

Cisco Customer Service jobs are generally in steady demand due to the company's global presence and ongoing need for technical support roles. These positions often require strong communication skills and knowledge of Cisco products and networking concepts, making them valuable in the IT support industry.

Does Cisco Customer Service offer work from home?

Cisco Customer Service roles may offer remote work options, depending on the position and company policies. Many customer service jobs at Cisco involve remote or hybrid work environments, often requiring familiarity with communication tools and a stable internet connection.

Does Cisco Customer Service pay well?

Cisco Customer Service roles typically offer competitive pay that varies based on experience, location, and specific job responsibilities. Entry-level positions may start with average wages, while experienced agents or those with technical skills and certifications can earn higher salaries. Overall, it is considered a stable job with potential for salary growth based on performance and tenure.
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Cisco Customer Service jobs near you
Infographic showing various Cisco Customer Service job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 75% In-person, 6% Hybrid, and 19% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Cisco Network Engineer

3i People, Inc.

Lincoln, NE • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

JOB DESCRIPTION

Cisco Network Engineer (Onsight)

This open position when filled will be responsible for mentoring and guiding systems engineers with advanced problem resolution skills who are responsible for planning, design, development, optimization, documentation, maintenance, and performance of the Statewide (Wide Area) Core Network.

Knowledge, Skills and Abilities:

  • Installing and configuring large-scale Core Network equipment to include Cisco ASR 1000 and 9000- series. Familiarity with Cisco DWDM and Nexus.
  • Implementing disaster recovery plans
  • Knowledge of information technology theory, principles, and practices in Core routing.
  • Working knowledge of computer hardware, software, local and wide area network systems.
  • Knowledge of client/server network protocols and Internet/Intranet applications.
  • Extensive knowledge of troubleshooting data networks and troubleshooting tools.
  • Skill in delivering responsive, quality customer service.
  • Ability to write clear and concise documentation of systems and procedures.
  • Ability to successfully coordinate multiple projects across an enterprise network.
  • Ability to read, understand, and apply information from technical manuals

List of Job Duties

  • Provide technical support at a senior level for Core Network Routing and maintenance.
  • Provide technical support at a senior level for installation, operation, troubleshooting, and repair of Core network hardware.
  • Coordinate multiple networking projects across multiple agencies at any given time. Installs and decommissions included.
  • Evaluate network systems and determine the need for patches and upgrades, and analyze future technical needs.
  • Develop and maintain procedures and processes, create documentation, and assist clients and other information technology employees.
  • Help Mentor, train and provide ongoing guidance to fellow engineers
  • Standard daytime hours from 8:00 AM to 5:00 PM, but be ready to fix sudden problems and work flexible hours during planned system updates.

Required:

  • Extensive knowledge of information technology theory, principles, and practices
  • Working knowledge of enterprise network devices is also preferred.
  • Network certifications are desired. CCNP level required

Apply