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Overnight Chat Support Jobs in Wisconsin (NOW HIRING)

Rice Lake

Customer Service Technician

Rice Lake, WI · On-site

$17 - $23/hr

... support to customers via telephone, email, and web chat. Position has a flexible work week which ... The position will also include occasional overnight travel. Key Responsibilities include: * Assists ...

BELLIN

RN | Nursing Services (Float)

Green Bay, WI · On-site

Straight PMs, straight overnights, or a day/overnight hybrid rotation. All will be every third ... Chat with Marissa Zorzin at marissa.zorzin@emplifyhealth.org * The Registered Nurse (RN) is ...

Bellin

RN | Nursing Services (Float)

Green Bay, WI · On-site

Straight PMs, straight overnights, or a day/overnight hybrid rotation. All will be every third ... Chat with Marissa Zorzin at marissa.zorzin@emplifyhealth.org * The Registered Nurse (RN) is ...

Bellin

RN | Ortho/Neuro

Green Bay, WI · On-site

Chat with Marissa Zorzin at marissa.zorzin@emplifyhealth.org. * The Registered Nurse (RN) is ... support when seeking opportunities for growth. 🧠 Innovative, Collaborative Environment ...

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Overnight Chat Support information

See Wisconsin salary details

$14

$26

$45

How much do overnight chat support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for overnight chat support in Wisconsin is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.65 per hour, depending on experience, location, and employer.

What is an overnight chat support?

An Overnight Chat Support job involves assisting customers through online chat during late-night hours. Responsibilities typically include responding to inquiries, troubleshooting issues, and providing information about products or services. This role requires strong typing skills, problem-solving abilities, and the ability to multitask efficiently. Since it takes place overnight, it often suits individuals who prefer working late hours or have flexible schedules.

What are the typical work schedules and expectations for overnight chat support?

Overnight Chat Support roles generally require working late evening, overnight, or early morning shifts, often including weekends and holidays, depending on the employer's customer service hours. During these shifts, you'll primarily handle customer inquiries via live chat, resolve technical or account issues, and document interactions in support systems. While you may work independently, you'll also collaborate with other team members or escalate complex issues as needed. Employers value strong self-management and reliability, as overnight staff ensure customers receive timely assistance outside of regular business hours.

What are the key skills and qualifications needed to thrive in the overnight chat support position?

To excel as an Overnight Chat Support, you need strong written communication, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer support ticketing systems, live chat platforms, and basic troubleshooting tools is often required. Exceptional patience, a calm demeanor, and the ability to work independently during late hours are standout soft skills. These qualities are crucial for providing timely, effective customer service during off-peak hours when support resources may be limited.

What are the most commonly searched types of Chat Support jobs in Wisconsin?

The most popular types of Chat Support jobs in Wisconsin are:

What are popular job titles related to Overnight Chat Support jobs in Wisconsin?

For Overnight Chat Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Overnight Chat Support jobs in Wisconsin look for?

The top searched job categories for Overnight Chat Support jobs in Wisconsin are:

What cities in Wisconsin are hiring for Overnight Chat Support jobs?

Cities in Wisconsin with the most Overnight Chat Support job openings:

Overnight Chat Support jobs near you
Infographic showing various Overnight Chat Support job openings in Wisconsin as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 72% In-person, 14% Hybrid, and 14% Remote job distribution, with an average salary of $54,686 per year, or $26.3 per hour.

3rd Shift - Support Specialist Entry Level

Mequon, WI • On-site

Integrated Systems Corp.
See more jobs at Integrated Systems Corp.external

Full-time

Medical, Dental, Retirement

Re-posted 5 days ago

Job description

ISCorp Job Description

Job Title:

Associate Support Specialist - 3rd Shift/ overnight

Department / Reports To:

Support| Reports to: Deana Taylor

Job Summary

The Associate Support Specialist provides front-line technical support to ISCorp’s internal users and external clients, ensuring a high level of service and responsiveness. This position is responsible for troubleshooting, help desk support, and escalating issues when appropriate to maintain system uptime and client satisfaction. The role requires strong communication, organization, and problem-solving skills with a customer-first mindset.

Key Responsibilities

  • Serve as the first point of contact for all incoming support inquiries via phone, email, or chat.
  • Manage and prioritize help desk tickets in accordance with established service level agreements.
  • Troubleshoot user issues related to systems access, software functionality, and network connectivity.
  • Escalate complex issues to senior team members or specialized support teams as necessary.
  • Document support interactions and resolutions in the ticketing system.
  • Assist in writing, editing, and maintaining user guides and training materials.
  • Contribute to knowledge base articles to support internal and client use.
  • Maintain a strong focus on timely, accurate, and courteous service delivery.
  • Participate in team meetings and contribute to continuous improvement initiatives.

Required Qualifications

  • Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
  • 1–2 years of experience in a help desk or technical support environment.
  • Familiarity with:
  • Windows and Mac operating systems
  • Active Directory and Group Policy fundamentals
  • Help desk ticketing systems
  • Strong analytical and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple requests while maintaining attention to detail.

Preferred Qualifications

  • Experience with remote support tools and service desk software.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Exposure to virtualization or cloud environments.
  • Previous customer service experience in a technical environment.

Key Skills & Attributes

  • Customer-focused and approachable demeanor.
  • Strong problem-solving and critical-thinking abilities.
  • Effective communication across technical and non-technical users.
  • Ability to remain calm and professional under pressure.
  • Team-oriented and eager to learn new technologies.
  • Organized and self-motivated, with a commitment to follow through.

Work Environment & Benefits

ISCorp offers a competitive salary and a full benefits package, including health, dental, 401(k), and profit sharing. Our Mequon headquarters provides a collaborative office environment with minimal travel requirements and an in-house fitness facility available to employees.

About ISCorp

With headquarters in Mequon, Wisconsin, ISCorp serves customers around the world. We deliver secure, private cloud solutions that support critical applications and data processing for a wide range of industries. Our focus is on exceeding customer expectations through technical excellence, innovation, and outstanding service.


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