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Nintendo Customer Service Jobs (NOW HIRING)

Nintendo

Brand Ambassador - Milwaukee, WI

Milwaukee, WI · On-site

$23.06 - $32.29/hr

Provides merchandising service, product education, product demonstration, customer service and display support to retail stores within a territory. Serves as a Nintendo Brand Ambassador (NBA) for ...

Nintendo

CONTRACT - Translator (Japanese)

Redmond, WA · On-site +1

$24.75 - $32.50/hr

Nintendo of America About Nintendo of America : From the launch of the Nintendo Entertainment ... Provides excellent customer service to internal and external contacts. * The scope of the job may ...

Nintendo

CONTRACT - Translator (Japanese)

Redmond, WA · On-site

$30 - $45/hr

Nintendo of America About Nintendo of America : From the launch of the Nintendo Entertainment ... Provides excellent customer service to internal and external contacts. * The scope of the job may ...

Nintendo

Sr UX Writer

Redmond, WA · On-site +1

Nintendo of America About Nintendo of America : From the launch of the Nintendo Entertainment ... This position is part of the Consumer Services team and is responsible for writing thoughtful, user ...

Nintendo

IT Project Manager - Salesforce

Redmond, WA · On-site

$120K - $217K/yr

... customer relationships within all organizational levels of Nintendo and ensures seamless ... services meet Nintendo standards. * Ensuring that team produces work that adheres to Salesforce ...

Nintendo

Retail & Digital Strategy Manager

Redmond, WA · On-site

$120K - $217K/yr

We are an equal opportunity employer offering a welcoming and inclusive environment in service to ... Nintendo's offerings including effective merchandising, promotional strategies, and customer ...

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Nintendo Customer Service information

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How much do nintendo customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for nintendo customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a typical day look like for a Nintendo Customer Service representative?

A typical day in Nintendo Customer Service involves responding to customer inquiries via phone, email, or chat, addressing issues ranging from technical support for Nintendo devices to explaining warranty policies or digital account concerns. You may also collaborate with team members to resolve complex issues and escalate cases when needed. Regular training sessions and team meetings help you stay updated on new products and procedures. Representatives work closely with technical support teams and product specialists to deliver fast, effective solutions and maintain Nintendo's high standards of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Nintendo Customer Service position, and why are they important?

To excel as a Nintendo Customer Service representative, you need strong problem-solving abilities, product knowledge, and experience in customer support or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and console troubleshooting tools is typically expected. Excellent communication, patience, and a genuine enthusiasm for gaming help set top candidates apart. These skills ensure effective assistance to customers, resulting in positive experiences and brand loyalty.

What is a Nintendo Customer Service?

A Nintendo Customer Service job involves assisting customers with inquiries, troubleshooting issues related to Nintendo products, and providing support for accounts, purchases, and technical concerns. Representatives communicate via phone, email, or chat to resolve customer concerns effectively. This role requires strong communication skills, product knowledge, and a customer-focused attitude to ensure a positive experience for Nintendo users.

More about Nintendo Customer Service jobs
What cities are hiring for Nintendo Customer Service jobs? Cities with the most Nintendo Customer Service job openings:
What are the most commonly searched types of Nintendo Customer Service jobs? The most popular types of Nintendo Customer Service jobs are:
What states have the most Nintendo Customer Service jobs? States with the most job openings for Nintendo Customer Service jobs include:
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Nintendo Customer Service jobs near you
Infographic showing various Nintendo Customer Service job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, 15% Part Time, and 8% Temporary. Highlights an 85% In-person, and 15% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CONTRACT - Assoc CRM Marketing Analyst (Switch News)

Nintendo

Redmond, WA • Hybrid

Contractor

Posted 23 days ago

Nintendo rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

153rd of 242 rated software companies

Job description

Nintendo of America

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.Based in Redmond, Wash.,

Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/. 

SUMMARY:
This role is part of the Digital Marketing department at Nintendo of America (NOA), supporting Switch News marketing efforts on device for Switch/Switch 2. Manages the creative production and approval processes for various Switch News marketing campaigns from project plan confirmation to file hand off. This is a 6-month contract position.

DESCRIPTION OF DUTIES

  • Drive the execution of one-off and automated, targeted and personalized Switch News content to engage Nintendo customers beyond purchase.
  • Execute creative updates based on feedback from business stakeholders
  • Author creative briefs that lay out direction for designers, copywriters and vendors about the key campaign message & strategies created by Switch News team.
  • Shephard projects, including requests to send surveys, through multiple rounds of creative approvals and reviews by internal and external stakeholders.
  • Review accuracy of customer-facing details in content Switch News marketing articles.
  • Ensure all assigned projects are delivered on time, within scope and within budget.
  • Coordinate with internal resources and third parties/vendors to ensure execution of campaigns.
  • Implement A/B testing procedures on campaigns as directed by Switch News team.
  • Contributes to monthly recaps and relays the output, recommendations and results to supervisor and management.
  • Work extensively with Digital Marketing peers to ensure that the development of campaigns and targeting specs within the CMS tool are built to campaign specifications.
  • Create and maintain comprehensive sets of campaign documentation repositories.
  • Ensure campaigns comply with COPPA, ESRB, and SPAM regulations at time of deployment.

SUMMARY OF REQUIREMENTS

  • Minimum 3 years of experience in digital marketing
  • Exceptional project management and organizational skills, with an unparalleled attention to detail
  • Passion for video games or Nintendo a plus.
  • Self-motivated individual with reliable means of staying organized and on schedule.
  • Excellent interpersonal skills; able to effectively work cross-functionally with strong verbal and written communication skills; experience working with external vendors preferred.
  • Proficiency with Content Management Systems (CMS) required.
  • Experience with A/B testing or content QA a plus
  • Experience with email marketing/push notification CRM a plus
  • Experience with marketing project management and ticketing tools such as Wrike or Opal a plus
  • Undergraduate degree in a related field, or equivalent experience.

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time. 

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