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Cisco Customer Service Jobs (NOW HIRING)

Summary: Router, Switches CISCO Customer Service Ability to consultatively articulate complex technical findings to more experienced management in clear, concise, understandable terms Proficient ...

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Cisco Customer Service information

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How much do cisco customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for cisco customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Cisco pay well?

Cisco customer service roles typically offer competitive salaries within the tech industry, with pay varying based on experience, location, and specific job responsibilities. Entry-level positions may start at a lower range, while experienced agents or those with specialized skills can earn higher wages and benefits. Certifications like CCNA can also influence earning potential.

What is the salary of customer success specialist in Cisco?

The salary of a Customer Success Specialist at Cisco typically ranges from $60,000 to $90,000 annually, depending on experience, location, and specific role requirements. Entry-level positions may start lower, while experienced professionals or those in senior roles can earn higher compensation, often supplemented with benefits and performance bonuses.

What are some common challenges faced by Cisco Customer Service representatives, and how are they typically addressed?

Cisco Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and adapting to rapidly evolving technology. These challenges are typically addressed through continuous training, access to a robust knowledge base, and collaboration with technical specialists and engineering teams. Working in Cisco's supportive environment, representatives are encouraged to escalate particularly challenging cases and participate in regular team meetings to share insights and best practices.

Does Cisco offer work from home?

Cisco Customer Service roles often offer remote work options, especially for positions involving technical support and customer interaction. Availability of work-from-home arrangements can depend on the specific role, team needs, and company policies, and may require relevant skills and tools such as VPN access and communication platforms.

What is the difference between Cisco Customer Service vs Cisco Technical Support?

AspectCisco Customer ServiceCisco Technical Support
CertificationsCustomer Service certifications, Cisco Customer Service certificationsCCNA, CCNP, Cisco Technical Support certifications
Work EnvironmentCustomer interaction, call centers, help desksTechnical troubleshooting, network issue resolution
Employer & Industry UsageNetworking companies, IT service providersNetworking and IT companies, enterprise clients
Common Search & ComparisonCustomer support roles, client communicationTechnical troubleshooting, network support

While both roles involve supporting Cisco products, Cisco Customer Service focuses on client communication and general support, whereas Cisco Technical Support emphasizes technical troubleshooting and network issue resolution. Understanding these differences helps job seekers target the right position based on their skills and certifications.

What are the key skills and qualifications needed to thrive as a Cisco Customer Service representative, and why are they important?

To thrive as a Cisco Customer Service representative, you need a strong understanding of networking fundamentals, customer support best practices, and often a relevant certification such as Cisco Certified Network Associate (CCNA). Proficiency with Cisco support tools, ticketing systems like Salesforce or ServiceNow, and remote troubleshooting platforms is commonly required. Exceptional communication, patience, and problem-solving skills help you efficiently address customer concerns and foster positive relationships. These skills and qualifications are essential for accurately resolving technical issues while maintaining high levels of customer satisfaction.

What is a Cisco Customer Service representative?

A Cisco Customer Service representative is a professional who assists customers with inquiries, technical issues, and support related to Cisco’s products and services. They handle troubleshooting, provide product information, and help resolve customer concerns to ensure satisfaction with Cisco solutions. These representatives often work via phone, email, or chat, and may also guide customers through installation or configuration processes. Their goal is to deliver effective and timely support while upholding Cisco’s standards for service excellence.

Is it hard to get hired by Cisco?

Getting hired for a Cisco Customer Service role can be competitive, often requiring relevant experience, strong communication skills, and sometimes certifications like CCNA. The hiring process typically involves multiple interview stages and assessments to evaluate technical knowledge and customer service abilities.
More about Cisco Customer Service jobs
What cities are hiring for Cisco Customer Service jobs? Cities with the most Cisco Customer Service job openings:
What states have the most Cisco Customer Service jobs? States with the most job openings for Cisco Customer Service jobs include:
Infographic showing various Cisco Customer Service job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
2019369 Customer Delivery Consulting Engineer - Security

2019369 Customer Delivery Consulting Engineer - Security

Cisco Systems, Inc.

Herndon, VA • On-site

$134K - $195K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New


Cisco Systems rating

8.0

Company rating: 8.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

46th of 142 rated electronics manufacturers


Job description

The application window is expected to close on: 08/28/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government TS/SCI with Full Scope Polygraph Clearance.
Must live within commuting distance and be able to work onsite 4 days per week in the Herndon, VA/DC area.

Meet the Team
Our Security Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that's you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer's trusted advisor and guide, helping the customer understand their network, reduce risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology.
Your Impact
As a Security Consulting Engineer, you will help drive the effort to transform our current and future security architecture for our customers. In addition to day-to-day customer activities, training and mentoring other engineers will be required. Bring your creative solutions and be an asset to our team!
Minimum Qualifications:

  • TS/SCI with Full Scope Polygraph (FSP) clearance.

  • 5 years' relevant experience in networking and Cisco security Products.

  • Cisco Certified Networking Professional (CCNP) or equivalent skills (Security).

  • Strong analytical and problem-solving skills with ability to solve technical problems.

Preferred Qualifications:

  • Experience in deploying/supporting Cisco Identity Services Engine, Cisco Firepower, Secure Network Analytics (SNA) or other Cisco security products.

  • Be able to lead or guide teams made up of Cisco, Customer and Partner members in the triage and resolution of network problems.

  • Ability to drive high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners.

  • Leverage good communication, consulting and customer relationship skills to create productive partnerships.

  • Ability to multi-task and self-start in a fast-paced team environment and work independently.

*LI-VL1
#CJ
#PSJF
#PSNSO

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $134,300.00 to $195,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

  • 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

  • Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

  • Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

  • 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

  • Additional paid time away may be requested to deal with critical or emergency issues for family members

  • Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

  • .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

  • 1.5% of incentive target for each 1% of attainment between 50% and 75%;

  • 1% of incentive target for each 1% of attainment between 75% and 100%; and

  • Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$152,400.00 - $255,100.00

Non-Metro New York state & Washington state:

$134,300.00 - $224,800.00

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.


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About Cisco Systems

Sourced by ZipRecruiter

Cisco Systems, a global tech titan based in San Jose, CA, US, operates in the information technology and services industry. Founded in 1984, the company was derived from a project between two computer scientists from Stanford University. They aimed to connect different networks of computer systems at the university, resulting in the first multi-protocol router, and subsequently, the birth of Cisco. As an industry-leading manufacturer of networking hardware and telecommunications equipment, Cisco's product and services range includes routers, switches, firewall devices, and telecommunication technology. The company's mission, "to shape the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners," is a testament to its pursuit of technology-forward innovation and customer satisfaction.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

San Jose, CA, US

Year founded

1984

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