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Houston, TX · Remote
$50K - $85K/yr
We're hiring a full-time remote support technician to own day-to-day M365 administration and ... About Texas Technology Group TTG is a managed IT services provider supporting small and mid-sized ...
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Be Seen First
Houston, TX · Remote
$50K - $85K/yr
We're hiring a full-time remote support technician to own day-to-day M365 administration and ... About Texas Technology Group TTG is a managed IT services provider supporting small and mid-sized ...
Wilmington, NC · On-site +1
$45K - $60K/yr
Onsite and Remote IT Support Technician Looking to join an incredible team of IT technicians in ... Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance
Wilmington, NC · On-site +1
$45K - $60K/yr
Onsite and Remote IT Support Technician Looking to join an incredible team of IT technicians in ... Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance
$42K - $55K/yr
This role is for an entry-level IT support person or administrator with strong customer service ... This is a full-time position that is fully remote. Applicants must be located in, or willing to ...
$42K - $55K/yr
This role is for an entry-level IT support person or administrator with strong customer service ... This is a full-time position that is fully remote. Applicants must be located in, or willing to ...
We are hiring a Remote IT Support Specialist to help our students and parents navigate any ... This is not an entry-level role. You can walk us through the systems you supported, the issues you ...
We are hiring a Remote IT Support Specialist to help our students and parents navigate any ... This is not an entry-level role. You can walk us through the systems you supported, the issues you ...
Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Mount Vernon, VA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Mount Vernon, VA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Amarillo, TX · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Amarillo, TX · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Austin, TX · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Austin, TX · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Baltimore, MD · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Baltimore, MD · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Dallas, TX · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Dallas, TX · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Bellevue, WA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Bellevue, WA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Boston, MA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Boston, MA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Akron, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
New
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Akron, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
New
Memphis, TN · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Memphis, TN · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Springfield, MO · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Springfield, MO · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Oklahoma City, OK · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Oklahoma City, OK · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Houston, TX · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Houston, TX · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Vancouver, WA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Vancouver, WA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Tacoma, WA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Tacoma, WA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
| Aspect | Full Time Entry Level Remote It Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic certifications like CompTIA A+ often preferred | Similar certifications, often required |
| Work Environment | Remote, home-based setup | Typically office or remote, depending on employer |
| Industry Usage | Common in IT support and tech companies | Widely used across various industries for user support |
| Search Intent | Looking for remote entry-level IT support roles | Searching for help desk roles, often entry-level |
Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting users. The main difference is that Full Time Entry Level Remote It Support emphasizes a remote, home-based position, while Help Desk Technician roles can be in-office or remote. Both require similar certifications and serve similar functions in supporting users and maintaining IT systems.
Cities with the most Full Time Entry Level Remote It Support job openings:
States with the most job openings for Full Time Entry Level Remote It Support jobs include:
The top searched job categories for Full Time Entry Level Remote It Support jobs are:
Houston, TX • Remote
$50K - $85K/yr
Full-time
Posted 25 days ago
Our clients run their businesses on Microsoft 365, and they need someone who can keep it running well.
We’re hiring a full-time remote support technician to own day-to-day M365 administration and frontline customer support — someone who knows the admin centers cold, communicates clearly with nontechnical users, and works our processes the same way every time.
About Texas Technology Group
TTG is a managed IT services provider supporting small and mid-sized businesses. We handle their Microsoft 365 environments, endpoints, and day-to-day IT support so they can focus on their work. Our clients count on us to be responsive, professional, and consistent — and that standard starts with the people on our support team.
About the role
Twelve months in, you’ll be the go-to person for everything Microsoft 365 across our client base: managing tenants, resolving user issues on the first touch, keeping documentation current, and helping clients get more value out of the tools they already pay for. You’ll work tickets end-to-end, follow our documented procedures and checklists closely, and communicate proactively so clients never wonder where things stand.
What you’ll do
• Administer client Microsoft 365 tenants — user and license management, Exchange Online, SharePoint, OneDrive, Teams, and security settings in Entra ID.
• Serve as the first point of contact for client support requests via phone, email, and remote tools, providing Tier 1/2 troubleshooting for M365, Windows 10/11, and common business applications.
• Use NinjaOne (our RMM platform) for endpoint monitoring, patching, and remote support.
• Manage support tickets from first contact through resolution, with clear documentation at every step and escalation when appropriate.
• Follow established procedures, runbooks, and checklists precisely — and flag gaps so we can improve them.
• Communicate with clients in plain, patient, professional language, keeping them informed until the issue is fully resolved.
What we’re looking for
Required:
• 2+ years providing technical support in an IT services, help desk, or managed services (MSP) environment.
• Hands-on experience administering Microsoft 365 — admin center, Exchange Online, and user/license management (not just using Office apps).
• Strong Windows 10/11 troubleshooting skills.
• Excellent written and verbal communication with non-technical users.
• A process-driven working style: you follow instructions and documented procedures carefully, document your work thoroughly, and ask questions rather than guess.
• Self-managed and dependable in a fully remote role, with reliable high-speed internet and a quiet workspace.
Nice to have:
• Microsoft certifications (MS-900, MS-102, MD-102) or CompTIA A+ / Network+.
• Experience with NinjaOne or another RMM platform (ConnectWise Automate, Datto, N-able).
• Experience with Intune / endpoint management and basic networking (DNS, DHCP, VPN, Wi-Fi).
• Prior MSP experience supporting multiple client environments.
