... Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...
... Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...
This is a full-time role and will work a hybrid schedule in Lehi, Utah. What is a day in the life of a Technical Support Specialist? Technical Support & Triage * Own technical support end-to-end ...
This is a full-time role and will work a hybrid schedule in Lehi, Utah. What is a day in the life of a Technical Support Specialist? Technical Support & Triage * Own technical support end-to-end ...
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This is a full-time role and will work a hybrid schedule in Lehi, Utah. What is a day in the life of a Technical Support Specialist? Technical Support & Triage * Own technical support end-to-end ...
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This is a full-time role and will work a hybrid schedule in Lehi, Utah. What is a day in the life of a Technical Support Specialist? Technical Support & Triage * Own technical support end-to-end ...
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Full Time Technical Support information
See salary details
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
How much do full time technical support jobs pay per hour?
As of Jun 5, 2026, the average hourly pay for full time technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Full Time Technical Support professional, and why are they important?
To thrive as a Full Time Technical Support professional, you need a solid understanding of computer systems, troubleshooting techniques, and often a relevant degree or technical certification (such as CompTIA A+). Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely solutions, customer satisfaction, and efficient operation of IT infrastructure.
What are some common challenges faced in a full-time technical support role, and how can they be managed effectively?
In a full-time technical support position, professionals often encounter challenges such as handling high volumes of support tickets, managing difficult customer interactions, and staying updated with rapidly changing technologies. Successfully managing these challenges involves strong communication skills, effective time management, and continuous learning. Building a supportive relationship with teammates and utilizing internal knowledge bases can also help streamline issue resolution and reduce stress. Most organizations provide regular training and encourage collaboration to help technical support staff stay ahead and deliver excellent service.
What are full time technical support jobs?
Full time technical support jobs involve assisting customers or users with technical issues related to products or services. These roles typically require diagnosing problems, providing step-by-step solutions, and ensuring customer satisfaction through various communication channels such as phone, email, or chat. Full time positions usually offer regular work hours, employee benefits, and opportunities for career advancement in IT support or related fields.
What is the difference between Full Time Technical Support vs Part Time Technical Support?
| Aspect | Full Time Technical Support | Part Time Technical Support |
|---|---|---|
| Work Hours | Typically 35-40 hours per week | Fewer hours, often less than 20 hours per week |
| Certifications | Often requires relevant certifications like CompTIA A+ | May require similar certifications but less emphasis |
| Work Environment | On-site or remote support in corporate or retail settings | Similar environments but with flexible scheduling |
| Job Responsibilities | Handling customer issues, troubleshooting, and support documentation | Similar tasks but with reduced workload and hours |
Full Time Technical Support involves working standard hours with comprehensive responsibilities, while Part Time Technical Support offers flexible scheduling with similar duties. Both roles require relevant certifications and work in comparable environments, but the full-time position provides more consistent hours and potential career growth.
More about Full Time Technical Support jobs
What cities are hiring for Full Time Technical Support jobs? Cities with the most Full Time Technical Support job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Full Time Technical Support jobs? States with the most job openings for Full Time Technical Support jobs include:
What job categories do people searching Full Time Technical Support jobs look for? The top searched job categories for Full Time Technical Support jobs are:
Full-time
Posted 15 days ago
Job description
Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.
This is a hands-on support role focused on:
You'll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.
If you enjoy:
this role is a strong fit.
What You'll Own
Technical Support & Troubleshooting
Ticket Management & Escalation
Basic System Administration
Knowledge Base & Documentation
Monitoring & Issue Detection
Cross-Functional Collaboration
What Makes You a Strong Fit
Requirements (Must-Have)
Experience
Technical Skills
Communication Skills
Nice to Have
Tools & Platforms
What a Typical Day Looks Like
In short:
You are the first line of technical support - helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.
Key Metrics for Success (KPIs)
Why This Role Stands Out
Interview Process
Apply Now
If you:
this is a strong opportunity to grow within technical support and modern SaaS operations.
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.
This is a hands-on support role focused on:
- Technical troubleshooting
- Ticket resolution
- SaaS support operations
- User onboarding & access management
- Knowledge base documentation
- Customer support and issue escalation
You'll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.
If you enjoy:
- solving technical problems
- troubleshooting systems
- helping users navigate software issues
- working in fast-paced support environments
this role is a strong fit.
What You'll Own
Technical Support & Troubleshooting
- Respond to technical support requests through platforms such as:
- Zendesk
- Freshdesk
- Jira Service Desk
- ServiceNow
- Troubleshoot:
- login issues
- password resets
- connectivity problems
- SaaS platform errors
- browser and system-related issues
- Resolve Level 1 & Level 2 support requests
- Guide customers through troubleshooting steps using simple, non-technical language
- Ensure users feel informed and supported throughout the resolution process
Ticket Management & Escalation
- Prioritize incoming tickets based on:
- urgency
- SLA requirements
- business impact
- Escalate complex issues to:
- Tier 2/3 Support
- DevOps
- Engineering teams
- Document:
- troubleshooting steps
- findings
- reproduction details
- escalation notes
- Maintain clean and accurate support documentation
Basic System Administration
- Support:
- user provisioning
- account setup
- password resets
- permissions management
- Assist with:
- onboarding
- offboarding
- access control workflows
- Support:
- Windows
- macOS
- Linux environments
Knowledge Base & Documentation
- Create and maintain:
- FAQs
- troubleshooting guides
- internal support documentation
- Identify recurring issues and document solutions
- Improve first-contact resolution rates through stronger documentation and workflows
Monitoring & Issue Detection
- Use monitoring tools such as:
- Datadog
- Splunk
- New Relic
- Monitor alerts and identify recurring technical issues proactively
- Report trends and recurring incidents for long-term resolution and process improvement
Cross-Functional Collaboration
- Work closely with:
- QA
- Product
- Engineering
- DevOps teams
- Report:
- bugs
- feature requests
- customer pain points
- Share customer feedback to improve product functionality and support operations
What Makes You a Strong Fit
- Calm and professional under pressure
- Strong troubleshooting and problem-solving mindset
- Excellent communicator with empathy and patience
- Detail-oriented with strong documentation habits
- Comfortable working independently in remote support environments
- Focused on both technical resolution and customer experience
Requirements (Must-Have)
Experience
- 1-2+ years of experience in:
- Technical Support
- IT Helpdesk
- SaaS Support
- Customer-Facing Troubleshooting
Technical Skills
- Experience with:
- Zendesk
- Jira
- ServiceNow
- Freshdesk
- Familiarity with:
- SaaS platforms
- networking basics
- operating systems
- Comfortable managing multiple systems and support queues simultaneously
Communication Skills
- Strong written and verbal English communication
- Ability to explain technical issues clearly to non-technical users
- Strong multitasking and organizational skills
Nice to Have
- CompTIA A+ or Network+ certifications
- Experience supporting:
- APIs
- SaaS integrations
- cloud-based platforms
- Familiarity with:
- Datadog
- Splunk
- New Relic
- Background in:
- SaaS
- IT services
- technical customer support
Tools & Platforms
- Zendesk
- Jira Service Desk
- ServiceNow
- Freshdesk
- Datadog
- Splunk
- New Relic
- SaaS & cloud-based platforms
What a Typical Day Looks Like
- Review support queues and prioritize urgent tickets
- Troubleshoot SaaS and technical support requests
- Resolve customer and internal system issues
- Escalate complex problems with detailed documentation
- Update FAQs and support documentation
- Collaborate with engineering and product teams on bugs and improvements
- Monitor support metrics and identify recurring issues
In short:
You are the first line of technical support - helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.
Key Metrics for Success (KPIs)
- First Response Time (FRT) within SLA
- First Contact Resolution (FCR) rate
- Reduced Average Resolution Time (ART)
- Customer Satisfaction (CSAT) scores
- Reduced recurring ticket volume
- Consistently updated documentation and knowledge base quality
Why This Role Stands Out
- Exposure to modern SaaS and support environments
- Opportunity to work with:
- support systems
- monitoring tools
- cloud platforms
- technical troubleshooting workflows
- Strong growth path into:
- Tier 2 Support
- Systems Administration
- DevOps
- Customer Success Engineering
- Remote flexibility with collaborative technical teams
- Opportunity to improve systems, documentation, and support operations
Interview Process
- Initial Phone Screen
- Video Interview with Pavago Recruiter
- Practical Troubleshooting Exercise
- Client Interview with Support / Engineering Leadership
- Offer & Background Verification
Apply Now
If you:
- enjoy solving technical problems
- thrive in customer-facing support environments
- communicate clearly under pressure
- want hands-on experience with SaaS and technical systems
this is a strong opportunity to grow within technical support and modern SaaS operations.