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Union Supply Group

Union Supply Group Since its founding in 1991, Union Supply Group has grown into the most innovative and price-sensitive supplier of commissary goods and services. Union Supply provides food, apparel, footwear, electronics, and personal-care products to State, Federal, and County correctional institutions nationwide.

Work with a team culture of respect, career growth, job security, and competitive compensation! We strive for a positive environment where everyone can grow and learn at every step of their journey. With Union Supply Group you will know you will be entrusted with making a great impact on the organization.

Union Supply Group is hiring Call Center Representatives for our Call Center in Dallas, TX. This position is a combination of customer service and "heavy" order processing. To qualify for this position, must have exceptional customer service skills/experience.

This is not a remote/work-from-home position.

The Call Center Representative is responsible for taking inbound calls, and heavy orders processing, providing status on orders and providing customer service assistance to English and Spanish-speaking customers.

The possibilities for growth within Union Supply Group as endless, join our team and find out!

Essential Tasks:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Ensure customer satisfaction and provide professional customer support.
• Process customer orders and process payments.
• Encourage customers to purchase additional products.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ability to understand customers’ needs with strong objection/response handling.
• Acknowledging and resolving customer complaints.

We offer:

• Career advancement. We continuously strive to upskill our employees and offer internal employees the opportunity to thrive and grow within the company.
• Training & New skills.  You’ll learn. The opportunities are limitless. You will be given the opportunity to learn beyond your expertise and cross-train to allow you to expand your knowledge base.
• Team environment. At Union Supply Group, we are a Team. It isn’t uncommon to work on small or large teams where everyone supports each other.

Benefits Continued:

• Competitive wage
• Team environment
• Good Work-Life Balance
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Paid Time Off (PTO)
• Holiday pay opportunities
• Birthday PTO
• On-the-job training and skills development
• Employee Assistance Program

Position Qualifications & Education Requirements:

• 6 months to 1-year Customer Service Experience REQUIRED (Call Center or Phone Customer Service Preferred).
• Order processing experience is required.
• High School Diploma (or GED or High School Equivalence Certificate).
• Comfortable using computers.
• Ability to stay calm with stressed or upset customers.

Equal Employment Opportunity Policy

Union Supply Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.