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Nintendo Customer Service Jobs (NOW HIRING)

Nintendo

Ambassador - Nintendo REDMOND

Redmond, WA

$47K - $53K/yr

Professionally represents Nintendo while providing outstanding customer service and customer education of Nintendo products. Contributes to a high energy, fast-paced environment that provides ...

New

Nintendo

Ambassador - Nintendo REDMOND

Redmond, WA · On-site

$24.42 - $34.16/hr

Professionally represents Nintendo while providing outstanding customer service and customer education of Nintendo products. Contributes to a high energy, fast-paced environment that provides ...

Nintendo

IT Project Manager - Salesforce

Redmond, WA · On-site

$120K - $217K/yr

... customer relationships within all organizational levels of Nintendo and ensures seamless ... services meet Nintendo standards. * Ensuring that team produces work that adheres to Salesforce ...

Nintendo

Sr UX Writer

Redmond, WA · On-site +1

Nintendo of America About Nintendo of America : From the launch of the Nintendo Entertainment ... This position is part of the Consumer Services team and is responsible for writing thoughtful, user ...

Nintendo

CONTRACT - Gameplay Software Engineer

Redmond, WA · On-site

$53 - $79/hr

Nintendo Software Technology Corporation Nintendo Software Technology Corporation, based in Redmond ... We offer a welcoming and inclusive environment in service to one another, our products, the diverse ...

Nintendo

Retail & Digital Strategy Manager

Redmond, WA · Hybrid

$63K - $80K/yr

We are an equal opportunity employer offering a welcoming and inclusive environment in service to ... Nintendo's offerings including effective merchandising, promotional strategies, and customer ...

Nintendo

Retail & Digital Strategy Manager

Redmond, WA · On-site

$120K - $217K/yr

We are an equal opportunity employer offering a welcoming and inclusive environment in service to ... Nintendo's offerings including effective merchandising, promotional strategies, and customer ...

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Nintendo Customer Service information

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How much do nintendo customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for nintendo customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Nintendo Customer Service?

A Nintendo Customer Service job involves assisting customers with inquiries, troubleshooting issues related to Nintendo products, and providing support for accounts, purchases, and technical concerns. Representatives communicate via phone, email, or chat to resolve customer concerns effectively. This role requires strong communication skills, product knowledge, and a customer-focused attitude to ensure a positive experience for Nintendo users.

What does a typical day look like for a Nintendo Customer Service representative?

A typical day in Nintendo Customer Service involves responding to customer inquiries via phone, email, or chat, addressing issues ranging from technical support for Nintendo devices to explaining warranty policies or digital account concerns. You may also collaborate with team members to resolve complex issues and escalate cases when needed. Regular training sessions and team meetings help you stay updated on new products and procedures. Representatives work closely with technical support teams and product specialists to deliver fast, effective solutions and maintain Nintendo's high standards of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Nintendo Customer Service position, and why are they important?

To excel as a Nintendo Customer Service representative, you need strong problem-solving abilities, product knowledge, and experience in customer support or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and console troubleshooting tools is typically expected. Excellent communication, patience, and a genuine enthusiasm for gaming help set top candidates apart. These skills ensure effective assistance to customers, resulting in positive experiences and brand loyalty.

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Nintendo Customer Service jobs near you
Infographic showing various Nintendo Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Ambassador - Nintendo REDMOND

Redmond, WA

Nintendo
Arts, Entertainment, and Recreation • 5 - 10K employees

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

158th of 246 rated software companies

Good employer

Paid breaks

Respectful managers

Learn more about Nintendoexternal

$47K - $53K/yr

Full-time

Posted 3 days ago

New

Job description

Nintendo of America

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/. 

SUMMARY:
Professionally represents Nintendo while providing outstanding customer service and customer education of Nintendo products. Contributes to a high energy, fast-paced environment that provides customers with a unique and memorable Nintendo experience.

DESCRIPTION OF DUTIES

  • Supports training of new and existing team members including onboarding, sales floor operations, point of sales operations, and cycle count procedures.
  • Identifies and communicates opportunities to improve customer service and drive store traffic.
  • Engages in a secondary specialty in support of the store's business needs.
  • Responsible for assisting with sales floor operations for short periods of time including meal breaks, customer interactions, and general customer issues.
  • Proactively engages and assists customers by providing information, product demonstrations, and resolving customer issues.
  • Cross-sells merchandise, recommending products to anticipate and meet customer needs.
  • Promptly and accurately processes all point of sale transactions.
  • Performs Greeter duties including welcoming guests upon entry/exit and addressing customer needs.
  • Restocks the sales floor and as needed, performs back of house duties including merchandise tagging, restocking, and organization.
  • Supports a clean, visually stimulating environment by performing daily cleaning duties as outlined in the store checklist and maintaining store displays.
  • Supports daily accurate record keeping through focused cycle count procedures and product counts.
  • Engages in consistent communication with others to strengthen teamwork, in addition to providing suggestions and feedback for continuous improvement while maintaining a positive attitude.
  • Assists with product events including line management, product demonstrations, and sales processing.
  • Occasionally represents Nintendo at off-site consumer events.

SUMMARY OF REQUIREMENTS

  • Minimum of 2 years' retail experience, preferably at a high volume or flagship location.
  • Ability and willingness to develop game knowledge and experience.
  • Ability to perform routine display repair/maintenance.
  • Accurate cash and inventory control experience.
  • High school diploma or equivalent.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is on-site in Redmond, WA. 

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