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Cisco Customer Service Jobs (NOW HIRING)

Quantix

Cisco Network Engineer

Denver, CO

Cisco Network Engineer Location: Denver, CO Type: Direct Hire Company located in Denver, CO has an ... customer service, meeting our SLC guidelines and requirements. Secondary responsibility is to ...

Thinkfind

Cisco Engineer

Fort Worth, TX · On-site

$48 - $52/hr

... customers as needed; create incidents and tasks via ServiceNow; work with tasks, Problem and Change ... At least two years experience in a NOC or Service Desk environment is essential. Must be proficient ...

Cisco

Solutions Engineer - US Commercial - MD/DC

Fulton, MD · On-site +1

$182K - $230K/yr

Align Cisco's product and services capabilities to customers business drivers Minimum Qualifications * 3+ years of industry-related experience * Cisco product experience or relevant experience in key ...

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How much do cisco customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for cisco customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Cisco Customer Service representatives, and how are they typically addressed?

Cisco Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and adapting to rapidly evolving technology. These challenges are typically addressed through continuous training, access to a robust knowledge base, and collaboration with technical specialists and engineering teams. Working in Cisco's supportive environment, representatives are encouraged to escalate particularly challenging cases and participate in regular team meetings to share insights and best practices.

What is the difference between Cisco Customer Service vs Cisco Technical Support?

AspectCisco Customer ServiceCisco Technical Support
CertificationsCustomer Service certifications, Cisco Customer Service certificationsCCNA, CCNP, Cisco Technical Support certifications
Work EnvironmentCustomer interaction, call centers, help desksTechnical troubleshooting, network issue resolution
Employer & Industry UsageNetworking companies, IT service providersNetworking and IT companies, enterprise clients
Common Search & ComparisonCustomer support roles, client communicationTechnical troubleshooting, network support

While both roles involve supporting Cisco products, Cisco Customer Service focuses on client communication and general support, whereas Cisco Technical Support emphasizes technical troubleshooting and network issue resolution. Understanding these differences helps job seekers target the right position based on their skills and certifications.

What are the key skills and qualifications needed to thrive as a Cisco Customer Service representative, and why are they important?

To thrive as a Cisco Customer Service representative, you need a strong understanding of networking fundamentals, customer support best practices, and often a relevant certification such as Cisco Certified Network Associate (CCNA). Proficiency with Cisco support tools, ticketing systems like Salesforce or ServiceNow, and remote troubleshooting platforms is commonly required. Exceptional communication, patience, and problem-solving skills help you efficiently address customer concerns and foster positive relationships. These skills and qualifications are essential for accurately resolving technical issues while maintaining high levels of customer satisfaction.

What is a Cisco Customer Service representative?

A Cisco Customer Service representative is a professional who assists customers with inquiries, technical issues, and support related to Cisco’s products and services. They handle troubleshooting, provide product information, and help resolve customer concerns to ensure satisfaction with Cisco solutions. These representatives often work via phone, email, or chat, and may also guide customers through installation or configuration processes. Their goal is to deliver effective and timely support while upholding Cisco’s standards for service excellence.
More about Cisco Customer Service jobs
What cities are hiring for Cisco Customer Service jobs? Cities with the most Cisco Customer Service job openings:
What states have the most Cisco Customer Service jobs? States with the most job openings for Cisco Customer Service jobs include:
What job categories do people searching Cisco Customer Service jobs look for? The top searched job categories for Cisco Customer Service jobs are:
Cisco Customer Service jobs near you
Infographic showing various Cisco Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 86% Part Time, 2% Temporary, 7% Contract, and 1% Nights. Highlights an 85% Physical, 7% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Cisco Network Engineer

Cisco Network Engineer

Quantix

Denver, CO

Full-time

Posted yesterday

Job description

Company Description

Since 2002, Quantix ProTech has successfully delivered IT resources and solutions to companies while building a solid reputation for integrity and consistent quality.  Quantix ProTech continues to partner with the commercial sector for specialized IT placement and staffing services.  Quantix ProTech was recently featured in US News and World Report and Forbes.  

Job Description

Job Title:  Cisco Network Engineer
Location:  Denver, CO
Type:  Direct Hire
Job Description:   Company located in Denver, CO has an immediate need for Cisco Network Engineer for a direct hire position.  This position reports to the Manager of Network Engineering and participates in a team environment.  Maintains and provides technical engineering services for main campus and remote site network infrastructures including the ability to design, implement and maintain network, security, wireless and voice technologies and solutions. Maintain knowledge of computers, desktop systems, and peripheral equipment within the Local Area Network in order to meet the needs of the administrative, clinical, and research computer users at National Jewish.  Assist customers and IS teams in testing, analysis and problem solving system functions and applications.  Primary responsibility is to administer technical operation of the LAN/WAN including configuration & deployment, monitoring, maintenance & troubleshooting, auditing and log management and upgrade and support of all network systems including routers, switches, firewalls, IDS/IPS, VPN and VOIP.  Provides analysis of network traffic, hardware/software configurations, disaster recovery and network utilization.  Provides direct customer support to resolve customer problems & questions as quickly as possible while maintaining the highest level of customer service, meeting our SLC guidelines and requirements.  Secondary responsibility is to provide project leadership and work with teams to ensure that we deliver a quality product on time and within budget. 

Qualifications

Required Skills:
1)  Cisco - Routing, Switching, Wireless, Firewalls and VPN

Desired Skills:
1)  Forescout NAC, Cisco Fighsight/Firepower Systems, Solarwinds Orion, Aruba wireless and/ot Force10 Networks
2)  CCNP, BCNE or JNCIA

Additional Information

If interested, please send your most updated resume to hreynolds @quantixinc.com .


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