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Freelance Email Customer Support Jobs (NOW HIRING)

ABDO Publishing Company

Be Seen First

Customer Service Rep

North Mankato, MN · On-site

$19/hr

The Customer Service Representative plays a key role in supporting customers through phone and email communication. Working within a small team, this position focuses on efficiently handling order ...

1840 & Company

Customer Support Representative

$16.50 - $22.25/hr

Respond promptly to customer inquiries via email, messaging platforms, website chat, and social ... We specialize in connecting companies with world-class freelance professionals and delivering top ...

Mosquito Joe

Customer Support Specialist

Chattanooga, TN · On-site

$15 - $20/hr

... email. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing. This Customer Support Job is ...

Giftify

Customer Support Agent (FR+EN)

$19.25 - $25.50/hr

Be the first point of contact for customer questions--via phone and email * Provide thoughtful ... Freelance contract, 5 days a week * Flexible work environment (100% remote job) * Be part of a ...

New

FreeUp

Remote Jobs

Saint Petersburg, FL · On-site +1

Work and earn as much as you want freelancing * 24/7 support for freelancers * Webinars, resources ... Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ...

Expedock

Customer Experience Coordinator (Real Estate)

$18.50 - $24/hr

Key Responsibilities 1. Customer Support & Communication * Serve as the primary point of contact for tenant and guarantor inquiries via phone, email, CRM, and customer portals. * Deliver friendly ...

Reflex USA

Customer Support Coordinator

Austin, TX · On-site

$18.50 - $23.50/hr

Customer Support Coordinator Location: Austin, TX Reflex is building the infrastructure that powers ... Proficiency with standard office and reporting tools (Excel/Google Sheets, email, CRM or ticketing ...

Dawson

Customer Support

Columbus, OH · Remote

$18/hr

Customer Support Publishing $18.00 per hour Monday-Friday, shift scheduled within 7:00am-6:00pm ... Respond to customer inquiries by email across the company's publishing and educational brands

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Freelance Email Customer Support information

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How much do freelance email customer support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for freelance email customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Freelance Email Customer Support vs Freelance Live Chat Support?

AspectFreelance Email Customer SupportFreelance Live Chat Support
CredentialsBasic customer service skills, communication skillsSimilar credentials, often overlapping with email support
Work EnvironmentRemote, asynchronous communicationRemote, real-time interaction
Industry UsageCommon in e-commerce, SaaS, tech companiesPopular in online retail, tech support, service industries
Search & Comparison IntentOften compared for communication methods and flexibilityCompared for immediacy and interaction style

Freelance Email Customer Support and Freelance Live Chat Support both involve assisting customers remotely. Email support is asynchronous, allowing flexible response times, while live chat offers real-time interaction. Both roles require strong communication skills and are prevalent in similar industries, but differ mainly in communication speed and style.

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Freelance Email Customer Support jobs near you
Infographic showing various Freelance Email Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Email & CRM Marketing Lead (Contract)

Historic Hudson Valley

Remote

Contractor

Posted 13 days ago

Job description

Description
Primary Responsibility: The Email & CRM Lead owns email marketing execution and strategy across the organization's seasonal events and brands and manages the audience segmentation and list-building work that powers targeted campaigns. This role also handles day-to-day content updates on the organization's websites.
Principal Duties:
Email
  • Design and deploy marketing emails, including newsletters, presale announcements, surveys, and welcome/onboarding sequences
  • Build and maintain the email content calendar in coordination with the Director of Marketing and event timelines
  • Track, evaluate, and report on campaign performance (open rate, CTR, CTOR) against benchmarks
  • Coordinate email scheduling to avoid conflicts across concurrent campaigns and brands

CRM & Segmentation
  • Use the organization's CRM/email platform to build targeted and suppressed audience lists (e.g., excluding recent purchasers from redundant promotions, segmenting by event interest or past attendance)
  • Maintain list hygiene and flag data quality issues
  • Support basic reporting on list growth and engagement trends

Web
  • Upload and update copy, images, and event details on the marketing website
  • Coordinate larger web/SEO/technical needs with department director

Cross-departmental coordination
  • Support scheduling of email sends for other departments (e.g., Membership, Development)

Knowledge, Skills, Abilities:
  • Demonstrated experience with an email service provider that includes real segmentation/automation tools (e.g., Active Campaign, Klaviyo, HubSpot, Constant Contact Plus, or similar)
  • Comfortable exporting, cleaning, and cross-referencing data from multiple sources (ticketing platform, email platform, web forms)
  • Strong writer/editor with attention to brand voice consistency across distinct sub-brands
  • Basic WordPress or CMS content-entry experience
  • Highly organized, comfortable managing multiple concurrent sends and deadlines
  • Experience with Prospect2, Tessitura, or comparable nonprofit CRM/ticketing systems strongly preferred

Work Conditions: Remote

Apply