Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...
IT Support Technician Entry Level
$23 - $25/hr
IT Support Technician - Entry Level E-Commerce & Book Retail $23.00-$25.00 per hour Monday-Friday, 7:00am-3:30pm Columbus, Ohio (onsite) Temp to Hire Why You'll Love This Job: * A great landing spot ...
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IT Support Technician Entry Level
$23 - $25/hr
IT Support Technician - Entry Level E-Commerce & Book Retail $23.00-$25.00 per hour Monday-Friday, 7:00am-3:30pm Columbus, Ohio (onsite) Temp to Hire Why You'll Love This Job: * A great landing spot ...
IT Support Supervisor
Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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IT Support Supervisor
Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
IT Support Supervisor
Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Quick apply
IT Support Supervisor
Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to ... Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.
IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to ... Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.
IT Support Specialist
Dublin, OH · On-site
IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to ... Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.
IT Support Specialist
Dublin, OH · On-site
IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to ... Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.
IT Support Technician
Canal Winchester, OH · On-site
$50K - $62K/yr
Role Type: Full-Time, Non-Exempt Location: On site at 6085 Winchester Pike, Canal Winchester, OH ... Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with ...
IT Support Technician
Canal Winchester, OH · On-site
$50K - $62K/yr
Role Type: Full-Time, Non-Exempt Location: On site at 6085 Winchester Pike, Canal Winchester, OH ... Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with ...
IT Support Technician
Canal Winchester, OH · On-site
$50K - $62K/yr
Role Type: Full-Time, Non-Exempt Location: On site at6085 Winchester Pike, Canal Winchester, OH ... Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with ...
IT Support Technician
Canal Winchester, OH · On-site
$50K - $62K/yr
Role Type: Full-Time, Non-Exempt Location: On site at6085 Winchester Pike, Canal Winchester, OH ... Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with ...
IT Support Technician
$20.50 - $28/hr
Role Type: Full-Time, Non-Exempt Location: On site at 6085 Winchester Pike, Canal Winchester, OH ... Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with ...
IT Support Technician
$20.50 - $28/hr
Role Type: Full-Time, Non-Exempt Location: On site at 6085 Winchester Pike, Canal Winchester, OH ... Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with ...
IT Support Specialist
Dublin, OH · On-site
Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals ... Required Skills & Experience * 3-5 years of IT support experience (Level 1 and Level 2). * ...
IT Support Specialist
Dublin, OH · On-site
Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals ... Required Skills & Experience * 3-5 years of IT support experience (Level 1 and Level 2). * ...
IT Support Specialist
Dublin, OH · On-site
Provide hands-on and remote support for Windows desktops, laptops, mobile devices, and peripherals ... Required Skills & Experience * 3-5 years of IT support experience (Level 1 and Level 2). * ...
IT Support Specialist
Dublin, OH · On-site
Provide hands-on and remote support for Windows desktops, laptops, mobile devices, and peripherals ... Required Skills & Experience * 3-5 years of IT support experience (Level 1 and Level 2). * ...
Entry-Level IT Support Associate (B)
Lewis Center, OH · On-site
$32K - $37K/yr
Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc. * Follow ... For our full-time employees we offer an exceptional benefits package including three weeks of paid ...
Entry-Level IT Support Associate (B)
Lewis Center, OH · On-site
$32K - $37K/yr
Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc. * Follow ... For our full-time employees we offer an exceptional benefits package including three weeks of paid ...
Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc. * Follow ... For our full-time employees we offer an exceptional benefits package including three weeks of paid ...
Quick apply
Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc. * Follow ... For our full-time employees we offer an exceptional benefits package including three weeks of paid ...
Entry-Level IT Support Associate
Dublin, OH · On-site
$32K - $37K/yr
Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc. * Follow ... For our full-time employees we offer an exceptional benefits package including three weeks of paid ...
Entry-Level IT Support Associate
Dublin, OH · On-site
$32K - $37K/yr
Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc. * Follow ... For our full-time employees we offer an exceptional benefits package including three weeks of paid ...
Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc. * Follow ... For our full-time employees we offer an exceptional benefits package including three weeks of paid ...
Quick apply
Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc. * Follow ... For our full-time employees we offer an exceptional benefits package including three weeks of paid ...
IT Support
Columbus, OH · On-site
$24 - $25/hr
Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...
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IT Support
Columbus, OH · On-site
$24 - $25/hr
Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...
... for fulltime employees with potential for PTO buy back for unused time. * 12-year history of ... Network connectivity, copiers/printers, and remote access tools * User setup/maintenance and ...
... for fulltime employees with potential for PTO buy back for unused time. * 12-year history of ... Network connectivity, copiers/printers, and remote access tools * User setup/maintenance and ...
IT Support Specialist II
Columbus, OH · On-site
$60K - $65K/yr
... for fulltime employees with potential for PTO buy back for unused time. * 12-year history of ... Network connectivity, copiers/printers, and remote access tools * User setup/maintenance and ...
IT Support Specialist II
Columbus, OH · On-site
$60K - $65K/yr
... for fulltime employees with potential for PTO buy back for unused time. * 12-year history of ... Network connectivity, copiers/printers, and remote access tools * User setup/maintenance and ...
We're looking for a dependable IT Support Specialist to provide responsive technical support and ... Troubleshoot and resolve technical problems in person, by phone, and through remote assistance ...
Quick apply
We're looking for a dependable IT Support Specialist to provide responsive technical support and ... Troubleshoot and resolve technical problems in person, by phone, and through remote assistance ...
IT Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
Quick apply
IT Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
Full Time Entry Level Remote It Support information
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Job description
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally developed applications, and corporate systems and employees.
Job Responsibilities:
Providing exceptional service and solutions through to users of our customers IT Service Desk; working directly with users in a friendly, helpful way, including reaching out to them for resolution, building trust, and educating them in a way that addresses trends; and regional users are completely satisfied with IT support services
Answering inbound help desk calls, tickets and emails from corporate users, and resolving the majority of technical issues from the playbook
Supporting enterprise production support process for reporting, evaluating, resolving incidents
Leveraging Salesforce as a ticketing tool
Reviewing tools, calls, and reports to define trends of issues that can be resolved with people, process or systems
Reporting on metrics like call volume, call types, technical talk time
Contributing to improving the help desk process, and reducing trends to drive down overall incident volume
Serving as liaison to various departments within to provide assistance and access to information, or systems, when issues arise
Complete daily help desk checklist summarizing handoff tickets, policies and settlements
Lead specialists may also act as manager on call.
Requirements:
Strong customer service, organization, and communication skills
Strong process management skills
Ability to understand software, hardware, telephony and connectivity
Ability to acquire data
Ability to multi-task
Ability to focus on objectives while being detail-oriented
Ability to work independently
Strong problem-solving skills
Ability to work effectively with colleagues
Ability to listen effectively and communicate with candor and honesty
1-2 years in IT Support (Service Desk preferred and/or Deskside experience
Experience in supporting multi-site and/or supporting or deploying systems preferred
Experience using Service Desk ticketing system to track incidents/requests
Experience win Medium/large support environments
Certifications such as A+, HDI, ITIL, Network +, Microsoft certs helpful but required
Experience supporting: Windows OS, MacOS, VOIP Support, Hardware Troubleshooting/Support (Laptop, Desktop Peripherals), MFA, Active Directory, MS Office/Office 365 Support, Smartphone OS, Corporate LAN/WIFI Support