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Manager Nintendo Customer Service Jobs (NOW HIRING)

Nintendo

Program Manager (Nintendo Stores)

Redmond, WA · On-site

Nintendo of America About Nintendo of America : From the launch of the Nintendo Entertainment ... Strong organizational, presentation, and customer service skills with the ability to lead without ...

Nintendo

CONTRACT - Translator (Japanese)

Redmond, WA · On-site

$30 - $45/hr

Nintendo of America About Nintendo of America : From the launch of the Nintendo Entertainment ... Provides excellent customer service to internal and external contacts. * The scope of the job may ...

Nintendo

CONTRACT - Sr Systems Engineer (NTD)

Redmond, WA · On-site

$67.74 - $121.92/hr

Nintendo Technology Development The worldwide pioneer in the creation of interactive entertainment ... Manage system performance, monitoring, backups, and troubleshooting. * Ensure system security by ...

Nintendo

Sustainability Specialist

Redmond, WA · On-site

$39.42 - $63.08/hr

Nintendo of America About Nintendo of America : From the launch of the Nintendo Entertainment ... We are an equal opportunity employer offering a welcoming and inclusive environment in service to ...

Nintendo

Allocation Analyst

Redmond, WA

Nintendo of America About Nintendo of America : From the launch of the Nintendo Entertainment ... This role manages initial launch, replenishment, clearance, and bin inventory decisions at the ...

Nintendo

Supply Chain Analyst

Redmond, WA · Hybrid

Nintendo of America About Nintendo of America : From the launch of the Nintendo Entertainment ... Identify and deliver regular, actionable business and customer insights to business teams, NOA ...

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How much do manager nintendo customer service jobs pay per year?

As of Jun 30, 2026, the average yearly pay for manager nintendo customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

Is it hard to get hired by Nintendo?

For a Manager Nintendo Customer Service role, hiring can be competitive due to the company's reputation and the specialized nature of customer support. Candidates typically need relevant experience, strong communication skills, and familiarity with Nintendo products, with the hiring process often involving multiple interviews and assessments.

Can you work remotely for Nintendo?

For a Manager Nintendo Customer Service role, remote work options depend on the company's policies and the specific position. Some customer service roles may offer remote or hybrid work arrangements, especially if the job involves managing teams or handling customer inquiries via phone or online platforms. Candidates should review the job listing or contact Nintendo's HR department for detailed information about remote work possibilities for this role.

How much do Nintendo employees get paid?

Nintendo customer service managers typically earn an average salary ranging from $40,000 to $60,000 annually, depending on experience and location. Compensation may include benefits such as health insurance and paid time off, and the role often requires strong communication and problem-solving skills.

What is the difference between Manager Nintendo Customer Service vs Customer Support Supervisor?

AspectManager Nintendo Customer ServiceCustomer Support Supervisor
CredentialsExperience in customer service, leadership skills, possibly management certificationsCustomer service experience, supervisory skills, leadership training
Work EnvironmentCorporate office or call center within gaming industryCall centers, retail stores, or corporate support teams
Employer & IndustryNintendo, gaming and entertainment industryVarious companies across retail, tech, and gaming sectors
Search & Comparison IntentUnderstanding managerial roles in Nintendo customer supportComparing supervisory roles in customer service teams

The Manager Nintendo Customer Service oversees customer support teams within Nintendo, focusing on strategic management, team leadership, and ensuring customer satisfaction. In contrast, a Customer Support Supervisor typically manages daily operations of support staff, handling escalations and team performance. Both roles require customer service experience and leadership skills, but the manager position involves higher-level planning and decision-making within Nintendo's gaming industry environment.

What does Nintendo customer service do?

A Manager in Nintendo Customer Service oversees support operations, ensuring customer inquiries and issues are resolved efficiently. They handle escalations, train staff, and use tools like CRM systems to maintain high service standards in a fast-paced environment.
What cities are hiring for Manager Nintendo Customer Service jobs? Cities with the most Manager Nintendo Customer Service job openings:
What are the most commonly searched types of Nintendo Customer Service jobs? The most popular types of Nintendo Customer Service jobs are:
What states have the most Manager Nintendo Customer Service jobs? States with the most job openings for Manager Nintendo Customer Service jobs include:
Manager Nintendo Customer Service jobs near you
Program Manager (Nintendo Stores)

Program Manager (Nintendo Stores)

Nintendo

Redmond, WA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Manages all project phases and related resources for identified projects across multiple departments and divisions using project methodology best practices.

  • Defines program roadmaps, sets objectives, and manages the end-to-end lifecycle of initiatives, including retail readiness and store improvements.

  • Collaborates with functional, operational, and technical teams for development of programs to support physical stores.

Nintendo rating

8.2

Company rating: 8.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

83rd of 202 rated software companies

Job description

Nintendo of America
About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.
We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/.
SUMMARY:
The Nintendo stores department is Nintendo of America's DTC channel for physical store activations. Department supports the two current public locations (New York and San Francisco), the employee store and the occasional pop-up shop experiences. This role oversees and manages projects and programs that support business operations and technical systems for the Nintendo physical retail stores to drive DTC initiatives that deliver consumer-centric solutions, incremental value, and brand experience. The role also includes direct corporate support for the business operations.
DESCRIPTION OF DUTIES
  • Manages all project phases and related project resources for identified projects across multiple departments and divisions by using best practices in project methodology, ensuring project implementations are on time, on budget, and of high quality.
  • Manages day-to-day logistics of assigned projects, scope and associated tasks.
  • Works with leaders to plan and schedule project deliverables, goals, and milestones for complex department, company and global projects.
  • Performs or supports the execution of standardized project processes and methodologies.
  • Identifies, analyses, defines, and coordinates stakeholder needs and translates them into functional requirements.
  • Establishes, communicates, and manages appropriate project scope change management procedures.
  • Creates, updates, and maintains all documentation related to the projects including charters, work plans, timelines, issue/risk logs and budgets.
  • Conducts comparison processes to identify and develop process improvements; provides recommendations on next steps and manages deliverables.
  • Identifies and facilitates systematic improvements through project management best practices.
  • Provides subject matter expertise, guidance and PM design support.
  • Defines program roadmaps, sets objectives, and manages the end-to-end lifecycle of initiatives, including retail readiness and store improvements
  • Oversees and reviews requirements, business process models and recommendations related to proposed solutions
  • Collaborates with functional, operational and technical teams for development of programs to support physical stores.
  • Leads various activities to support Nintendo stores technology including system integration and user acceptance testing
  • Collects requests and prepares system requirements for technical teams to create bug fixes and enhancements
  • Supports plan development and management for retail activations including Pop-up store experiences.
  • Develops and maintains store operations policy, procedural and training documentation

SUMMARY OF REQUIREMENTS
  • Minimum of eight to ten (8-10) years of related experience. Retail/DTC industry a plus
  • Experience with solving complex issues where analysis of business, industry or data requires an in-depth evaluation of variable factors.
  • Demonstrated ability to execute operational strategic programs to support DTC operations, customer experience, and store performance targets.
  • Professional experience with a full understanding of project management methodologies; resolving a wide range of corporate and global issues in creative ways.
  • Strong organizational, presentation, and customer service skills with the ability to lead without authority.
  • Experience with solving complex issues where analysis of corporate and/or global situations or data requires an in-depth evaluation of variable factors.
  • Demonstrates mastery of handling complex cultural situations and project alignment with competing goals and ambiguities.
  • Advanced skills in MS Office and online project management tools (SmartSheet, SharePoint, Jira/Confluence, etc).
  • Requires specialized depth and/or breadth of expertise in own job family or field.
  • Formal Project Management certification (CAPM, PMI, PMP, CSM, etc..) or equivalent preferred.
  • Bachelor's degree in Project Management/Business or a related field, or equivalent.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.
This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.
This position includes the base pay range listed below, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.
Pay Range:
$120,900-$217,650 USD

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