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Front Desk Representative Jobs in Virginia (NOW HIRING)

Amenity Day Spa

Front Desk Representative

Ashburn, VA · On-site

$15 - $18.50/hr

As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.

Amenity Day Spa

Front Desk Representative

Ashburn, VA · On-site

$15/hr

As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.

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How much do front desk representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for front desk representative in Virginia is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.16 per hour, depending on experience, location, and employer.

What are some common challenges front desk representatives face, and how can they overcome them?

Front Desk Representatives often encounter challenges such as managing high volumes of guests during peak hours, handling difficult or dissatisfied clients, and balancing multiple administrative tasks simultaneously. To overcome these challenges, effective time management, strong communication skills, and a calm, solution-oriented approach are essential. Many Front Desk Representatives find that familiarizing themselves with company policies and regularly updating their knowledge of reservation systems and customer service best practices helps them handle these situations professionally and efficiently.

How much is the salary of a front desk representative?

The average salary for a front desk representative typically ranges from $25,000 to $35,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals or those in high-demand areas can earn more. Many roles also offer benefits such as flexible schedules and customer service skills development.

What is a front desk representative?

Front Desk Representatives are professionals who serve as the first point of contact for visitors, clients, or patients at an organization. Their primary responsibilities include greeting guests, answering phone calls, managing appointments, and providing general administrative support. They play a crucial role in creating a positive first impression and ensuring smooth operations at the front desk. Strong communication and organizational skills are essential for this role, and Front Desk Representatives often handle a variety of tasks to support both staff and visitors.

What is the difference between Front Desk Representative vs Receptionist?

AspectFront Desk RepresentativeReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesMedical offices, hotels, corporate settings
Employer & Industry UsageCommon in hospitality, healthcare, corporate sectorsCommon in healthcare, hospitality, business offices
Search & Comparison IntentOften compared for customer service roles at front desksOften compared for administrative front desk roles

Both roles involve greeting visitors, answering phones, and providing information. However, a Front Desk Representative typically works in hospitality or healthcare settings, focusing on guest or patient interactions, while a Receptionist often handles administrative tasks in various office environments. The roles overlap in customer service skills but differ slightly in industry focus and specific responsibilities.

What are the key skills and qualifications needed to thrive as a front desk representative, and why are they important?

To thrive as a Front Desk Representative, you need strong organizational abilities, attention to detail, and customer service skills, typically supported by a high school diploma or equivalent. Familiarity with reservation software, phone systems, and office management tools such as Microsoft Office is often required. Outstanding communication, professionalism, and the ability to multitask in a fast-paced environment are crucial soft skills. These competencies ensure efficient front desk operations, positive guest experiences, and smooth coordination within the organization.
What are popular job titles related to Front Desk Representative jobs in VA? For Front Desk Representative jobs in VA, the most frequently searched job titles are:
Front Desk Representative jobs near you
Infographic showing various Front Desk Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $33,088 per year, or $15.9 per hour.

Front Desk Representative

Capital Area Health Network

Henrico, VA • On-site

$13.50 - $16.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Capital Area Health Network's Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves at the entry point for a service area resident to enter the Medical Center's system of care and must have strong written and verbal communication skills Capital Area Health Network's Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves at the entry point for a service area resident to enter the Medical Center's system of care and must have strong written and verbal communication skills
Responsibilities:

  • Perform the overall functions and duties of front desk, insurance verification, patient
  • Attend daily morning huddle; no matter the location
  • Greet patients upon arrival; sign them in; verify that all information in the system is correct
  • Obtain identification data and verify that it is correct in the system
  • Verify Insurance card matches what is in the system
  • Assist uninsured or underinsured self-pay patients
  • Follows up on all missed or canceled appointments
  • Explain to patients the Medical Center's system of care and all programs that are available to all new patients
  • Educate the patients about the importance of making an appointment
  • Explain to the patients their responsibility to pay at the time of service and explain our minimum fee, as well as all information to bring with them to their visit: insurance card, co-pay, photo ID, any medications they are taking, etc.
  • Maintain a pleasant dialogue with all persons registering
  • Ensure quality customer service is being provided to all patients, clients, and vendors
  • Develop, maintain, and present reports detailing the status and progress of the Patient Services Representative Division
  • Call patients to assign follow-up visits after their Tele-visit
  • Generates and balances end of day report for payments
  • Verify supplies that are needed and complete the supply checklist
  • Submits their assignment checklist daily, to the Team Lead for review
  • Performs other duties as assigned
Experience:
  • Basic office skills: typing, faxing, scanning, and telephone etiquette
  • Preferred experience and proficiency in EClinicalWorks
  • Preferred experience in medical office collections
  • minimum of two years experience required in a medical office environment as a customer service or front desk representative, or any equivalent combination of education, training, and experience that provides the required knowledge and abilities.
  • Bilingual, preferred
Schedule:
Monday - Friday, Hours are flexible based on the center and organization's needs
Education:
  • High School diploma and/or GED required.

Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability
Paid Time Off accrual
401k with company match (up to 3%)
Employee Assistance Program

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