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Remote Chat Support Jobs in Wisconsin (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Morley

Art Director (Remote - Wisconsin)

Milwaukee, WI · Remote

$119K - $125K/yr

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Art Director (Remote - Wisconsin)

Milwaukee, WI · On-site +1

$119K - $125K/yr

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

CSAA

Leads calibration efforts, supports onboarding and implementation activities for new TPAs, and ... chat features industry. * 6 years in an insurance and/or Quality Management environment or ...

CSAA

Leads calibration efforts, supports onboarding and implementation activities for new TPAs, and ... chat features industry. * 6 years in an insurance and/or Quality Management environment or ...

CSAA

Leads calibration efforts, supports onboarding and implementation activities for new TPAs, and ... chat features industry. * 6 years in an insurance and/or Quality Management environment or ...

ABC Legal Services

$15/hr

The Court Support team works with courts all throughout the country to ensure that upwards of 100 ... This position is remote but located in North Dakota. Key Responsibilities: * Reach out to courts on ...

ABC Legal Services

$15/hr

The Court Support team works with courts all throughout the country to ensure that upwards of 100 ... This position is remote but located in Montana. Key Responsibilities: * Reach out to courts on ...

Dream Voyages

Destination Travel Specialist

Madison, WI · Remote

Destination Travel Specialist - Remote We're looking for a Destination Travel Specialist to join ... Book seamless journeys via email, chat, and phone--transforming inquiries into confirmed trips with ...

Dream Voyages

Travel Booking Pro

Madison, WI · Remote

Travel Booking Pro - Remote We're seeking a passionate Travel Booking Pro to create unforgettable ... Book seamless journeys via email, chat, and phone--transforming inquiries into confirmed trips with ...

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All JobsRemote Chat Support JobsRemote Chat Support Jobs in Wisconsin

Remote Chat Support information

See Wisconsin salary details

$14

$26

$45

How much do remote chat support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for remote chat support in Wisconsin is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.65 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Wisconsin? The most popular types of Chat Support jobs in Wisconsin are:
What are popular job titles related to Remote Chat Support jobs in Wisconsin? For Remote Chat Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Wisconsin look for? The top searched job categories for Remote Chat Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Chat Support jobs? Cities in Wisconsin with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Aureon

La Crosse, WI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Aureon rating

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

200th of 204 rated it services

Job description

Job Responsibilities:

  • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?

  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

  • High school or equivalent

Required Skills:

  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

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