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Freelance Email Customer Support Jobs (NOW HIRING)

SKIDMORE

B2B Customer Support Specialist

Frazer, PA

Customer Support Specialists process orders for our customers, respond to inquiries, and handle any ... Receives customer orders by phone, email, customer website or EDI. * Enters orders and data into ...

SKIDMORE

B2B Customer Support Specialist

Frazer, PA · On-site

Customer Support Specialists process orders for our customers, respond to inquiries, and handle any ... Receives customer orders by phone, email, customer website or EDI. * Enters orders and data into ...

TicketNetwork

Email Marketer I

South Windsor, CT · On-site

... to support our growing ecommerce marketing team. This role is ideal for someone with 0-1 year of experience in ecommerce and a strong interest in email campaign execution, customer lifecycle ...

Future Secure AI

Customer Support

Austin, TX

As a Customer Support Engineer, you'll be a key point of contact for our customers, providing ... via email, chat, and occasionally screen sharing * Guide new customers through the onboarding ...

Apex Systems

Customer Support

Greensboro, NC · On-site

Provide first-level support to customers and external partners by handling inquiries via email and phone related to a digital customer portal and associated services. * Assist with user onboarding ...

Brunswick

Email Producer

Mettawa, IL · On-site

$66K - $95K/yr

Developing and implementing email customer segmentation, smart list and targeting strategy ... Support the generation and implementation of testing strategies, including Email A/B testing to ...

NOV, Inc.

Customer Support Coordinator

Houston, TX

$18 - $22.75/hr

NOV Rig Technologies makes and supports the world's most advanced drilling solutions. To learn more ... Communicating with customers via email/CRM regarding their requests * Utilizing software, databases ...

NOV, Inc.

Customer Support Coordinator

Houston, TX · On-site

$17.25 - $22/hr

NOV Rig Technologies makes and supports the world's most advanced drilling solutions. To learn more ... Communicating with customers via email/CRM regarding their requests * Utilizing software, databases ...

Flux

Customer Support

San Francisco, CA · On-site

... customer internally. What You'll Do ... Provide responsive, empathetic support via chat, email, and community channels, answering questions ...

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Freelance Email Customer Support information

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How much do freelance email customer support jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for freelance email customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Freelance Email Customer Support vs Freelance Live Chat Support?

AspectFreelance Email Customer SupportFreelance Live Chat Support
CredentialsBasic customer service skills, communication skillsSimilar credentials, often overlapping with email support
Work EnvironmentRemote, asynchronous communicationRemote, real-time interaction
Industry UsageCommon in e-commerce, SaaS, tech companiesPopular in online retail, tech support, service industries
Search & Comparison IntentOften compared for communication methods and flexibilityCompared for immediacy and interaction style

Freelance Email Customer Support and Freelance Live Chat Support both involve assisting customers remotely. Email support is asynchronous, allowing flexible response times, while live chat offers real-time interaction. Both roles require strong communication skills and are prevalent in similar industries, but differ mainly in communication speed and style.

More about Freelance Email Customer Support jobs
What cities are hiring for Freelance Email Customer Support jobs? Cities with the most Freelance Email Customer Support job openings:
What are the most commonly searched types of Email Customer Support jobs? The most popular types of Email Customer Support jobs are:
What states have the most Freelance Email Customer Support jobs? States with the most job openings for Freelance Email Customer Support jobs include:
What job categories do people searching Freelance Email Customer Support jobs look for? The top searched job categories for Freelance Email Customer Support jobs are:
Freelance Email Customer Support jobs near you
Infographic showing various Freelance Email Customer Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.
B2B Customer Support Specialist

B2B Customer Support Specialist

SKIDMORE

Frazer, PA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

We are currently looking for a motivated team player to join our team as a Customer Support Specialist. Customer Support Specialists process orders for our customers, respond to inquiries, and handle any issues that arise – following the order from start to finish. The ideal candidate is eager to contribute to the team's success and takes ownership to deliver quality results. 

Why Choose Essex?

  • We offer a competitive salary and exceptional benefits package unmatched in the industry.
  • We pride ourselves in a company culture that encourages ownership, assistance, growth, and doing the right thing – allowing you to be your best self.
  • We are a stable, growing company and we know that our true strength is from our people. Enjoy a small company atmosphere with the resources of a larger company due to our network.

Position Details

  • Receives customer orders by phone, email, customer website or EDI.
  • Enters orders and data into system (Sage X3) for processing, including proper ship dates, locations, correct pricing, and freight carriers. Confirms shipped orders and starts the invoicing process.
  • Receives, acknowledges, and documents customer complaints using the Customer Experience tool and takes necessary action to resolve issues.
  • Assists outside Sales Partners with customer inquiries and requests as needed.
  • Communicates across multiple departments to ensure smooth processing of customer orders including Purchasing, Sales, and the Warehouse.

Requirements

  • High school diploma or GED required
  • Knowledge and skills comparative to completion of a bachelor’s degree preferred
  • 2-3 years of professional experience in a related field preferred
  • Advanced attention to detail and accuracy in all work required

Benefits

  • Paid Time Off
  • 10 Paid holidays
  • Referral bonuses
  • 401(k) retirement with Company contribution
  • Company Profit Sharing
  • Medical, Dental, Vision, Life Insurance
  • And more!

Shift and Schedule

  • Monday through Friday
  • 8 am to 4:30 pm
  • Overtime after 40 hours

Essex Food Ingredients has been a distributor of food ingredients since 1972 – currently located in Frazer, PA with main warehousing in Sayreville, NJ. Essex is a tight knit company that has earned the respect of both customers and suppliers through superior service. We provide innovation and value to our clients in the food industry, and we are successful because of our focus on taking ownership, providing needed help, and always doing the right thing. And perhaps most importantly, we understand that to take care of our external customers, we must do right for our internal customers – our employees.

Join our company today to begin a fulfilling career with a group that understands that people are our strength!

Essex Food Ingredients is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

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