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Cisco Customer Service Jobs (NOW HIRING)

... Service, Customer Support, Desktop Support, Desktop Applications, GPIRS , IT Solutions, Analytical, Change control , Cisco Networks, Customer Experience, Customer Relationship Management, Data ...

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... customer base including fortune 100 companies and most state and federal agencies such as State of ...

Security Research Engineer

Boston, MA · On-site

$135K - $195K/yr

... Cisco, dedicated to protecting customers and users from malicious actors by detecting, analyzing ... services that safeguard networks globally. Your Impact You'll join Cisco Talos, working as a ...

Security Research Engineer

San Jose, CA · On-site +1

$152K - $219K/yr

... Cisco, dedicated to protecting customers and users from malicious actors by detecting, analyzing ... services that safeguard networks globally. Your Impact You'll join Cisco Talos, working as a ...

Security Research Engineer

San Jose, CA · On-site

$152K - $219K/yr

... Cisco, dedicated to protecting customers and users from malicious actors by detecting, analyzing ... services that safeguard networks globally. Your Impact You'll join Cisco Talos, working as a ...

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Cisco Customer Service information

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$9

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$26

How much do cisco customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for cisco customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Cisco Customer Service representatives, and how are they typically addressed?

Cisco Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and adapting to rapidly evolving technology. These challenges are typically addressed through continuous training, access to a robust knowledge base, and collaboration with technical specialists and engineering teams. Working in Cisco's supportive environment, representatives are encouraged to escalate particularly challenging cases and participate in regular team meetings to share insights and best practices.

What is the difference between Cisco Customer Service vs Cisco Technical Support?

AspectCisco Customer ServiceCisco Technical Support
CertificationsCustomer Service certifications, Cisco Customer Service certificationsCCNA, CCNP, Cisco Technical Support certifications
Work EnvironmentCustomer interaction, call centers, help desksTechnical troubleshooting, network issue resolution
Employer & Industry UsageNetworking companies, IT service providersNetworking and IT companies, enterprise clients
Common Search & ComparisonCustomer support roles, client communicationTechnical troubleshooting, network support

While both roles involve supporting Cisco products, Cisco Customer Service focuses on client communication and general support, whereas Cisco Technical Support emphasizes technical troubleshooting and network issue resolution. Understanding these differences helps job seekers target the right position based on their skills and certifications.

What are the key skills and qualifications needed to thrive as a Cisco Customer Service representative, and why are they important?

To thrive as a Cisco Customer Service representative, you need a strong understanding of networking fundamentals, customer support best practices, and often a relevant certification such as Cisco Certified Network Associate (CCNA). Proficiency with Cisco support tools, ticketing systems like Salesforce or ServiceNow, and remote troubleshooting platforms is commonly required. Exceptional communication, patience, and problem-solving skills help you efficiently address customer concerns and foster positive relationships. These skills and qualifications are essential for accurately resolving technical issues while maintaining high levels of customer satisfaction.

What is a Cisco Customer Service representative?

A Cisco Customer Service representative is a professional who assists customers with inquiries, technical issues, and support related to Cisco’s products and services. They handle troubleshooting, provide product information, and help resolve customer concerns to ensure satisfaction with Cisco solutions. These representatives often work via phone, email, or chat, and may also guide customers through installation or configuration processes. Their goal is to deliver effective and timely support while upholding Cisco’s standards for service excellence.
More about Cisco Customer Service jobs
What cities are hiring for Cisco Customer Service jobs? Cities with the most Cisco Customer Service job openings:
What states have the most Cisco Customer Service jobs? States with the most job openings for Cisco Customer Service jobs include:
Infographic showing various Cisco Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 86% Part Time, 2% Temporary, 7% Contract, and 1% Nights. Highlights an 85% Physical, 7% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Account Executive - Americas Service Providers | Cisco ThousandEyes

Account Executive - Americas Service Providers | Cisco ThousandEyes

Cisco

Knoxville, TN • On-site

$263K - $354K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago


Cisco Systems rating

8.6

Company rating: 8.6 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

15th of 139 rated electronics manufacturers


Job description

The application window is expected to close on: 06/19/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.

What You'll Do

The Americas Service Providers Account Executive will lead the sales process for ThousandEyes within the ASP Telco/Media segment for prospective customers and channel partners. They will deliver growth in new business across the assigned territory through the development of strategic relationships with large Telco and Media accounts. They will build and execute well-defined account plans and drive success in the following areas: territory planning, pipeline development, presentation and delivery, trial process management, pricing, negotiation, and the closing process. This is an individual contributor and quota carrying position.

Identify and source sales opportunities that align with the ideal customer profile for ThousandEyes for the purposes of maximizing solution value and product adoption.

Initiate contact and professional follow-up for all sales meetings within the assigned territory.

Meet all sales objectives and bookings targets in accordance with company growth expectations and develop revenue expansion opportunities across a base of enterprise accounts.

Work side by side with Cisco Account Managers and other Cisco sales specialist to help drive ThousandEyes revenue growth.

Work closely and collaboratively with Customer Success to drive product adoption and usage, as well as with Product Management to understand future requirements to accelerate demand for ThousandEyes in the market.

Highly organized with a results-oriented attitude; adept and detailed in delivering sales presentations, onsite visits and product demonstrations to prospective clients.

Foster mutually beneficial relationships with ThousandEyes customers and partners in a consistent, effective and professional manner.

Requirements

Meet or exceed quarterly / yearly bookings targets, while delivering consistent and reliable forecasting

Develop and execute a comprehensive account strategy

Accelerate new customer acquisition and upsell growth in existing accounts, while maintaining an accurate sales pipeline

Work closely with customers and channel partners to drive market adoption of ThousandEyes solutions

Lead pricing discussions and contract negotiations

Develop long-term strategic relationships with enterprise customers

Responsible for complete and accurate ongoing maintenance of accounts, forecasts, proposals, and account activity in Salesforce.com

Relentlessly ensure customer success

Minimum 5 years of sales territory management experience working for a technology vendor selling enterprise software to network buyers. SaaS sales experience a plus

A proven track record of consistently exceeding quota selling to large Enterprise / Fortune 500 accounts

Self-motivated, able to solve problems and work with limited direction

Demonstrate Leadership skills

Excellent verbal and written communications skills

Must be comfortable working in ahigh growthenvironment, where everyone must have the "roll up your sleeves" and get it done attitude

BS/BA degree preferred

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $263,500.00 to $354,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

  • 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

  • Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

  • Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

  • 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

  • Additional paid time away may be requested to deal with critical or emergency issues for family members

  • Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

  • .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

  • 1.5% of incentive target for each 1% of attainment between 50% and 75%;

  • 1% of incentive target for each 1% of attainment between 75% and 100%; and

  • Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$287,300.00 - $423,200.00

Non-Metro New York state & Washington state:

$263,500.00 - $404,100.00

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.


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About Cisco Systems

Sourced by ZipRecruiter

Cisco Systems, a global tech titan based in San Jose, CA, US, operates in the information technology and services industry. Founded in 1984, the company was derived from a project between two computer scientists from Stanford University. They aimed to connect different networks of computer systems at the university, resulting in the first multi-protocol router, and subsequently, the birth of Cisco. As an industry-leading manufacturer of networking hardware and telecommunications equipment, Cisco's product and services range includes routers, switches, firewall devices, and telecommunication technology. The company's mission, "to shape the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners," is a testament to its pursuit of technology-forward innovation and customer satisfaction.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

San Jose, CA, US

Year founded

1984

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