Stevens Point, WI · On-site +1
$119K - $156K/yr
May participate in on-call support rotation. * Other duties and responsibilities as assigned. When ... Fully remote What you'll bring to the table: * Bachelor Degree Computer Science, Information ...
Stevens Point, WI · On-site +1
$119K - $156K/yr
May participate in on-call support rotation. * Other duties and responsibilities as assigned. When ... Fully remote What you'll bring to the table: * Bachelor Degree Computer Science, Information ...
$14.01 - $16.68
14% of jobs
$18.08 is the 25th percentile. Wages below this are outliers.
$16.68 - $19.35
21% of jobs
$19.35 - $22.03
14% of jobs
The median wage is $22.18 / hr.
$22.03 - $24.70
18% of jobs
$26.52 is the 75th percentile. Wages above this are outliers.
$24.70 - $27.38
12% of jobs
$27.38 - $30.05
6% of jobs
$30.05 - $32.72
4% of jobs
$32.72 - $35.40
3% of jobs
$35.40 - $38.07
3% of jobs
$38.07 - $40.74
3% of jobs
$40.74 - $43.42
1% of jobs
$14
$25
$43
A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.
A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.
$119K - $156K/yr
Full-time
Posted 9 days ago
7.1
Based on 208 frontline employees who took The Breakroom Quiz
200th of 360 rated logistics
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary:
The Senior Software Engineer develops, creates, and modifies general computer applications software or specialized utility programs. They analyze user needs and develop software solutions. They will design software or customize software to optimize operational efficiency and provide technical leadership for projects. In addition to core software development, this role serves as a key innovator by integrating AI-assisted engineering workflows, Agentic AI, and conversational interfaces into our technical architecture and day-to-day operations.
What you will do:
Develops programs or scripts according to specification and established coding standards.
Design and implement conversational and agentic solutions. Drive the adoption of advanced AI-assisted development tools, skills, CLIs, and MCP servers across the dev team.
Conduct continuous research and development into emerging technologies, evaluating their business value and training/up-skilling other engineering teams across the organization to adopt these technologies effectively.
Analyzes, reviews and tests for accuracy and optimal implementation of developed solutions.
Analyzes current business systems, determines scope and estimates for tasks related to issues to be resolved.
Performs integrated testing of systems for accuracy, reliability and optimal performance.
Constructs various software components and validates completeness and quality.
May coordinate development efforts, and coordinate and assist with codes reviews.
Establishes and enforces coding standards for programs or scripts.
Mentors Associate or Intermediate software engineers.
Analyzes and resolves program/script or system failures.
Facilitates formal code reviews for programs/scripts.
Performs software system maintenance, support and requirement analysis.
Assists in designing GUI and software components.
May participate in on-call support rotation.
Other duties and responsibilities as assigned.
When you will work:
Monday through Friday, 8:00am - 5:00pm with an on call requirement.
Work Schedule: Fully remote
What you'll bring to the table:
Bachelor Degree Computer Science, Information Technology or related field preferred
Five or more years of related software development experience required.
Strong proficiency in Kotlin or Java with backend object-oriented frameworks using dependency injection (Spring Boot) required.
Solid understanding of REST APIs, Git workflows, CI/CD pipelines, and automated testing required.
Practical familiarity or fluency with AI-aided engineering workflows (going beyond simple chat models to using custom skills, CLIs, or MCP servers) strongly preferred.
Hands-on experience with Python for scripting or AI/agentic development preferred.
Proficiency in cloud and containerized development (GCP, Kubernetes, Docker/Podman) preferred.
Experience with Dialogflow CX, Actions on Google, or conversational/voice AI platforms preferred.
Experience building and deploying Model Context Protocol (MCP) servers preferred.
Frontend framework experience (TypeScript, Angular, or React) preferred.
Must have good written and verbal communication skills as well as good organizational and problem-solving capabilities.
Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
Ability to develop solutions to complex problems that require the regular use of ingenuity and innovation, and ensures solutions are consistent with organization objectives.
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words "Accommodation Request" in your subject line.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.
Get the full story on Breakroom
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Since our 1897 founding, Gordon Food Service has grown to become the largest family-managed broadline foodservice distribution company in North America. While we've been growing pretty much continuously over these 125 years, we've remained consistent at the core of what and who we are: passionately committed to customers and employees. Being part of Gordon Food Service means being part of something important, something bigger than oneself.We take care of you as if you were part of our family by providing benefits that give choice and flexibility for what matters most to you. We aim to deliver a competitive package that not only supports you but also your family. Full-time employees are provided benefit options to support work-life and your need to take care of yourself and those close to you, including paid time off, 401k with company match, profit sharing, tuition reimbursement for you and the whole family, and more!We feel the culture when we work together, and when we serve together. As a team, we tackle our challenges, celebrate our successes, and have fun on the journey. Be part of it.
Food and beverage wholesalers
10,000+ Employees
Wyoming, MI, US
1897
