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Full Time Entry Level Remote It Support Jobs in Wisconsin

WPS

IT Asset Management Hardware Analyst

Madison, WI · On-site +1

$75K - $90K/yr

... and support the Configuration Management Database (CMDB). They oversee hardware and software ... Work Location We are open to remote work in the following approved states: Colorado, Florida ...

Wisconsin

IT Business Analyst II

Madison, WI · On-site +1

$80K/yr

As an IT Business Analyst II on the Electronic Research Administration (ERA) team, you will not just support research administration systems, you will own the intersection of technology, business ...

CSAA

Job Title IT Systems Analyst III - Customer Data Hub (Data & Analytics) - Remote Requisition Number ... Support platform modernization and data enablement initiatives , including adopting cloud-based ...

CSAA

Job Title IT Systems Analyst III - Customer Data Hub (Data & Analytics) - Remote Requisition Number ... Support platform modernization and data enablement initiatives , including adopting cloud-based ...

CSAA

Job Title IT Systems Analyst III - Customer Data Hub (Data & Analytics) - Remote Requisition Number ... Support platform modernization and data enablement initiatives , including adopting cloud-based ...

CSAA

Job Title IT Systems Analyst III - Customer Data Hub (Data & Analytics) - Remote Requisition Number ... Support platform modernization and data enablement initiatives , including adopting cloud-based ...

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All JobsIt Support JobsFull Time Entry Level Remote It Support JobsFull Time Entry Level Remote It Support Jobs in Wisconsin

Full Time Entry Level Remote It Support information

What are the key skills and qualifications needed to thrive as a full time entry level remote IT support professional?

To thrive as a Full Time Entry Level Remote IT Support professional, you need a basic understanding of computer systems, troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and help desk software is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for maintaining smooth IT operations and delivering quality remote support to end-users.

What are some common challenges faced by entry-level remote IT support professionals, and how can they be addressed?

Entry-level remote IT support professionals often face challenges such as effectively troubleshooting issues without direct physical access to devices, managing clear communication with users of varying technical abilities, and handling multiple support tickets simultaneously. To address these challenges, it's important to develop strong remote diagnostic skills, utilize remote access tools efficiently, and maintain organized documentation of each case. Additionally, proactively asking clarifying questions and participating in regular team meetings can help improve communication and problem-solving abilities.

What is the difference between Full Time Entry Level Remote It Support vs Help Desk Technician?

AspectFull Time Entry Level Remote It SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required
Work EnvironmentRemote, home-based setupTypically office or remote, depending on employer
Industry UsageCommon in IT support and tech companiesWidely used across various industries for user support
Search IntentLooking for remote entry-level IT support rolesSearching for help desk roles, often entry-level

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting users. The main difference is that Full Time Entry Level Remote It Support emphasizes a remote, home-based position, while Help Desk Technician roles can be in-office or remote. Both require similar certifications and serve similar functions in supporting users and maintaining IT systems.

What is a full time entry level remote IT support?

A Full Time Entry Level Remote IT Support job involves assisting users with technical issues related to computer hardware, software, networks, and other IT systems, all while working remotely. Individuals in this role provide troubleshooting, resolve basic technical problems, and escalate more complex issues to higher-level technicians. This position is ideal for those new to the IT field and looking to gain hands-on experience, as it typically requires basic computer knowledge and strong communication skills. Full-time remote roles offer the flexibility to work from home while still being part of a team that supports an organization’s technology needs.
What are popular job titles related to Full Time Entry Level Remote It Support jobs in Wisconsin? For Full Time Entry Level Remote It Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Full Time Entry Level Remote It Support jobs in Wisconsin look for? The top searched job categories for Full Time Entry Level Remote It Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Full Time Entry Level Remote It Support jobs? Cities in Wisconsin with the most Full Time Entry Level Remote It Support job openings:
Full Time Entry Level Remote It Support jobs near you
Infographic showing various Full Time Entry Level Remote It Support job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

IT Asset Management Hardware Analyst

WPS

Madison, WI • On-site, Remote

$75K - $90K/yr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

U.S. citizenship is required for this position due to Department of Defense restrictions.
Our ITAM Hardware Analyst serves as the primary Discovery and CMDB Administrator, responsible for ensuring the accuracy and integrity of IT infrastructure data. Our Analyst configures and maintains automated discovery tools, such as ServiceNow ITOM, to populate and support the Configuration Management Database (CMDB). They oversee hardware and software lifecycle data quality, supports ITIL processes, and tracks approved hardware models to uphold IT standards. Additionally, this position administers the application-layer maintenance of servers used by the ITAM Program, including ServiceNow Discovery Mid Servers. This ITAM Hardware Analyst provides teams with real-time inventory, portfolio, security, and compliance data essential to internal operations and government contract requirements.
Salary Range$75,000 ~ $90,000.The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience and may fall outside of this range.
Work Location
We are open to remote work in the following approved states:
Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin
Employees within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI, 53713) will be expected to be able to work in office 2 days a week on a regular basis.
How do I know this opportunity is right for me? If you:
  • Can administer and optimize ServiceNow Discovery and the CMDB, including configuring credentials, schedules, patterns, and sensors to ensure accurate and automated population of configuration data.
  • Like to manage IT asset lifecycles for hardware, support procurement research, track deployments, maintain inventory records, and oversee maintenance, retirement, and disposal documentation.
  • Have developed and maintained governance policies, data standards, asset owner training materials, and CI relationship mappings to maintain high accuracy and data integrity.
  • Enjoy managing system integrations between the CMDB, cloud platforms (AWS, Azure), and enterprise tools (i.e., SCCM, InTune, and Nutanix) to support reliable data flow and operational visibility.
  • Have developed and maintained reporting and auditing tools, including dashboards and compliance audits that monitor CMDB health, data completeness, and asset accuracy.
  • Would like to be accountable for the application layer of the ServiceNow Mid Servers and others related to the ITAM Program, including installation, patching, and maintenance of applications on devices and service accounts.
  • Like to participate in implementation and enhancement of ITAM tools and automation initiatives.
  • Have supported employee onboarding, transfers, and offboarding asset processes.

Minimum Qualifications
  • U.S. citizenship is required for this position due to Department of Defense restrictions.
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field or equivalent compensation of education and/or experience.
  • ITIL v4 Foundations OR CHAMP, CITAM certification.
  • 3 or more years of experience in IT Asset Management, IT Operations, Desktop Support or related field.
  • Demonstrated experience administering an Asset Management platform (i.e., ServiceNow Discovery / CMDB / HAM Pro).
  • Solid knowledge and understanding of IT Asset lifecycle management governance, tracking, and reporting from procurement through disposal.
  • Server administration experience, including application layer management involving firewalls, ports, protocols, security account management and patching/vulnerability management.
  • Basic knowledge and understanding of NIST 800-53, 800-171 or similar control requirements, System Inventory management best practices, governance and testing.
  • Strong communication skills with ability to explain technical concepts to non-technical customers/asset owners.
  • Strong analytical ability for managing data, forecasting budget impacts and interpreting contract terms of use.

Remote Work Requirements
  • High speed cable or fiber
  • Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net).
  • Please review Remote Worker FAQs for additional information.

Benefits
  • Remote and hybrid work options available
  • Performance bonus and/or merit increase opportunities
  • 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
  • Competitive paid time off
  • Health insurance, dental insurance, and telehealth services start DAY 1
  • Professional and Leadership Development Programs
  • Review additional benefits: (https://www.wpshealthsolutions.com/careers/)

Who We Are
WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.
Culture Drives Our Success
WPS' culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce-both current and future-to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.
We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition.
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This position may from time to time provide support to federal health care programs and other governmental or regulated industries. In accordance with law and/or contractual requirements, individuals in this role are or may be subject to all applicable federal regulations, agency contract requirements, and WPS internal policies, including but not limited to standards for data security, privacy, confidentiality, and program integrity. WPS and its personnel are subject to mandatory enhanced screening and background investigation prior to being granted access to information systems and/or sensitive data in order to safeguard regulated information and government resources that provide critical services.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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