Stevens Point, WI · On-site +1
$15.50 - $21/hr
This position is in a contact center environment handling multiple channels including phone, email and chat with a focus on quality and timely resolution. Under close supervision, the associate ...
Stevens Point, WI · On-site +1
$15.50 - $21/hr
This position is in a contact center environment handling multiple channels including phone, email and chat with a focus on quality and timely resolution. Under close supervision, the associate ...
A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.
A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.
To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.
For Remote Live Chat jobs in Stevens Point, WI, the most frequently searched job titles are:
The top searched job categories for Remote Live Chat jobs in Stevens Point, WI are:
Cities near Stevens Point, WI with the most Remote Live Chat job openings:
$15.50 - $21/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 5 days ago
What You'll Do
As a Customer Service Representative l you will:
Work within our Harley-Davidson Insurance customer call center to provide outstanding customer service by responding to inbound calls
Handle a high volume of phone calls from customers
Perform pre-underwriting screening
Verify coverage, evaluate submitted bills, and authorize payments
Advise customers of billing policies and procedures and process policy changes
Resolve customer inquiries and maintain customer relations
Complete administrative tasks and input customer information into databases for documentation
What it Takes
High School Diploma or GED Equivalent
Good human relations skills to deal effectively with customer issues in a professional manner.
Knowledge of how to use a computer, keyboard skills, and familiarity with software applications such as Excel and Word .
Ability to meet or exceed attendance requirements, providing reliable and predictable attendance. Hours of this job include nights, weekends, and holidays.
Basic critical thinking, creativity, and problem-solving skills to provide positive resolution.
Previous Call Center experience is preferred
Bilingual (English-Spanish) a plus
Here is what you can look forward to as part of our team:
At Sentry, your total rewards go beyond competitive compensation. We're committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.
Why Join Sentry?
At Sentry, we believe our people are the heart of our success. We're proud to be recognized for the culture we've built, earning spots on Forbes' lists for America's Best Midsize Employers and Best Employers for New Grads, as well as Newsweek's America's Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.
Building on a Legacy
Our future is bright, but it's anchored in a long history of stability. Since our founding in 1904, we've dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We're proud to have maintained an A+ rating from A.M. Best, the industry's leading authority, for over 30 years.
Your Career, Our Community
Whether you're working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you'll find a challenging and rewarding environment. Explore theOur Teamstab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.
Ready to own your future? Join us at Sentry, opportunities await!
Amelia Sacco
Amelia.Sacco@Sentry.com
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.