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Entry Level Chat Support Jobs in Wisconsin (NOW HIRING)

All JobsChat Support JobsEntry Level Chat Support JobsEntry Level Chat Support Jobs in Wisconsin

Entry Level Chat Support information

See Wisconsin salary details

$10

$19

$28

How much do entry level chat support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for entry level chat support in Wisconsin is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.35 per hour, depending on experience, location, and employer.

What are entry level chat support jobs?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the key skills and qualifications needed to thrive as an Entry Level Chat Support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.
What are the most commonly searched types of Chat Support jobs in Wisconsin? The most popular types of Chat Support jobs in Wisconsin are:
What are popular job titles related to Entry Level Chat Support jobs in Wisconsin? For Entry Level Chat Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Entry Level Chat Support jobs in Wisconsin look for? The top searched job categories for Entry Level Chat Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Entry Level Chat Support jobs? Cities in Wisconsin with the most Entry Level Chat Support job openings:
Entry Level Chat Support jobs near you
Infographic showing various Entry Level Chat Support job openings in Wisconsin as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,080 per year, or $19.8 per hour.
Contact Center - Member Service Representative

Contact Center - Member Service Representative

Kohler Credit Union

Mequon, WI

$17.45 - $19.50/hr

Full-time

Re-posted 10 days ago

Job description

Are you passionate about helping others and delivering exceptional customer service? Kohler Credit Union is hiring a Full-Time Member Service Representative to join our Contact Center team. This entry-level customer service opportunity is perfect for individuals looking to build a rewarding career in banking, financial services, member support, and customer care.

With a starting wage of $17.45-$19.50 per hour, this customer service position requires no previous banking or credit union experience. We provide the training, support, and career development opportunities needed to help you succeed while making a meaningful difference in our members' financial lives.

Training will take place in Sheboygan, WI, with the opportunity to transition to our Mequon Branch upon successful completion of the training program.

What You'll Do

As a Member Service Representative, you will provide outstanding customer service and member support while serving as a trusted resource for financial solutions. This contact center role allows you to assist members through multiple communication channels while building meaningful relationships and delivering exceptional service experiences.

Responsibilities include:

  • Deliver exceptional customer service through phone, chat, email, and secure messaging
  • Assist members with account inquiries and account maintenance requests
  • Resolve member concerns and provide timely solutions
  • Support debit card services, account updates, and mobile deposit verification
  • Educate members on products, services, and digital banking solutions
  • Identify opportunities to recommend financial products that meet member needs
  • Maintain accuracy while following banking regulations and compliance requirements
  • Collaborate with team members to achieve service and member satisfaction goals
  • Participate in ongoing training and professional development opportunities
  • Create positive member experiences that strengthen long-term relationships

What We're Looking For

  • High school diploma or equivalent
  • Previous customer service, contact center, retail, hospitality, or sales experience preferred
  • Strong verbal and written communication skills
  • Ability to multitask and navigate multiple systems simultaneously
  • Excellent problem-solving and customer relationship skills
  • Strong attention to detail and commitment to accuracy
  • Ability to follow compliance, security, and regulatory requirements

Schedule

This position is scheduled Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 8:00 AM to 6:00 PM. Team members also participate in a rotating Saturday schedule from 9:00 AM to 12:00 PM.

Apply Today

Begin your career in customer service, banking, and financial services with an organization that values service excellence, teamwork, and professional growth. Whether you're searching for an entry-level banking job, customer service position, contact center career, member service role, or financial services opportunity, Kohler Credit Union offers the training and support to help you succeed.

Applicants must be legally authorized to work in the United States without current or future visa sponsorship.

Apply