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Full Time Entry Level Remote It Support Jobs in Arizona

Valenz Health

Enterprise IT Technician I

Phoenix, AZ · On-site +1

Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions. * Monitor and resolve IT support requests through the internal ticketing system. * Escalate ...

U.S. Courts

IT Support Technician I

Phoenix, AZ · On-site +1

$51K - $83K/yr

The IT Support Technician I provides end-user support, technical assistance, and routine systems ... full-time, part-time or intermittent. Contact the hiring agency for more information on the ...

Power Design, Inc.

IT Field Engineer

Phoenix, AZ · On-site +1

About the Position The IT Field Engineer provides technical support, installation, and maintenance of technology infrastructure at Power Design job sites and offices. This role ensures that network ...

Epic Staffing Group

$4.0K/wk

Fully remote, workstation provided! * Flexible Scheduling: 7 on 7 off or 7 on 14 off; graveyard ... Wide range of potential tax deductions * 24/7 Concierge Support & Turnkey IT Service: Round-the ...

Nexarideexpress

Customer Service Representative

Tucson, AZ · Remote

$15.25 - $20.50/hr

Customer Service Representative (Remote Full-Time) Company: Heritage Civil Works West Des Moines ... Provided equipment and IT support * Ongoing training and development * A supportive, mission-driven ...

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All JobsIt Support JobsFull Time Entry Level Remote It Support JobsFull Time Entry Level Remote It Support Jobs in Arizona

Full Time Entry Level Remote It Support information

What are the key skills and qualifications needed to thrive as a full time entry level remote IT support professional?

To thrive as a Full Time Entry Level Remote IT Support professional, you need a basic understanding of computer systems, troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and help desk software is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for maintaining smooth IT operations and delivering quality remote support to end-users.

What are some common challenges faced by entry-level remote IT support professionals, and how can they be addressed?

Entry-level remote IT support professionals often face challenges such as effectively troubleshooting issues without direct physical access to devices, managing clear communication with users of varying technical abilities, and handling multiple support tickets simultaneously. To address these challenges, it's important to develop strong remote diagnostic skills, utilize remote access tools efficiently, and maintain organized documentation of each case. Additionally, proactively asking clarifying questions and participating in regular team meetings can help improve communication and problem-solving abilities.

What is the difference between Full Time Entry Level Remote It Support vs Help Desk Technician?

AspectFull Time Entry Level Remote It SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required
Work EnvironmentRemote, home-based setupTypically office or remote, depending on employer
Industry UsageCommon in IT support and tech companiesWidely used across various industries for user support
Search IntentLooking for remote entry-level IT support rolesSearching for help desk roles, often entry-level

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting users. The main difference is that Full Time Entry Level Remote It Support emphasizes a remote, home-based position, while Help Desk Technician roles can be in-office or remote. Both require similar certifications and serve similar functions in supporting users and maintaining IT systems.

What is a full time entry level remote IT support?

A Full Time Entry Level Remote IT Support job involves assisting users with technical issues related to computer hardware, software, networks, and other IT systems, all while working remotely. Individuals in this role provide troubleshooting, resolve basic technical problems, and escalate more complex issues to higher-level technicians. This position is ideal for those new to the IT field and looking to gain hands-on experience, as it typically requires basic computer knowledge and strong communication skills. Full-time remote roles offer the flexibility to work from home while still being part of a team that supports an organization’s technology needs.
What are popular job titles related to Full Time Entry Level Remote It Support jobs in Arizona? For Full Time Entry Level Remote It Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Full Time Entry Level Remote It Support jobs in Arizona look for? The top searched job categories for Full Time Entry Level Remote It Support jobs in Arizona are:
What cities in Arizona are hiring for Full Time Entry Level Remote It Support jobs? Cities in Arizona with the most Full Time Entry Level Remote It Support job openings:
Full Time Entry Level Remote It Support jobs near you
Infographic showing various Full Time Entry Level Remote It Support job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Enterprise IT Technician I

Valenz Health

Phoenix, AZ • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Vālenz® Health is the platform to simplify healthcare - the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey - from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
About This Opportunity:
As an Enterprise IT Tech, you'll provide remote IT support for staff and executives, ensuring a smooth and positive user experience. You'll troubleshoot hardware, software, and system issues; manage and escalate support tickets; and administer Microsoft 365, Intune, Teams Voice, and other cloud services. You'll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery.
Things You'll Do Here:
  • Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions.
  • Monitor and resolve IT support requests through the internal ticketing system.
  • Escalate tickets to higher-level technicians and other teams as needed.
  • Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access.
  • Support administration of Microsoft Intune, Microsoft 365, and Teams Voice.
  • Contribute to account management in systems such as EntraID, Active Directory, and other cloud services.
  • Install, configure, and repair computer hardware and software.
  • Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources.
  • Help migrate and update IT documentation into new platforms.
  • Collaborate with business units to ensure IT solutions meet needs and align with business objectives.
  • Participate in a rotating on-call schedule to support critical after-hours IT issues. During your assigned week, you'll respond to urgent requests outside of normal business hours. Additional compensation is provided for on-call coverage.
  • Perform other duties as assigned.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
What You'll Bring to the Team:
  • 2+ years of experience in a support technician role, with both on-site and remote support responsibilities.
  • Experience providing IT support in a fast-paced, fully remote environment.
  • Strong knowledge of Active Directory and Office 365 administration.
  • Experience supporting and administering Five9.
  • Proficiency with Microsoft Windows and applications, as well as Apple iOS and Android.
  • Strong problem-solving skills with the ability to work well under pressure.
  • Excellent communication skills to explain technical concepts to non-technical users and collaborate with cross-functional teams.
  • Ability to work independently and as part of a team.
A plus if you have:
  • Knowledge of infrastructure components such as servers, storage systems, networks, and virtualization technologies.
  • Experience with Microsoft Azure, Active Directory, and Microsoft Intune (MDM/RMM).
  • Experience with command-line tools.
  • Microsoft 365 Certification.
  • Experience in customer service or hospitality.

Where You'll Work: This is a fully remote position, and we'll provide all the necessary equipment!
  • Work Environment: You'll need a quiet workspace that is free from distractions.
  • Technology: Reliable internet connection-if you can use streaming services, you're good to go!
  • Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
  • Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.

Why You'll Love Working Here
Valenz is proud to be recognized by Inc. 5000 as one of America's fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare.With this commitment, you'll find an engaged culture - one that stands strong, vigorous, and healthy in all we do.
Benefits
  • Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
  • Spending account options: HSA, FSA, and DCFSA
  • 401K with company match and immediate vesting
  • Flexible working environment
  • Generous Paid Time Off to include vacation, sick leave, and paid holidays
  • Employee Assistance Program that includes professional counseling, referrals, and additional services
  • Paid maternity and paternity leave
  • Pet insurance
  • Employee discounts on phone plans, car rentals and computers
  • Community giveback opportunities, including paid time off for philanthropic endeavors

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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