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Entry Level Chat Support Jobs in Wisconsin (NOW HIRING)

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

... support requests via phone, email, and chat while delivering exceptional customer service and timely issue resolution. This is an excellent opportunity for entry-level IT professionals looking to ...

Renuity

IT Service Desk Specialist

Madison, WI · On-site

... entry-level to intermediate-level support to end users across the enterprise. This role is ... Communicate with customers through various channels (phone, email, chat) to ensure clarity and ...

Renuity

IT Service Desk Specialist

Madison, WI · On-site

... entry-level to intermediate-level support to end users across the enterprise. This role is ... Communicate with customers through various channels (phone, email, chat) to ensure clarity and ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

This is an excellent opportunity for entry-level IT professionals looking to gain hands-on ... Provide first-level technical support for end-user issues via phone, email, and chat. * Create ...

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

Entry-Level Service Desk Technician (Contract) Oshkosh, WI (Onsite) 6 Month Contract Opportunity ... Provide Tier 1 technical support via phone, email, and chat. * Troubleshoot basic hardware ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

This role will be first level phone support for all end user issues over phone, email, and chat ... an entry-level candidate to gain real experience with a global company and add to their resume.

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All JobsChat Support JobsEntry Level Chat Support JobsEntry Level Chat Support Jobs in Wisconsin

Entry Level Chat Support information

See Wisconsin salary details

$10

$19

$28

How much do entry level chat support jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for entry level chat support in Wisconsin is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.35 per hour, depending on experience, location, and employer.

What is an entry level chat support job?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the key skills and qualifications needed to thrive as an entry level chat support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.
What are the most commonly searched types of Chat Support jobs in Wisconsin? The most popular types of Chat Support jobs in Wisconsin are:
What are popular job titles related to Entry Level Chat Support jobs in Wisconsin? For Entry Level Chat Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Entry Level Chat Support jobs in Wisconsin look for? The top searched job categories for Entry Level Chat Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Entry Level Chat Support jobs? Cities in Wisconsin with the most Entry Level Chat Support job openings:
Entry Level Chat Support jobs near you
Infographic showing various Entry Level Chat Support job openings in Wisconsin as of July 2026, with employment types broken down into 3% Locum Tenens, 56% Full Time, 8% Part Time, and 33% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $41,080 per year, or $19.8 per hour.

3rd Shift - Support Specialist Entry Level

Integrated Systems Corp.

Mequon, WI • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Retirement

Posted 13 days ago

Job description

ISCorp Job Description

Job Title:

Associate Support Specialist - 3rd Shift/ overnight

Department / Reports To:

Support| Reports to: Deana Taylor

Job Summary

The Associate Support Specialist provides front-line technical support to ISCorp’s internal users and external clients, ensuring a high level of service and responsiveness. This position is responsible for troubleshooting, help desk support, and escalating issues when appropriate to maintain system uptime and client satisfaction. The role requires strong communication, organization, and problem-solving skills with a customer-first mindset.

Key Responsibilities

  • Serve as the first point of contact for all incoming support inquiries via phone, email, or chat.
  • Manage and prioritize help desk tickets in accordance with established service level agreements.
  • Troubleshoot user issues related to systems access, software functionality, and network connectivity.
  • Escalate complex issues to senior team members or specialized support teams as necessary.
  • Document support interactions and resolutions in the ticketing system.
  • Assist in writing, editing, and maintaining user guides and training materials.
  • Contribute to knowledge base articles to support internal and client use.
  • Maintain a strong focus on timely, accurate, and courteous service delivery.
  • Participate in team meetings and contribute to continuous improvement initiatives.

Required Qualifications

  • Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
  • 1–2 years of experience in a help desk or technical support environment.
  • Familiarity with:
  • Windows and Mac operating systems
  • Active Directory and Group Policy fundamentals
  • Help desk ticketing systems
  • Strong analytical and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple requests while maintaining attention to detail.

Preferred Qualifications

  • Experience with remote support tools and service desk software.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Exposure to virtualization or cloud environments.
  • Previous customer service experience in a technical environment.

Key Skills & Attributes

  • Customer-focused and approachable demeanor.
  • Strong problem-solving and critical-thinking abilities.
  • Effective communication across technical and non-technical users.
  • Ability to remain calm and professional under pressure.
  • Team-oriented and eager to learn new technologies.
  • Organized and self-motivated, with a commitment to follow through.

Work Environment & Benefits

ISCorp offers a competitive salary and a full benefits package, including health, dental, 401(k), and profit sharing. Our Mequon headquarters provides a collaborative office environment with minimal travel requirements and an in-house fitness facility available to employees.

About ISCorp

With headquarters in Mequon, Wisconsin, ISCorp serves customers around the world. We deliver secure, private cloud solutions that support critical applications and data processing for a wide range of industries. Our focus is on exceeding customer expectations through technical excellence, innovation, and outstanding service.