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Manager Nintendo Customer Service Jobs (NOW HIRING)

Nintendo

Retail & Digital Strategy Manager

Redmond, WA · On-site

$120K - $217K/yr

We are an equal opportunity employer offering a welcoming and inclusive environment in service to ... Nintendo's offerings including effective merchandising, promotional strategies, and customer ...

Nintendo

Manager, Payments

Redmond, WA · Hybrid

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ... We are an equal opportunity employer offering a welcoming and inclusive environment in service to ...

Nintendo

Brand Ambassador - Milwaukee, WI

Milwaukee, WI · On-site

$23.06 - $32.29/hr

... customer service and display support to retail stores within a territory. Serves as a Nintendo ... Assesses priorities and manages tasks and/or schedule according to what is encountered in each ...

Nintendo

Sr Manager, Revenue & Cost Accounting

Redmond, WA · On-site

$145K - $261K/yr

Nintendo of America About Nintendo of America : From the launch of the Nintendo Entertainment ... We are an equal opportunity employer offering a welcoming and inclusive environment in service to ...

Nintendo

Manager, Talent Management

Redmond, WA · On-site

... service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at MANAGER-TALENT DEVELOPMENT ...

Nintendo

Sr Manager, Central Communications

Redmond, WA · On-site

$145K - $261K/yr

Nintendo of America About Nintendo of America : From the launch of the Nintendo Entertainment ... We are an equal opportunity employer offering a welcoming and inclusive environment in service to ...

Nintendo

CONTRACT - Sr Engineer, Kubernetes (NTD)

Redmond, WA · On-site

$145K - $187K/yr

Nintendo Technology Development The worldwide pioneer in the creation of interactive entertainment ... Experience with managing Kubernetes application & service deployment with tools such as ArgoCD ...

Nintendo

Sr Engineer, IT Security (NTD)

Redmond, WA · On-site

$128K - $175K/yr

... Nintendo of America Inc. (NOA) to deliver reliable, compliant, and auditable services with measurable outcomes. DESCRIPTION OF DUTIES * M365 Tenant, Identity & Access Management * Implement and ...

Nintendo

Engineer, Networking (NTD)

Redmond, WA · On-site

... and Nintendo of America Inc. (NOA) to deliver reliable, compliant, and auditable services with measurable outcomes. DESCRIPTION OF DUTIES • Configure, manage, and maintain Palo Alto Networks ...

Nintendo

Associate Supply Chain Analyst

Redmond, WA · Hybrid

Nintendo of America About Nintendo of America : From the launch of the Nintendo Entertainment ... Manage procedural responsibilities such as management of existing suites of automated reports.

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How much do manager nintendo customer service jobs pay per year?

As of Aug 10, 2026, the average yearly pay for manager nintendo customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Nintendo Customer Service vs Customer Support Supervisor?

AspectManager Nintendo Customer ServiceCustomer Support Supervisor
CredentialsExperience in customer service, leadership skills, possibly management certificationsCustomer service experience, supervisory skills, leadership training
Work EnvironmentCorporate office or call center within gaming industryCall centers, retail stores, or corporate support teams
Employer & IndustryNintendo, gaming and entertainment industryVarious companies across retail, tech, and gaming sectors
Search & Comparison IntentUnderstanding managerial roles in Nintendo customer supportComparing supervisory roles in customer service teams

The Manager Nintendo Customer Service oversees customer support teams within Nintendo, focusing on strategic management, team leadership, and ensuring customer satisfaction. In contrast, a Customer Support Supervisor typically manages daily operations of support staff, handling escalations and team performance. Both roles require customer service experience and leadership skills, but the manager position involves higher-level planning and decision-making within Nintendo's gaming industry environment.

What cities are hiring for Manager Nintendo Customer Service jobs? Cities with the most Manager Nintendo Customer Service job openings:
What are the most commonly searched types of Nintendo Customer Service jobs? The most popular types of Nintendo Customer Service jobs are:
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Manager Nintendo Customer Service jobs near you

Manager, eShop - Publisher Developer Relations

Nintendo

Redmond, WA • On-site

$120K - $217K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Nintendo rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

153rd of 242 rated software companies

Job description

Nintendo of America
About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.
We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/.
DESCRIPTION OF DUTIES
  • Plans and aligns with leadership on strategic direction of digital operations business.
  • Defines and ensures operational best practices to ensure quality customer experience for all digital initiatives.
  • Leads the strategy for day-to-day games release operations for Nintendo eShop including tracking, planning, and execution.
  • Manages and drives deliverables for content management tools with Nintendo Company Limited (NCL) counterparts and system development teams.
  • Communicates across internal and external project team members, stakeholders and NCL.
  • Provides overall direction and manages the team to maximize productivity, optimize workflows, and ensure timely releases.
  • Establish and manage goals, objectives and metrics for the function and team.
  • Develop team members to execute on their line of business independently.
  • Develops and drives QA protocols and product release process for all content released in eShop.
  • Manages backend and setup processes for product and feature launches.
  • Ensures issues are identified, tracked, reported and resolved in timely manner including root cause analysis.
  • Ensures the quality of deliverables conforms to Nintendo of America (NOA) standards (legal, tax, finance, etc.).

SUMMARY OF REQUIREMENTS
  • 6 years of digital operations experience.
  • 1-2 years of management experience.
  • Ability to work with, present to and influence senior leadership.
  • Excellent English/Japanese bilingual skills (verbal and written) for bilingual positions.
  • Experience with cross-functional teams and strategic planning processes.
  • Strong Microsoft Office proficiency, including Excel and PowerPoint.
  • Experience with standard analytics tools and packages, such as Google Analytics or Tableau.
  • Video Games industry experience a plus.
  • Bilingual abilities in Japanese is a plus
  • Familiarity with Japanese business practices preferred
  • Undergraduate degree in a related field, or equivalent experience.
  • PMP certification desired.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.
This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.
This position includes the base pay range listed below, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.
Pay Range:
$120,900-$217,650 USD

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