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Front Desk Representative Jobs (NOW HIRING)

PALMER SMILES PC

Front Desk Representative

Pittsfield, MA · On-site

$18 - $23/hr

As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.

ABC PEDIATRICS LLC

Front Desk Representative

Dover, DE · On-site

$17/hr

As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.

Zolidco

Front Desk Representative

Columbus, OH · On-site

$14.25 - $17.50/hr

Job Summary We are seeking a professional and customer-focused Front Desk Representative to provide a welcoming experience for visitors while supporting daily front desk operations. This role is ...

Amenity Day Spa

Front Desk Representative

Ashburn, VA · On-site

$15/hr

As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.

dermani MEDSPA®

Front Desk Representative

Buford, GA · On-site

$12 - $14/hr

As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.

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Front Desk Representative information

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How much do front desk representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for front desk representative in the United States is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges front desk representatives face, and how can they overcome them?

Front Desk Representatives often encounter challenges such as managing high volumes of guests during peak hours, handling difficult or dissatisfied clients, and balancing multiple administrative tasks simultaneously. To overcome these challenges, effective time management, strong communication skills, and a calm, solution-oriented approach are essential. Many Front Desk Representatives find that familiarizing themselves with company policies and regularly updating their knowledge of reservation systems and customer service best practices helps them handle these situations professionally and efficiently.

How much is the salary of a front desk representative?

The average salary for a front desk representative typically ranges from $25,000 to $35,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals or those in high-demand areas can earn more. Many roles also offer benefits such as flexible schedules and customer service skills development.

What is a front desk representative?

Front Desk Representatives are professionals who serve as the first point of contact for visitors, clients, or patients at an organization. Their primary responsibilities include greeting guests, answering phone calls, managing appointments, and providing general administrative support. They play a crucial role in creating a positive first impression and ensuring smooth operations at the front desk. Strong communication and organizational skills are essential for this role, and Front Desk Representatives often handle a variety of tasks to support both staff and visitors.

What is the difference between Front Desk Representative vs Receptionist?

AspectFront Desk RepresentativeReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesMedical offices, hotels, corporate settings
Employer & Industry UsageCommon in hospitality, healthcare, corporate sectorsCommon in healthcare, hospitality, business offices
Search & Comparison IntentOften compared for customer service roles at front desksOften compared for administrative front desk roles

Both roles involve greeting visitors, answering phones, and providing information. However, a Front Desk Representative typically works in hospitality or healthcare settings, focusing on guest or patient interactions, while a Receptionist often handles administrative tasks in various office environments. The roles overlap in customer service skills but differ slightly in industry focus and specific responsibilities.

What are the key skills and qualifications needed to thrive as a front desk representative, and why are they important?

To thrive as a Front Desk Representative, you need strong organizational abilities, attention to detail, and customer service skills, typically supported by a high school diploma or equivalent. Familiarity with reservation software, phone systems, and office management tools such as Microsoft Office is often required. Outstanding communication, professionalism, and the ability to multitask in a fast-paced environment are crucial soft skills. These competencies ensure efficient front desk operations, positive guest experiences, and smooth coordination within the organization.
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Front Desk Representative jobs near you
Infographic showing various Front Desk Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $33,374 per year, or $16 per hour.

Front Desk Representative

Jax Spine and Pain Centers

Fernandina Beach, FL • On-site

$13.75 - $16.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

About the Job
Join Our Team!
Jax Spine & Pain Centers is seeking a friendly, compassionate, and customer-focused Front Desk Representative to join our growing team. As the first point of contact for our patients, you will play an essential role in creating a welcoming experience while supporting the daily operations of our busy pain management practice. If you enjoy helping others, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we encourage you to apply.
Position Summary:
The Front Desk Representative serves as the first point of contact for patients at our pain management practice. This position is responsible for creating a welcoming and professional experience while managing front office operations, including patient registration, appointment scheduling, insurance verification, payment collection, and telephone communications. The Front Desk Representative maintains accurate patient records, protects patient confidentiality, and collaborates with clinical staff to ensure efficient patient flow. A compassionate, patient-centered approach, exceptional customer service, and strong organizational skills are essential to providing outstanding care to patients living with chronic pain.
Essential Responsibilities:
  • Greet patients and visitors in a warm, courteous, and professional manner.
  • Answer incoming telephone calls, schedule appointments, and route calls and messages appropriately.
  • Check patients in and out while verifying demographic, insurance, and registration information.
  • Collect co-pays, deductibles, outstanding balances, and other patient payments; issue receipts and reconcile transactions as required.
  • Maintain accurate patient records in the electronic medical record (EMR) system.
  • Verify insurance eligibility and benefits; assist with referrals and prior authorizations as needed.
  • Respond promptly to patient portal messages, emails, and other patient inquiries.
  • Coordinate with providers and clinical staff to facilitate efficient patient flow and appointment scheduling.
  • Maintain a clean, organized, and professional reception and waiting area.
  • Scan, file, fax, and upload documents while ensuring compliance with HIPAA and organizational policies.
  • Perform other administrative duties as assigned.
Qualifications:
  • High school diploma or equivalent.
  • Minimum of one (1) year of customer service experience required; medical office experience preferred.
  • Previous front desk experience in a medical practice is strongly preferred.
  • Knowledge of medical terminology, insurance verification, referrals, and patient registration processes preferred.
  • Experience using electronic medical records (EMR) systems is preferred.
  • Proficiency in Microsoft Office and standard office equipment.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to multitask and prioritize responsibilities.
  • Professional appearance and demeanor with a commitment to providing exceptional customer service.
  • Ability to work effectively both independently and as part of a team.
What We Offer:
  • Competitive compensation based on experience and qualifications
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Employee Assistance Program (EAP)
  • Company-Paid Life Insurance
  • Opportunities for professional growth and career advancement
  • Supportive, collaborative team environment

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