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Full Time Entry Level Remote It Support Jobs in Michigan

World Renew

IT Support Specialist

Byron Center, MI · On-site +1

$68K - $76K/yr

Information Systems Director Status: Full-Time (36 hours/week) Location: Hybrid - Byron Center ... Support employees across multiple countries, offices, and time zones, including remote and low ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26.50/hr

Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM ... Employees are eligible for a variety of health and welfare benefits based on their Full-time or ...

Artech Information System LLC

Deskside Support

Southfield, MI · Remote

$18.50 - $23.50/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to ...

CFS

IT Business Systems Analyst

Three Rivers, MI · On-site +1

$70K - $80K/yr

Financial Services Salary: $70,000 - $80,000 Employment Type: Full-Time What Makes This Opportunity ... Support business applications and system improvement initiatives * Build automation solutions using ...

CSAA

Job Title IT Systems Analyst III - Customer Data Hub (Data & Analytics) - Remote Requisition Number ... Support platform modernization and data enablement initiatives , including adopting cloud-based ...

Lorven Technologies

OpCon Admin - Remote

Southfield, MI · On-site +1

... Full Time or Contract * Bachelor's degree preferably in Computer Science, Information technology ... Experience supporting batch operations on Linux/UNIX platforms. * Ability to read and troubleshoot ...

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Full Time Entry Level Remote It Support information

What are the key skills and qualifications needed to thrive as a Full Time Entry Level Remote IT Support professional, and why are they important?

To thrive as a Full Time Entry Level Remote IT Support professional, you need a basic understanding of computer systems, troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and help desk software is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for maintaining smooth IT operations and delivering quality remote support to end-users.

What are some common challenges faced by entry-level remote IT support professionals, and how can they be addressed?

Entry-level remote IT support professionals often face challenges such as effectively troubleshooting issues without direct physical access to devices, managing clear communication with users of varying technical abilities, and handling multiple support tickets simultaneously. To address these challenges, it's important to develop strong remote diagnostic skills, utilize remote access tools efficiently, and maintain organized documentation of each case. Additionally, proactively asking clarifying questions and participating in regular team meetings can help improve communication and problem-solving abilities.

What is the difference between Full Time Entry Level Remote It Support vs Help Desk Technician?

AspectFull Time Entry Level Remote It SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required
Work EnvironmentRemote, home-based setupTypically office or remote, depending on employer
Industry UsageCommon in IT support and tech companiesWidely used across various industries for user support
Search IntentLooking for remote entry-level IT support rolesSearching for help desk roles, often entry-level

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting users. The main difference is that Full Time Entry Level Remote It Support emphasizes a remote, home-based position, while Help Desk Technician roles can be in-office or remote. Both require similar certifications and serve similar functions in supporting users and maintaining IT systems.

What is a Full Time Entry Level Remote IT Support job?

A Full Time Entry Level Remote IT Support job involves assisting users with technical issues related to computer hardware, software, networks, and other IT systems, all while working remotely. Individuals in this role provide troubleshooting, resolve basic technical problems, and escalate more complex issues to higher-level technicians. This position is ideal for those new to the IT field and looking to gain hands-on experience, as it typically requires basic computer knowledge and strong communication skills. Full-time remote roles offer the flexibility to work from home while still being part of a team that supports an organization’s technology needs.
What are popular job titles related to Full Time Entry Level Remote It Support jobs in Michigan? For Full Time Entry Level Remote It Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Full Time Entry Level Remote It Support jobs in Michigan look for? The top searched job categories for Full Time Entry Level Remote It Support jobs in Michigan are:
What cities in Michigan are hiring for Full Time Entry Level Remote It Support jobs? Cities in Michigan with the most Full Time Entry Level Remote It Support job openings:
Full Time Entry Level Remote It Support jobs near you
Infographic showing various Full Time Entry Level Remote It Support job openings in Michigan as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

IT Support Specialist

World Renew

Byron Center, MI • On-site, Remote

$68K - $76K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: IT Support Specialist
Department: Operations
Reports To: Information Systems Director
Status: Full-Time (36 hours/week)
Location: Hybrid - Byron Center, Michigan
Salary Level:K $68,347 - $76,890
PURPOSE:
The IT Support Specialist serves as the primary point of contact for technology support across World Renew's global operations. This role provides Level 1 and Level 2 technical support, manages end-user technology assets, delivers user training, maintains IT documentation, and contributes to secure, reliable, and mission-aligned technology services worldwide.
The IT Support Specialist partners with employees across multiple locations and time zones to resolve technology issues, improve service delivery, promote technology adoption, and support the effective use of systems and tools that enable World Renew's humanitarian mission.
We do not discriminate based on disability, culture, ethnicity, or gender, and welcome and encourage people from diverse backgrounds to apply.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Helpdesk Management & Technical Support
  • Provide Level 1 and Level 2 technical support through Microsoft Teams, email, phone, and the IT Service Management platform.
  • Serve as the primary point of contact for employees seeking assistance with technology-related issues.
  • Troubleshoot and resolve incidents involving Microsoft 365, Windows operating systems, hardware, software applications, mobile devices, collaboration tools, printers, and business applications.
  • Analyze technical issues, identify solutions, and resolve requests while ensuring a positive user experience.
  • Document user interactions, troubleshooting steps, resolutions, and follow-up activities within the IT service management system.
  • Communicate clearly and professionally throughout the support lifecycle.
  • Escalate complex technical issues while maintaining ownership through resolution.
  • Support employees across multiple countries, offices, and time zones, including remote and low-bandwidth environments.
  • Assist with employee onboarding and offboarding processes, including account provisioning, equipment setup, and technology access.

Technology Asset & Inventory Management
  • Maintain accurate inventory records for hardware, software licenses, mobile devices, peripherals, and other technology assets.
  • Track asset assignments, warranties, lifecycle management, replacements, and disposal activities.
  • Conduct periodic inventory audits and reconciliations to ensure asset accuracy and compliance.
  • Coordinate procurement, deployment, recovery, and refresh activities for end-user technology equipment.
  • Maintain documentation related to equipment assignment and technology resources.

User Training & Technology Adoption
  • Provide technology onboarding and ongoing support training for employees.
  • Deliver training related to Microsoft 365, cybersecurity awareness, collaboration platforms, and organizational technology systems.
  • Develop user guides, quick-reference materials, and self-service resources to improve technology adoption.
  • Support employees in effectively using technology tools to improve productivity and collaboration.

Documentation & Knowledge Management
  • Create, maintain, and improve technical documentation, procedures, and troubleshooting guides.
  • Develop and maintain IT knowledge base resources to support employee self-service.
  • Document recurring issues, root causes, solutions, and best practices.
  • Ensure documentation remains current and aligned with technology changes, policies, and procedures.

Security, Quality & Compliance
  • Follow established IT support, security, and documentation standards.
  • Support cybersecurity practices including multi-factor authentication (MFA), endpoint protection, access controls, and security awareness initiatives.
  • Protect confidential employee, organizational, partner, and beneficiary information.
  • Support compliance with organizational technology policies, ITIL practices, and cybersecurity standards.
  • Contribute to continuous improvement efforts that enhance IT service quality and security.

Collaboration & Continuous Improvement
  • Collaborate with global IT team members and vendors to improve technology services and user experience.
  • Identify recurring technology issues and recommend process improvements.
  • Participate in IT projects, system implementations, technology upgrades, and organizational initiatives.
  • Assist with testing, deployment, and adoption of new technology solutions.
  • Contribute recommendations that improve operational efficiency, security, and service delivery.

Additional Responsibilities
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES:
This position has no direct supervisory responsibilities.
The IT Support Specialist may provide functional support, guidance, and knowledge sharing to employees, vendors, consultants, or project team members related to technology services and initiatives.
KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
  • Able to respect and support the mission, vision, and values of World Renew.
  • Demonstrated commitment to Christ and ability to recognize this position as one that contributes to the work of His Kingdom.
  • Familiarity with the Reformed faith and tradition as practiced by the CRCNA.
  • Demonstrated commitment to contribute to and promote a work environment that values diversity, inclusion, and equity.
  • Committed to working toward gender equality, equity, and justice in all aspects of programming, plans, policies, and organizational structure.
  • Strong technical troubleshooting and problem-solving skills.
  • Strong knowledge of Microsoft 365 applications, Windows operating systems, hardware, and workplace technology solutions.
  • Experience supporting IT Service Management (ITSM) platforms and ticketing systems.
  • Ability to provide technical support in remote and low-bandwidth environments.
  • Knowledge of ITIL principles, cybersecurity practices, and technology service management.
  • Ability to explain technical concepts clearly to users with varying levels of technical knowledge.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Strong customer service mindset and commitment to supporting employees.
  • Excellent written and verbal communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Ability to work independently while collaborating effectively with a global team.
  • Demonstrated commitment to continuous learning and process improvement.

Preferred Certifications
  • ITIL Foundation Certification preferred.
  • Microsoft 365 certifications preferred.
  • CompTIA A+ or equivalent technical certifications preferred.
  • Additional cybersecurity or IT service management certifications preferred.

EDUCATION & EXPERIENCE:
  • Bachelor's degree in Computer Science, Information Technology, or related field required.
  • Minimum of 5-7 years of experience in Service Desk, Help Desk, Technical Support, or IT Operations roles.
  • Experience supporting geographically distributed users in a global organization required.
  • Experience working with IT Service Management (ITSM) platforms and ticketing systems required.
  • Experience supporting remote employees and international operations preferred.
  • Experience working in a mission-driven or humanitarian organization preferred.

LANGUAGE SKILLS
  • Fluency in English with strong verbal and written communication skills.
  • Ability to communicate technical information clearly and effectively with employees from diverse cultural and technical backgrounds.

Physical Demands & Work Environment
  • Primarily computer-based work; sitting for extended periods.
  • Occasional walking, standing, and handling of technology equipment.
  • May require occasional lifting and movement of computer equipment and peripherals.
  • No significant exposure to adverse environmental conditions.

Reasonable accommodations will be made for individuals with disabilities.
World Renew requires permanent work authorization at time of hire. With World Renew's commitment to Core Humanitarian Standard and Safeguarding responsibilities, as part of the recruitment process, a successful candidate can expect to go through a thorough background check. Please note that the tentative application deadline for this position will be EOD July 24, 2026, for External Applicants and Internal Applicants, closing date depending on application volume. We encourage all interested candidates to apply before this deadline as we move candidates through our hiring process on a continuous basis.

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